Thread: An official voice?

I posted this somewhere else on another thread but it got a little lost.

I wonder, is there any legislation in place that will allow a group of consumers to publicly question regulators or even take them to task? I mean the OFT started this case & are running it how they see fit, which is not necessarily how those who were directly affected see fit. Is there anything that can be done, any consumer law or legislation that can force them to listen to us? or allow consumers or a consumer group to make them answer to us?

This might be pie in the sky, but I do believe that collectively, a group of representatives from here & perhaps 1 or 2 other sites would have done a far better & more thorough job than the OFT in this case. Is there nothing that can be done to say hey how are these guys allowed t o represent us when they won't even listen to what we have to say?

There are already some discussions on other threads about representatives, but my question is, is there any law/legislation/rights that will allow such a group to actually do something?

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Is it just me or does anyone else feel like the OFT have not represented them properly? Who could we complain to about it or at least make them listen to us? Are we really to just sit & wait for a ruling to set something in stone when we haven't even been listened to?

hi gez, i have been looking around but it doent look to good, there website states ''
There are also certain types of complaint that the FSA will not investigate under the Complaints Scheme ie:

• A complaint that could be, more appropriately dealt with in another way (for example by referring the matter to the Tribunal or by the institution of legal proceedings);
• A complaint that amounts to no more than dissatisfaction with the FSA's general policies or with the exercise of discretion where no unreasonable, unprofessional or other misconduct is alleged;
• A complaint made 12 months after the date on which the complainant first became aware of the circumstances giving rise to the complaint unless the complainant can show reasonable grounds for the delay;
• A complaint from a regulated firm that is not made in writing; or
• A complaint which is connected with, or which arises from, any form of continuing action by the FSA, will not normally be investigated until the complainant has exhausted the procedures and remedies under FSMA which are relevant to that action. ''

the last part will probably apply here at in thier eyes although the first point will be more appropriate for us, I agree with you but I dont think anything will come of it untill a decision is made, the only other option would be to write to nu labour but I cant find a rellevent department that control consumer services, probably the deputies PM's responsability.
the link i used for the above is About the FSA : Complaints about the FSA : Before you complain there is also this Office of the Complaints Commissioner
they both have loads of info on this and hopefully a solution.
I dont post often i tend to lurch about so if i dont reply i'm not being rude but best of luck

Thanks butty. I'm actually talking more along the lines of complaining about the OFT.
The FSA, like the fos, are a waste of letters to be honest.
We should also be complaining about them for not enforcing the conditions of the waiver on banks.. So blatantly one-sided!

Appreciate you spending the time to help.