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    • My defence was standard no paperwork:   1.The Defendant contends that the particulars of claim are generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. The Defendant has had a contractual relationship with MBNA Limited in the past. The Defendant does not recognise the reference number provided by the claimant within its particulars and has sought verification from the claimant who is yet to comply with requests for further information. 3. Paragraph 2 is denied. The Defendant maintains that a default notice was never received. The Claimant is put to strict proof to that a default notice was issued by MBNA Limited and received by the Defendant. 4. Paragraph 3 is denied. The Defendant is unaware of any legal assignment or Notice of Assignment allegedly served from either the Claimant or MBNA Limited. 5. On the 02/01/2023 the Defendant requested information pertaining to this claim by way of a CCA 1974 Section 78 request. The claimant is yet to respond to this request. On the 19/05/2023 a CPR 31.14 request was sent to Kearns who is yet to respond. To date, 02/06/2023, no documentation has been received. The claimant remains in default of my section 78 request. 6. It is therefore denied with regards to the Defendant owing any monies to the Claimant, the Claimant has failed to provide any evidence of proof of assignment being sent/ agreement/ balance/ breach or termination requested by CPR 31.14, therefore the Claimant is put to strict proof to: (a) show how the Defendant entered into an agreement; and (b) show and evidence the nature of breach and service of a default notice pursuant to Section 87(1) CCA1974 (c) show how the claimant has reached the amount claimed for; and (d) show how the Claimant has the legal right, either under statute or equity to issue a claim; 7. As per Civil Procedure Rule 16.5(4), it is expected that the Claimant prove the allegation that the money is owed. 8. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of Section 136 of the Law of Property Act and Section 82A of the consumer credit Act 1974. 9. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief.
    • Monika the first four pages of the Private parking section have at least 12 of our members who have also been caught out on this scam site. That's around one quarter of all our current complaints. Usually we might expect two current complaints for the same park within 4 pages.  So you are in good company and have done well in appealing to McDonalds in an effort to resolve the matter without having  paid such a bunch of rogues. Most people blindly pay up. Met . Starbucks and McDonalds  are well aware of the situation and seem unwilling to make it easier for motorists to avoid getting caught. For instance, instead of photographing you, if they were honest and wanted you  to continue using their services again, they would have said "Excuse me but if you are going to go to Mc donalds from here, it will cost you £100." But no they kett quiet and are now pursuing you for probably a lot more than £100 now. They also know thst  they cannot charge anything over the amount stated on the car park signs. Their claims for £160 or £170 are unlawful yet so many pay that to avoid going to Court. When the truth is that Met are unlikely to take them to Court since they know they will lose. The PCNs are issued on airport land which is covered by Byelaws so only the driver can be pursued, not the keeper. But they keep writing to you as they do not know who was driving unless you gave it away when you appealed. Even if they know you were driving they should still lose in Court for several reasons. The reason we ask you to fill out our questionnaire is to help you if MET do decide to take you to Court in the end. Each member who visited the park may well have different experiences while there which can help when filling out a Witness statement [we will help you with that if it comes to it.] if you have thrown away the original PCN  and other paperwork you obviously haven't got a jerbil or a guinea pig as their paper makes great litter boxes for them.🙂 You can send an SAR to them to get all the information Met have on you to date. Though if you have been to several sites already, you may have done that by now. In the meantime, you will be being bombarded by illiterate debt collectors and sixth rate solicitors all threatening you with ever increasing amounts as well as being hung drawn and quartered. Their letters can all be safely ignored. On the odd chance that you may get a Letter of Claim from them just come back to us and we will get you to send a snotty letter back to them so that they know you are not happy, don't care a fig for their threats and will see them off in Court if they finally have the guts to carry on. If you do have the original PCN could you please post it up, carefully removing your name. address and car registration number but including dates and times. If not just click on the SAR to take you to the form to send to Met.
    • In order for us to help you we require the following information:- [if there are more than one defendant listed - tell us] 1 defendant   Which Court have you received the claim from ? County Court Business Centre, Northampton   Name of the Claimant ? LC Asset 2 S.A R.L   Date of issue – . 28/04/23   Particulars of Claim   What is the claim for –    (1) The Claimant ('C') claims the whole of the outstanding balance due and payable under an agreement referenced xxxxxxxxxxxxxxxx and opened effective from xx/xx/2017. The agreement is regulated by the Consumer Credit Act 1974 ('CCA'), was signed by the Defendant ('D') and from which credit was extended to D.   (2) D failed to comply with a Default Notice served pursuant to s87 (1) CCA and by xx/xx/2022 a default was recorded.   (3) As at xx/xx/2022 the Defendant owed MBNA LTD the sum of 12,xxx.xx. By an agreement in writing the benefit of the debt has been legally assigned to C effective xx/xx/2022 and made regular upon C serving a Notice of Assignment upon D shortly thereafter.   (4) And C claims- 1. 12,xxx.xx 2. Interest pursuant to Section 69 County Courts Act 1984 at a rate of 8% per annum from xx/01/2023 to xx/04/2023 of 2xx.xx and thereafter at a daily rate of 2.52 to date of judgement or sooner payment. Date xx/xx/2023   What is the total value of the claim? 12k   Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? Yes   Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No   Did you inform the claimant of your change of address? N/A Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card   When did you enter into the original agreement before or after April 2007 ? After   Do you recall how you entered into the agreement...On line /In branch/By post ? Online   Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes, but amount differs slightly   Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. DP issued claim   Were you aware the account had been assigned – did you receive a Notice of Assignment? Not that I recall...   Did you receive a Default Notice from the original creditor? Not that I recall...   Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Yes   Why did you cease payments? Loss of employment main cause   What was the date of your last payment? Early 2021   Was there a dispute with the original creditor that remains unresolved? No   Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No   -----------------------------------
    • Hello CAG Team, I'm adding the contents of the claim to this thread, but wanted to open the thread with an urgent question: Do I have to supply a WS for a claim with a court date that states " at the hearing the court will consider allocation and, time permitting, give an early neutral evaluation of the case" ? letter is an N24 General Form of Judgement or Order, if so, then I've messed up again. Court date 25 May 2024 The letter from court does not state (like the other claims I have) that I must provide WS within 28 days.. BUT I have recently received a WS from Link for it! making me think I do need to!??
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Dell / Official Complaints Procedures


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I am having NO END of problems with my new Dell laptop. I won't go into the myriad problems and ATROCIOUS "customer service" I have received, except to say: NEVER BUY A DELL!!! :mad:

 

Anyway, I want to make an official complaint and I cannot see a way of doing this on their website. I have asked several "customer support" agents for an email / snail-mail address to make an official complaint, but I never get a response.

 

Can you tell me, are Dell required by law to give me this information? I seem to remember something about it being a legal requirement for a company to convey their complaints procedure to a consumer. Am I wrong?

 

Thanks!

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Dell Products

c/o Milbanke House

Western Road

Bracknell

Berks RG12 1RD

 

Dell Products is registered in the Republic of Ireland under company number 191034 with registered address 25/28 North Wall Quay, Dublin 1. VAT registration number is IE 6591034U.

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I wouldnt think they are legally obliged to have one, let alone disclose it.

 

Though if their actions aren't legal that is different, but a matter for TS etc to enforce.

The above post constitutes my personal opinion on the facts in the post compared with my personal knowledge of the applicable legislation. I make no guarantees of its legal accuracy. If you are in doubt seek advice of a legal professional specialising in the area concerned.

 

If my post has helped you please click my scales!

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  • 3 months later...

I too have had endless problems with a Dell laptop I bought in January. Having spent hours on the phone and after having to pay for software support it is no better. NEVER BUY DELL would be my recommendation. I refuse to go through their technical diagnostic procedure again as it never solves the problem.

 

It has got to the point where I am just going to send the computer back with a letter of complaint - I don't care if I never see it again!! Dell would not give me an address/telephone number for their complaints department - I just got silence on the other end of the phone. I will try writing to the address given here but am not expecting much success with getting a refund which is what I really want.:evil:

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  • 2 weeks later...

I am also have problems with Dell stonewalling me, not returning calls etc. I have been told that if I want to complain I have to post a letter to Ireland. This is a company that has taken £1,300 from me in an online transaction, but I have to post a letter to them to make a complaint.

 

I've registered my concerns about the appalling customer service with the Office of Fair Trading and my local Trading Standards office. If enough people do the same they may start to realise the financial impact of treating their customers like this.

 

And if anyone has any ideas about how to get through to them ....?

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Like other people on here, Im having a nightmare with Dell, I brought a Server (T105) built to my spec, it cost £1200, it dosnt work, is the wrong configuration, no licence for the operating system and no driver disk, there customer service is appalling, please keep this thread going, Ive been trying to resolve this issue for two weeks now, they dont reply to emails or voicemail, I have just emailed there service manager, if i get no sense like others im going to OFT and TS, never again will i use Dell, as a footnote, my company spent £44000 with Dell three years ago, we are now due to replace all IT hardware, the server being the first stage, guess what? I wont be using Dell for anymore replacements !!!!!

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Hey AngryWithDell - did you ever send your computer back? I've also reached the stage where I want to post mine back - but unsurprisingly I can't get an address from them to send it to.

 

And an update on the OFT/TS/BERR....Trading Standards took notes of teh complaint and sent me to the Office of Fair Trading. The Office of Fair Trading took notes of the complaint and sent me to The Department for Business Enterprise and Regulatory Reform who then .....sent me back to the Office of Fair Trading.

 

In the meantime I got an email from DELL saying they would not respond to anymore correspondance from me

 

If anyone had come across a government department who has an interest in how DELL abuse its dominant position to mistreat its customers let me know.

 

Cheers:-x

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  • 1 month later...

I'm also having problems with DELL, they have had £1700 of my money since 18th August and I don't even have the goods I ordered as they cancelled the order. Don't bother with the Bracknell address as I was told this morning that they have no customer contact there. They did give me the following details so here you go and good luck to everyone trying to get them to sort things out. Small claims court here I come!!!

 

e-mail: [email protected]

 

in writing: Dell Corporation

Cherrywood Science and Technology Park

Cherrywood

Cabinteely

County Dublin

Southern Ireland

Att: Complaints Dept.

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  • 2 months later...

hi

letme introduce myself as an unfortunate dell customer. i bought a pc 3 yrs ago, which is now in out of warranty. i tried to contact the tech support numerous times by phone and e.mail to dell'unresolved' issues.

 

could anyone please help me in giving a postal address to a higher authority to raise my issue. basically the service i got was terrible and a total disaster in terms of the outcome.

 

as i lost my hope in phoning customer care and senting emails to customer support- i really prefer a proper postal address. i deeply appreciate my co-members help in this case

thanks

Edited by MARTIN3030
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Welcome to the site.Have reduced the font size to assist users helping you.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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Here is the info you require.

Mark it for attention of Offices of Chief Executive.

 

Head office

Dell Corporation Ltd

The Boulevard

Cain Road

RG12 1LF Bracknell, Berkshire

United Kingdom

 

Enclose copies of letters you have previously sent,logs of phone calls etc.

In order for your complaint to grab attention from this level-I suggest you make your complaints concise and use a spellchecker to proof it.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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  • 3 weeks later...
anyone? is a company legally required to give you a copy of their complaints procedure?

 

 

They wouldnt even give me the address to complain to, according to their customer relations manager their complaints procedure is done entirely behind closed doors and the complainee is not entitled to learn of the outcome. They have finally approved a replacement for my pc after 9 months of it not working from the day i received it and all parts being replaced at least once. I told the manager of XPS tech support that i would be making an official complaint regarding the service I had received and he told me if i complained about him, he would block the new pc and I wouldnt get it! Trading standards say i have a good case against them as the computer was not of merchantable quality and they did not repair or replace it in a reasonable time, they are subsequently liable for any consenquential losses I have incurred. I just wish i had the conversation recorded when the manager threatened me!

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  • 1 month later...

I wish I'd found this forum before buying a Dell outfit before Christmas! While it all works OK, I am appalled at the cost and short life of ink cartridges for the V305 printer. I also have an Epson Photo 2100 for photograph printing, and bought the V305 for letters, etc. It is now telling me it needs a second new black cartridge in 6 weeks light use at home, and they cost twice as much as Epson ones at around £20. So the printer, at under £50 is worth just two and a half cartridges! An appalling rip-off. Moral of the story - DON'T BUY DELL PRINTERS.

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  • 5 months later...

I know few people who complained to BBC and the BBC sometimes investigates the issue if they receive many complaints regarding the same issue, and if they find what we are saying is true then Dell would be exposed to the public on BBC's site, etc...

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Personally I'm on my 2nd Dell. In a way I've been lucky as not had problems as such. I went for extended warranty (special offer deal) and have to say I called and they called me back. They accessed my PC and the technician gave me an option of keeping or having the PC replaced. The man spent 2 hours with me and only after I realised it (shh don't tell 'em) my fault they could not fully resolve the problem. You probably find that Dell technicians are normally in USA or Canada.

Dell as I find are primararly computer builders so other hardware tends to be 'Dell' badged and with a little google searching one can find the real item. with regards to ink mentioned it's the old story of the printer almost free and ink extortionate - again a search will reveal ink and where required 'chipped' cartridges at a fraction of the price. That's simply how the manufacturers make their profit.

I also have an XPS (mentioned above). As I stated for me, (darned lucky eh) it seemed they were only too helpful. I must confess I'd not buy anything else from Dell apart from a PC as I can probably save at least 50% shopping around. Dell are so huge that unless you are a large corporate you'll probably find it better to 'weedle' yourself in to get things done.

Michael

When I was young I thought that money was the most important thing in life; now that I am old I know that it is. (Oscar Wilde)

--I like to be helpful wherever possible however I'm not qualified in this field. I do consider carefully anything important (normally from personal experience) however please understand that any actions taken are at your own risk--

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  • 1 month later...

i am absolutely disgusted with dell customer services. I have just cancelled my order with them, because the item was suppossed to be here on tuesday, then thursday i was still waiting for it this morning. Im so fed up... they have taken my money, every time i speak to the people in the call centre in india, they say they have no manager, you just get passed on to different departments. I have wasted my time, engery and phone bill and no one has dealt with my complaint.....never again

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i am absolutely disgusted with dell customer services. I have just cancelled my order with them, because the item was suppossed to be here on tuesday, then thursday i was still waiting for it this morning. Im so fed up... they have taken my money, every time i speak to the people in the call centre in india, they say they have no manager, you just get passed on to different departments. I have wasted my time, engery and phone bill and no one has dealt with my complaint.....never again

 

I'm shocked they treated you like that! More so that they use India - nightmare! I thought that was only financial institutions! Woith me my PC was delayed for 2 weeks. I asked what they were going to do about it and they gave me a £50 reduction in cost.

Michael

When I was young I thought that money was the most important thing in life; now that I am old I know that it is. (Oscar Wilde)

--I like to be helpful wherever possible however I'm not qualified in this field. I do consider carefully anything important (normally from personal experience) however please understand that any actions taken are at your own risk--

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