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Need to know if i have a valid claim or not against axxa ppp?

 

I visited my Doctor after my varicose vein started playing up, He had a look at it and decided it would be best if this was stripped out as we have a strong family history of varicose veins.. This was all documented in the referral letter to axxa ppp, I sent the details to axxa ppp as they required a copy of the referral letter before they could authorise treament for this issue, I then received a call from an advisor at axxa ppp to advise my claim had been declined as i had no underlying symptoms, Pain or wouldnt be affected in the future and it was being removed for cosmetic reasons! (Anyone who has had one of these will know that they can cause great pain and uncomfort) I then questioned them to see who at axxa ppp is medically qualified to over ride a doctors opinion to which i was told we dont have those details and was given an address to complain to. I have since re-visited the doctor who was quite shocked that they had refused treatment and he then issued another referral letter and a covering letter to say he hopes that this revised letter is satisfactory and maybe they didnt understand the previous letter clearly..

 

I have a feeling they are going to refuse this again as they are delaying giving me a decision untill Monday yet they are open on a Saturday if you need to make a claim.

 

Any ideas on where/what i can do with this?

The views expressed on this website are mine alone and don't reflect the views of my employer!

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