Thread: Claim back GE Money PPI from pre 1997 store card

I currently have a Debenhams GEMoney store card on which I have about £2400. GEMoney are charging around £35 each month for Payment Protection Insurance( PPI) and want to claim this back as I believe either I was miss sold it or it has been added after I took out the card.

I was sold the card in-store pre 1997 ( unsure of year) however I don’t remember be advised on PPI. I also have a suspicion that it has been added on at a later date without my knowledge. ( Is this possible?)

I have just sent an S.A.R. to GE Capital, so I can see my statements and my original agreement.

At the time of the original agreement I was registered self employed but subsequently became employed in 1997.

Obviously, if they have added it on after the original agreement I have a good case for re-claim. But how do I stand to claim if it is included in the original agreement and I was , effectively miss-sold?

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Thanks Hell,

I have just received my statements. However they only date from 2002 till now with a few missing( for which they have listed the PPI charges) . My account was opened in 1993 – should they have provided me with statements since then? If not can I demand them?.

There is a PPI charge on all statements so if I do claim the amount is going to be pretty hefty.

Still waiting for my CA which I have requested over the phone several times now and now have a direct extension number to someone at GE Capital who seems pretty switched on. ( Not the usual customer services rubbish). Will the CA contain the terms of the PPI or is this is a separate document?

Thanks

Breeze2

Hello Hell,

Should I also demand pre 2002 statements - are they legally bound to do this? I need to find out how much PPI they charged since I took the card in 1993.

Also ,they have provided me with details of the charges which are in the missing post-2002 statements. Is it still worth pursuing these if all I need them for is to calculate the amount I claim and I have that information now anyway?

What are the consequences for me in terms of settling any claim if they do not provide the statements?

Thanks , Breeze

Good Luck Breeze2.
I am also after GE Money for PPI mis selling.
I am also interested in pre 2002 statements, they told me they only have 6yrs worth (some were missing then).

The cheek!

In going through all my statements , GE sneakily raised the monthly PPI charge from 1% to 1.5% in the middle of 2003 meanng it went up by about £10 each month!. Firstly I am sure I was never notified and, secondly, it must be in breach of their own terms and conditions. Presumably if they are to claim I agreed to PPI ( even though miss-sold) their agreement would have been for a set percentage for the time of the account?

Originally Posted by hellhasnofury

Hello Breeze,

Write back to them with a non-compliance letter of the Data Protection Act. You will find it in the bank template letters sticky on the main page.

As regarding your credit agreement, you need to send a formal request under section 77/78 of the consumer credit act 1974

You will find the letter on this sticky you need letter N. It costs £1, sent a postal order, sign the letter with a digital signature or one that you know if you see it again. I normally draw a line through my signature. Better to be safe, it is amazing what they can do with software Again sent everything recorded delivery and keep everything for future reference.

Creditors and DCAs - Letter Templates & Budget Planner

They have timelimits to comply with your request, or they are up the creek without a paddle.

Done the above , the 12 working day time limit has passed and no credit agreement has arrived. Neither did they produce all the statements they should have.

I am now going to send inmy letter to claim back the PPI charges, although I couldnt find a template for it.

In the letter :

Should I mention the fact that they did nit produce the credit agreement
Should I claim the interest at 5% on top of PPI amount?

Many thanks

Breeze

Without I hope stepping on hellhasnofurys' toes,

They have failed to provide the information requested under the legal direction of the Consumer Credit Act 1974 Sections 77/79. You pay the statutory fee £1.00 they provide the information within 12 days plus 2 for postage timings. They have not done this therefore this is a breach within law of the CCA 1974. ( remember you have paid for this information in line with Section 77 (1). A non compliance letter as hhnf states would be the next step.

They should not only produce the Consumer Credit Agreement but also the terms and conditions applicable to the CCA, the statements of the account and any other relevant documentation in regard to this CCA.

You can now either complain to the Information Commissioner Office about the failure to supply within the law a request for information within the directives of the CCA 1974 or you can start Court proceedings. YOU will need more advice on this path. The Information Commissioners Office route will take about 28 days to respond to a claim (they are really swamped).
Check this link for letter templates:

Bank templates library

You can claim the interest but again not my field ( duffer at maths )

I am not sure if there is a template for reclaiming PPI but if you check this link you may get an idea of my claims;

alanalana PPI claim against RBS (looking for some help) please

hope this helps you
aa

Talk about unbelievable. My wife had a problem whereby GE via a Debenhams card had made a cock up (they sent a letter admitting this) which resulted in her having another cheque bounced.
Anyway thats drivel not unbelievable so I'll get to the point.
I looked at her statement and she to has a balance of £2400 and yes she too is payng £35 a month for this Account Cover charge. This being the case I don't want to hijack your thread Breeze but will it be ok for us to keep in touch? You've already given me some useful info as I couldn't believe they would have been charging this prior to their 'change' from store to credit card last year.

Hi Chip,

This is fine,

Just found some interesting info re agreements made before 2005 on which website. Below is the general text but here's the link Payment protection | Were you mis-sold PPI? | PPI - rules before 2005

PPI - rules before 2005
PPI wasn't regulated until 14 January 2005, but for sales before this date, advisers still had rules to follow.
The sale of payment protection insurance wasn't regulated by the Financial Services Authority until 14 January 2005.

However, advisers selling PPI still had rules to follow. Most firms or advisers selling PPI would be covered by a code of practice imposed by one of three trade bodies: the Association of British Insurers (ABI), the General Insurance Standards Council (GISC) or the Finance and Leasing Association (FLA).

All three codes of practice required advisers to provide information at the time the insurance was taken out, to help you decide if the policy was suitable for you.

Essentially, advisers and firms were required to cover the same points as they do according to the current rules.

The main difference between sales before and after regulation is that all sales before regulation were 'non-advised', as the 'advised' regime didn’t come in until regulation was introduced.

So, even if your policy was sold to you before 14 January 2005, if the adviser didn’t cover the points under 'all sales' on the PPI – the rules page, then you may have been mis-sold and should make a complaint.

Cheers Breeze did you send them a tenner for your SAR?

Yes, I did. For the SAR I got a reply within a week saying the info would be its way. I recived the last 6 years satement with about 8 missing and also no CA

I also sent, separately, later on, the request of my cedit agreement under Consumer Credit Act 1974 Sections 77/79, recorded delivery, with £1 postal order to the same address. I sent it 30th April. No reply at all. I suspect they have lost the CA

I guess it means they dont have a leg to stand on if they want to contest my PPI reclaim?.

sorry, I sent it 30th March, not April

Nice one Breeze just noticed MSOWING got his money back.

Written up the SAR and the CA request and will get her to send both tomorrow. I honestly dread to think how much this lot have taken off her over the last decade or couple of decades.

Just got the details of my wife's account back for her Debenhams Card. I assume I must be missing something here because I can't believe what they sent back.
A photocopy of the credit agreement from 1995 signed by my wife.......wit for it. On which it clearly shows a tick against the I do not require Payment Protection. It's as clear as the nose on your face. So now I'm totally lost. As mentioned I'm looking to reclaim this Payment Protection so why would they send me a photocopy of a document that in effect says we've been taking it for 13 years anyway. Am I missing something or have they made a bit of a !!!! up in sending her this info.

Hello Hel,

a bit of a dealy in my next stage.

GE Money never sent me my credit agreement so I'me goingto send my claim letter any way. here it is below. Could you advise on any changes I should make?

Many thanks Breeze

I purchased the Account Cover Insurance when I took out the above card from you in xxxxxx but now believe that I was mis-sold this policy for the following reasons:

• This is due to the fact that I was self employed when I took out the policy and your member of staff did not ask me about my employment status when the policy was sold.

• This is due to the fact that you have been fined by the FSA for failing to treat your customers fairly when selling Payment Protection Insurance and I do not believe that my policy was sold in my best interests.

This is due to the fact that I was not given the correct information when the policy was sold to me, as

• your representative did not give me full information on what the policy would and would not cover.
• I am concerned the representative that sold me the policy has no financial background and the policy was not sold in my best interests.

.

• having recently looked at the paperwork for my store card I now realise that I have been paying for insurance that I did not know I had taken out so could not have been explained to me. I asked for payments for this to stop in xxxxxxxx which you complied with.

Even though my insurance was taken out before the 14 February 2005 ruling the selling of PPI by GE Money was covered by a code of practice imposed by one of three trade bodies: the Association of British Insurers (ABI), the General Insurance Standards Council (GISC) or the Finance and Leasing Association (FLA). All three codes of practice required advisers to provide information at the time the insurance was taken out, to help decide if the policy was suitable.




Unless you can satisfactorily justify to me that the policy was fair and reasonable I am requesting a full refund of all premiums, and subsequent interest on these payments, that I have paid to date. As I believe I have been deprived of this money I also expect 8% statutory interest, the amount a court would award, to be added to each payment made.

I have attached ( page 3) a list of the charges for which you have given me records. The total is xxxxxxx

I look forward to a full and prompt response to this letter and for the matter to be concluded within eight weeks.

Yours faithfully,