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Hello...I've read several threads with regards to Thomas Cook with customers trying to get compensation for unsatisfactory holidays etc...my issue is a bit different. Earlier this month I booked a surprise holiday for my wife(and me of course) to celibrate our 25th wedding anniversary(with her not knowing has added serious complications in communicating and hiding the credit card statement!)
I recieved vouchers from my employees in recognition of 30 years long service...this is the only reason I used Thomas Cook. During the booking process their website redirected me 3 times and on each occasion it had to be changed due to defaulting to the wrong departure airport, the flight wasn't available on the day I wanted(although it was just prior to the redirecting) and finally, the hotel wasn't available. Imagine my horror to find I'd booked 3 holidays!. I thought it would be straight forward to cancel 2 of the bookings but oh no...that would be too easy wouldn't it!.Firstly TC said that the problem with the departure airport could be cancelled as it hadn't booked properly (although they said it had previously)...they then added that as the departure date and hotels were different I would be charged £200 cancellation fee!...my wife and I are leaving Newcastle on consecutive days and returning twice on the same day...we're going to Hong Kong for god's sake...it's physically impossible without Concorde!
In addition I've had to increase my limit on the credit card and TC have told me it could take 16 weeks for a refund...I'll be back by then!. I'm in the process of attempting to get some satisfaction via letters rather than e-mails...I've exhausted that route...the credit card company have been most helpful and have sent a claim form to see if they can assist...it ain't over yet...I wouldn't care...I want the holiday...I've only cancelled the double booking...TC say it's the airline(Emirates)...Emira tes say it's TC...has anyone encountered similar problems?...all other websites I've used at least give you a prompt to ensure you can check before comfirming any order...not this one!
Thomas Cook
for my wife(and me of course) to celibrate our 25th wedding
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