Patricia Pearl - Small Claims Procedure - A Practical Guide


An excellent guide for the layperson in how to use the County Court - a must if you are intending to start a claim.

£19.99 + £1.50 (P&P)



Last Will and Testament Kit


Make a legally valid will without the fuss and expense of a solicitor - includes a full step-by-step guide.

£9.99 + £1.50 (P&P)

BAILIFFS - The Law and Your Rights

Written by John Kruse, one of the leading experts on Bailiff Law, this consumer friendly guide is essential reading for anyone who comes into contact with a bailiff.

The book is easy to understand and clearly explains the rights a bailiff has, and also what they cannot do when collecting debts and repossessing goods etc.

£13.95 + £2.00 (P&P)


Reclaim the Right Ltd. - reg. 05783665 in the UK

reg. office:
923 Finchley Road
London
NW11 7PE
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  1. 23rd February 2008 00:18 #1
    longshot longshot is offline
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    Default Can someone give me advice please

    First hi to all from a newbie.
    I will try to give you all the gist of the situation. I bought an item from a very well known site which has third party sellers.It arrived in good time but was not the complete order as described in the advert. I went back to the site and the advert had changed also the price had gone up and the missing item was removed from the advert. So i emailed the seller. Basically they said thats what you ordered .I have contacted the site customer services and they have advised to return the order. I do not want to do this i would just like the order i purchased fulfilled. It is not a lot of money but its the principal and they have done this to other customers. What is the best way to approach this matter they have not backed down with other customers.I feel they should not be allowed to get away with this sort of behaviour. Any suggestions would be appreciated.
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  2. 23rd February 2008 00:27 #2
    Goldlady Goldlady is offline
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    Default Re: Can someone give me advice please

    Can you still print off your copy of what you originally ordered? If so you can send this to the seller to prove what you should have received.

    BANK CHARGES
    Nat West Bus Acct £1750 reclaim - WON

    LTSB Bus Acct £1650 charges w/o against o/s balance - WON

    Halifax Pers Acct £1650 charges taken from benefits - WON

    LTSB Pers Acct - £2K charges, £1K o/d - Rob Way latest DCA

    DCAs

    Lowells/Capital One - no CCA - gone away £1500
    Lowells/MBNA - no CCA - gone away £10K
    Abbey - no CCA - £3.5K
    CL Finance - 3 court claims re GE storecards 2 withdrawn, 1 hanging by a thread
    Hillesden/DLC re Barclaycard - ongoing battle re validity of CCA - £3.5K
    Clydesdale - charges more than balance - valid CCA:o - onto 4th DCA so far
    LTSB card - £7K - no CCA - destroyed after 6 years! - latest DCA - AIC

    Others

    GE Money sec loan - £1900 in charges - settlement agreed
    GE Money sec loan - ERC of £2.5K valid for 15 years - on standby
    FirstPlus - missold PPI of £20K for friends - WON
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  3. 23rd February 2008 01:07 #3
    longshot longshot is offline
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    Default Re: Can someone give me advice please

    Hi Thanks for the reply Goldlady.There lies one of the problems.The receipt lists the major component the missing item is not listed as it is an accessory. The thing is they have offered the missing item but at an extra cost it sounds dodgy to me.


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  4. 23rd February 2008 01:28 #4
    Goldlady Goldlady is offline
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    Default Re: Can someone give me advice please

    If it is one of the sites that has a feedback facility I would have thought that the seller would want to keep his/her reputation good. I guess it is up to you what you do now, returning the item is not what you want to do so I suppose you will have to pay the extra for the accessory. Sorry I can't be of more help.

    BANK CHARGES
    Nat West Bus Acct £1750 reclaim - WON

    LTSB Bus Acct £1650 charges w/o against o/s balance - WON

    Halifax Pers Acct £1650 charges taken from benefits - WON

    LTSB Pers Acct - £2K charges, £1K o/d - Rob Way latest DCA

    DCAs

    Lowells/Capital One - no CCA - gone away £1500
    Lowells/MBNA - no CCA - gone away £10K
    Abbey - no CCA - £3.5K
    CL Finance - 3 court claims re GE storecards 2 withdrawn, 1 hanging by a thread
    Hillesden/DLC re Barclaycard - ongoing battle re validity of CCA - £3.5K
    Clydesdale - charges more than balance - valid CCA:o - onto 4th DCA so far
    LTSB card - £7K - no CCA - destroyed after 6 years! - latest DCA - AIC

    Others

    GE Money sec loan - £1900 in charges - settlement agreed
    GE Money sec loan - ERC of £2.5K valid for 15 years - on standby
    FirstPlus - missold PPI of £20K for friends - WON
    Reply With Quote Reply With Quote
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Reclaim the Right Ltd. - reg.05783665 in the UK reg. office:- 923 Finchley Road London NW11 7PE