Thread: Have I been mis-sold PPI (twice)?

Originally Posted by H3dg3s

When I first applied for a HSBC graduate loan in 2002 (I had only lost my mother to cancer the previous month and had hit a mental and financial wall) I was sold PPI along with the loan, at the time I was employed through a temping agency and I believe that the PPI was not valid at the point of sale, nor was i informed that I could have got protection from other sources and was led to believe that it was part of the whole package and a good deal for me. About a year after taking this out I returned to University as I had not graduated and intended to finish my studies but quickly ran into financial difficulties, I was left in the position of having to take out a managed loan as it was my only option at the time (according to the "lovely" staff at HaveSomeBadCredit). Now I've only noticed by going through my old statements online that my original £421 payment of PPI was refunded at this moment to the tune of £49, would this take away my option of disputing this claim as it appears as though I have accepted this refund (even though I was unaware of it at the time).

A few years later down the line and decide to convert this loan and a credit card at the time back into a loan and i can't even remember that PPI was even mentioned but again about £800 was added to the start of my loan.. Would an S.A.R be the route to go down with this and then once I have received the information what would be the best thing for me to do?

Hello Hg,

Welcome to the forum,

You are correct that your next move is to send your SAR and get the information that you need.

I hope you are aware that the £421 premium for the ppi, would have attracted added interest. So you would not have just paid £421 for the privilage of having mis-sold ppi. They then obviously when you took out the consolidation loan, cancelled the ppi and they refunded the £49 off the balance owing. But you want the rest

The running loan now, will be the same £800 plus hidden interest

Get the SAR sent of asap, you will find the template letter in the ppi stickies, copy and paste, amend to your details, send with your £10 fee and wait. They have 40days to comply, so spend the time reading through the threads to educate yourself for the task ahead.

If you need help just ask

Thank you for that HHNF,

I'm filling out my S.A.R now from the template and will send it off tomorrow. Just to make sure, if I pay by postal order should I put HSBC for the name? And can you confirm that I should send this recorded/signed for delivery. Should I use the international bank account number that is on my statements?

My girlfriend also appears to be in a similar position to me, so I will pass on your information and get her to join in the fight against the rip-off culture of the banking establishment.

Thanks in advance

HG

Originally Posted by H3dg3s

Thank you for that HHNF,

I'm filling out my S.A.R now from the template and will send it off tomorrow. Just to make sure, if I pay by postal order should I put HSBC for the name? And can you confirm that I should send this recorded/signed for delivery. Should I use the international bank account number that is on my statements?

My girlfriend also appears to be in a similar position to me, so I will pass on your information and get her to join in the fight against the rip-off culture of the banking establishment.

Thanks in advance

HG

Hello H3,

Yes make the postal order payable to Hsbc and sent every letter recorded delivery and keep copies of everything, you can check on the Royal Mail website than they have been delivered, That way you know the received them, when they state they didn't. You give them 40days from the day the sign for the letter and then 1 days postage for them to get it to you,

Glad to hear you are spreading the news around, the more the merrier

Thank you for your help HHNF,

I have now sent off my S.A.R - (Subject access request) via recorded delivery and hope to see it has been received and signed for next week. I'm now starting to build up a file of everything done so far so that I can access all my information as quickly as possible.

I think in the case of my GF she is going to wait and see the procedure that I follow and if/when successful will start her own proceedings.

I'm doing my best to spread the word of this forum as the information on here is invaluable and has certainly provided me with some much needed backbone regarding these matters. It's surprised me at how little I knew about these matters and also how naive I have been in the past, but as some people say "mistakes are only lessons we don't learn from".

Now I've got to sort out my Natwest/Capquest issues whilst I wait for my "small" delivery from HSBC.

Just a quick update.

S.A.R sent on 22/02/08
Recorded delivery says received 25/02/08.

Now I give them 40 days from now to send me the relevant information.

Would it be prudent of me to also send a cca request regarding the 2 loans, so that I can see the original credit agreements that I had signed for and also to get the terms and conditions that were applicable at the time (i may have to wait for all my details to come back as I no longer have the account numbers for them).

I've now got a folder at home with all the information I have so far and all my postal order receipts, the copy of the letter sent, the recorded delivery stub and a credit report from experian (which is not good, to say the least).

I feel like I should be doing more, but I think I've explored every avenue so far...

Any suggestions to keep my mind occupied? god knows how many posts I've read by now, I think I'm sending myself CAGblind...

On a lighter note, I became an uncle for the first time today and aside from passing on my congratulations to my brother I also spread the word of CAG because he may have some PPI issues as well...

Originally Posted by H3dg3s

Just a quick update.

S.A.R sent on 22/02/08
Recorded delivery says received 25/02/08.

Now I give them 40 days from now to send me the relevant information.

Would it be prudent of me to also send a cca request regarding the 2 loans, so that I can see the original credit agreements that I had signed for and also to get the terms and conditions that were applicable at the time (i may have to wait for all my details to come back as I no longer have the account numbers for them).

I've now got a folder at home with all the information I have so far and all my postal order receipts, the copy of the letter sent, the recorded delivery stub and a credit report from experian (which is not good, to say the least).

I feel like I should be doing more, but I think I've explored every avenue so far...

Any suggestions to keep my mind occupied? god knows how many posts I've read by now, I think I'm sending myself CAGblind...

On a lighter note, I became an uncle for the first time today and aside from passing on my congratulations to my brother I also spread the word of CAG because he may have some PPI issues as well...

Hello H3

Congradulations on becoming an uncle:grin:

It would do no harm to send the request for the true copies of your ca, it would cover all bases.:grin:

Have you read all the information from the Financial Services Authority and the office of fair trading. Also read the Consumer Credit Act, data protection act and the misrepresentation act, Those will keep you busy, but get out your matchsticks and caffine to keep you awake:grin:

Great to be spending the word, the more people that know the better, the ppi forum is growing by the day:grin:

Well here's an update,

First things first, saw my new nephew yesterday and what a fantastic little gift for my brother and his girlfriend he is. He was quiet and a little crinkly, but apparently that's to be expected.

As for the HSBC, they received my S.A.R - (Subject access request) and in their infinite wisdom have decided not to read it properly and just send me the statements for my current account (under the assumption that I am claiming back bank charges, which I will do as well as the PPI claim,). They have returned my postal order, so I assuming that I now send them a letter outlining what I had asked for and, although the statements I have received have been helpful, that they have not complied with my original request?

Here's the original I sent, now I'm wondering whether I should have removed the " Alternatively a complete set of statements for the accounts or associated accounts is acceptable." line...

DATA PROTECTION ACT 1998
Subject access request

Dear Sir/Madam


Mr H3dg3s
Account No: *************************


I understand that you currently hold details of my personal and financial information within your internal record systems with regard to personal loan accounts and credit cards.

Please supply me with a complete list of transaction and charges relating to my history with your organization, INCLUDING Loansandcredit cards, payment protection insurance and other products. Alternatively a complete set of statements for the accounts or associated accounts is acceptable. I would be grateful if you would provide the following for ALL accounts or associated accounts I have held with your organization:


-Full copies of all contracts which you believe exist or have existed between myself and your organization, including true copies of any documents you hold in support of the same.

- A complete list of all transactions or statements relating to ALL of my Loan Accounts and credit cardswith your organization.

-Copies of all documents which include any of my personal information including copies of any contacts or invoices, emails or computer records containing my personal information, or any records which pertain to this information.

-Full copies or transcripts of any correspondence in postal, email or any other format which you have entered into with any individual, organization or third party which contains my personal or financial, or which pertains to me.

- Where any previous information or records held have been deleted or disposed of, the methods used to do so, including dates, certificates or references confirming details of destruction. Where you are unable to provide such certificates, please provide a declaration, signed by an authorised officer of your company, confirming the dates and methods of destruction of this data.

-Full hard copy print outs of my personal or financial information, held in a digital, magnetic or any other format which is held in any archives, backups or other storage devices / locations.

I enclose a postal order in the sum of £10 to cover your fee.

IF YOU UNABLE TO DEAL WITH THIS REQUEST, YOU SHOULD IMMEDIATELY FORWARD IT TO THE PERSON WITHIN YOUR ORGANISATION RESPONSIBLE FOR DATA PROCECTION.


If you have any further enquiries regarding this please respond in writing to the address at the top of this letter.

I look forward to hearing from you in the first instance of receipt.


Yours Faithfully

Or should I resend the S.A.R - (Subject Access Request) highlighting what I have asked for in bold, remove the aternatively line and re-attach the postal order? And if that is the case do I still operate off the original receipt date or does the clock reset?

I know I ask a lot of questions but I sometimes need confirmation off people to whether I'm going in the right direction...


Thanks in advance.

Andy