Thread: Erroneous transfer of Gas Supply

A month ago we got a "sorry you are leaving letter" from the company that supplies our gas. Our reaction to this letter was " what's all this then?" as we haven't asked to change gas supplier nor had we responded to any cold calls. To cut a long story short we have had an ongoing two year battle to sort out our gas supply due to a cock-up in Transco records. My immediate thought was "groan it's all kicked off again just when we thought it was sorted". So I get on the phone and the internet to try and dig out what's gone wrong now. The Indian call centre of our present company gives us the run-around and we are no further forward. Fortunately I have the phone number of the group retail manager's secretary from our previous dust up so I give them a call. Magic, this immediately puts an end to the call centre run-around and
I am talking to a named person who puts a stop to the hijack.

A week later I get letter from "the cock-ups" department of the company who tried to hijack our supply. "Sorry we cocked up and quoted your meter number when transferring supply for another customer. I think "yeah right meanwhile I 've had a lot of aggravation". Thinking about it I fire up my PC and knock up an invoice for £50 administration charge for the work they've caused me and I send it off. A week later I get letter letter "sorry for the inconvenience we will send you £25 for the inconvenience as a good will payment". Now do I send them a statement of account showing £25 still owing?

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Originally Posted by Dakota

A month ago we got a "sorry you are leaving letter" from the company that supplies our gas. Our reaction to this letter was " what's all this then?" as we haven't asked to change gas supplier nor had we responded to any cold calls. To cut a long story short we have had an ongoing two year battle to sort out our gas supply due to a cock-up in Transco records. My immediate thought was "groan it's all kicked off again just when we thought it was sorted". So I get on the phone and the internet to try and dig out what's gone wrong now. The Indian call centre of our present company gives us the run-around and we are no further forward. Fortunately I have the phone number of the group retail manager's secretary from our previous dust up so I give them a call. Magic, this immediately puts an end to the call centre run-around and
I am talking to a named person who puts a stop to the hijack.

A week later I get letter from "the cock-ups" department of the company who tried to hijack our supply. "Sorry we cocked up and quoted your meter number when transferring supply for another customer. I think "yeah right meanwhile I 've had a lot of aggravation". Thinking about it I fire up my PC and knock up an invoice for £50 administration charge for the work they've caused me and I send it off. A week later I get letter letter "sorry for the inconvenience we will send you £25 for the inconvenience as a good will payment". Now do I send them a statement of account showing £25 still owing?

Did you give them a certain time to pay? If so did you tell them that there would be an administration charge for late payment and a further charge for every letter you have to send.

Sorry to disagree but I think the £25 compensation is adequate for a few phone calls and asking for £50 is just greedy in this case, no harm was caused & it was all resolved.

Erroneous Transfers happen daily and usually is down to mis-types / incorrect data held by transco (they are not great at updating their records & accidents do happen) and can be resolved via calls to your current supplier.

One question though, if you are fedup with the Indian Call Centre of your current supplier, why not move to one with a call centre in the UK?

Cheers

Daniel

I don't think it's greedy at all, it's playing them at their own game.....and lord knows these fat cat transnationals deserve it!

Originally Posted by Layla_ck

I don't think it's greedy at all, it's playing them at their own game.....and lord knows these fat cat transnationals deserve it!

That was my thinking. Due to previous problems it did cause a great deal more work than would have otherwise been the case.

As for the Indian call centres we will be moving as soon as everything is sorted out believe me. I didn't bore you with the two and a half year saga of problems caused by Transco meter records being in a mess. This problem was on top of that.

I can see where you are coming from but seeing as it was Transco who messed up first time round as they control the MPR register isn't it a bit unfair to take it out on another company.

And did you actually know that the suppliers only actually make roughly £10 per gas account & £30 per Electric account per year that is why they are all fighting for customers.

Cheers

Daniel

Originally Posted by danch2000

I can see where you are coming from but seeing as it was Transco who messed up first time round as they control the MPR register isn't it a bit unfair to take it out on another company.


Daniel

I didn't ask them to hijack my gas supply and i don't see why they should get away with sloppy procedures so I invoiced them. The Transco matter is a separate issue.

Look at it from their point of view, they get the MPR details from Transco and as often happens with Erroneous transfers the data was wrong from transco therefore leading them to transfer the wrong house, in the meanwhile someone who wanted to transfer is still waiting.

It will not be entirely the companies fault as if they are supplied duff data by transco then how can they verify it?

Cheers

Daniel

I would stick with the £25. How long did it take you to get this problem sorted out? I don't know about you but that's a day's wages for me.

Regards.

Nope the Transco details had been sorted. The company admitted they had got their knickers in a twist. Big companies will try to get away with sloppy procedures unless people fight back

Hi, I have just recieved a bill for £500 from British Gas who says that they have supplied my electric for the last year, I have no knowledge of this as I thought i paid for my gas and electric by direct debit to N Power.
I contacted B Gas and they said it wasnt my bill and to forget about it (I checked and there was still £300 a month going to N Power).
I got another letter saying the bailiffs would be round if i didnt pay, so i rang them again, they then said it was my bill (it is addressed the The Occupier not my name) and that i had changed a year ago.
I rand N Power and they confirmed that B Gas had taken over my supply of electricity a year ago.
I got them to move me straight back to N Power which they did but now they want the £500 by 2 weeks ago.
Do I have to pay?

And what should i write to them in order to contest it?

Thank you in advance

sorry i forgot to say that B Gas said it was an erroneous transfer.

Originally Posted by Dakota

A month ago we got a "sorry you are leaving letter" from the company that supplies our gas. Our reaction to this letter was " what's all this then?" as we haven't asked to change gas supplier nor had we responded to any cold calls. To cut a long story short we have had an ongoing two year battle to sort out our gas supply due to a cock-up in Transco records. My immediate thought was "groan it's all kicked off again just when we thought it was sorted". So I get on the phone and the internet to try and dig out what's gone wrong now. The Indian call centre of our present company gives us the run-around and we are no further forward. Fortunately I have the phone number of the group retail manager's secretary from our previous dust up so I give them a call. Magic, this immediately puts an end to the call centre run-around and
I am talking to a named person who puts a stop to the hijack.

A week later I get letter from "the cock-ups" department of the company who tried to hijack our supply. "Sorry we cocked up and quoted your meter number when transferring supply for another customer. I think "yeah right meanwhile I 've had a lot of aggravation". Thinking about it I fire up my PC and knock up an invoice for £50 administration charge for the work they've caused me and I send it off. A week later I get letter letter "sorry for the inconvenience we will send you £25 for the inconvenience as a good will payment". Now do I send them a statement of account showing £25 still owing?

I have been going through the same thing..I invoced EDF for £1800 for loss of earnings tryin to sort it all out, they paid every single penny. On my part I think working for a major law firm helped, but keepon at them and they ill pay ouut. Threaten with court proceedings if you can..