Written by John Kruse, one of the leading experts on Bailiff Law, this consumer friendly guide is essential reading for anyone who comes into contact with a bailiff.
The book is easy to understand and clearly explains the rights
a bailiff has, and also what they cannot do when collecting debts and repossessing goods etc.
Hi we are buying a washing machine on credit from my sisters catalogue, we have had it since July 26 2007 and since that time we have had to have it repaired 4 times 3 times for the power cutting out and once for it not spinning.
I rang up today saying I wanted a new washing machine as this is not good enough 4 repairs in 7 months. I was told you cant have a new one as you are still covered by your warranty. We only have a 1 year warranty and there is only 5 months left on it.
The way things are going the warranty will run out and we will have to pay for it to be fixed or buy a new one. Can I not demand a replacement. It was Servis the make of the washing machine who told me I can not demand a new one.
Warranties are in addition to your statutory rights, which come first, and these state that goods should last a reasonable length of time. They also entitle you to a repair, replacement or (partial) refund in that order depending on convenience and it being proportional. As repairs are failing, it would seem that a replacement would be best IMHO. Them quoting the warranty is just a fob-off and they know this damned well (or at least they shoud do). Shame on them.
Contact them again quoting Sale of Goods Act s. 14 (there's tons on this elsewhere in the forums). Also, as it was a sale by credit, the creditor is equally liable, so you can also claim off them. Also report this to Consumer Direct (who will tell you basically what I've just said) but the information can be used for intelligence purposes.
Washing Machine from Catalogue
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