Patricia Pearl - Small Claims Procedure - A Practical Guide


An excellent guide for the layperson in how to use the County Court - a must if you are intending to start a claim.

£19.99 + £1.50 (P&P)




Last Will and Testament Kit


Make a legally valid will without the fuss and expense of a solicitor - includes a full step-by-step guide.

£9.99 + £1.50 (P&P)

BAILIFFS - The Law and Your Rights

Written by John Kruse, one of the leading experts on Bailiff Law, this consumer friendly guide is essential reading for anyone who comes into contact with a bailiff.

The book is easy to understand and clearly explains the rights a bailiff has, and also what they cannot do when collecting debts and repossessing goods etc.

£13.95 + £2.00 (P&P)


Reclaim the Right Ltd. - reg. 05783665 in the UK

reg. office:
923 Finchley Road
London
NW11 7PE



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  1. #1
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    misslenora Novitiate

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    Default Advice? - claiming back a single unpaid item fee RBS

    I wondered if there was a way to try and claim back a single fee (my first ever having been with RBSicon for 5 years). It was my own fault really as I didn't transfer money over to cover my DD early enough and so it went in the day after they tried to take the DD, but now I'm £38 short of the full amount due to the charge.

    I tried calling the customer relation support team number but got the recorded message about the test case and how they aren't starting any more complaints... and even so it seems silly to start a complaint for one charge.

    Any advice? What would other people do?

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  2. #2
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    Michael Browne Highly authoritative Michael Browne Highly authoritative Michael Browne Highly authoritative Michael Browne Highly authoritative Michael Browne Highly authoritative Michael Browne Highly authoritative Michael Browne Highly authoritative Michael Browne Highly authoritative Michael Browne Highly authoritative Michael Browne Highly authoritative Michael Browne Highly authoritative

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    Default Re: Advice? - claiming back a single unpaid item fee RBS

    Speak to Customer Services. If you are polite,but firm and persistent they will generally refund as this is your first 'offence'


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    Smile Re: Advice? - claiming back a single unpaid item fee RBS

    Talk to your local branch, I am under the impression that they can refund 2 charges per customer per year.



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Reclaim the Right Ltd. - reg.05783665 in the UK reg. office:- 923 Finchley Road London NW11 7PE