Written by John Kruse, one of the leading experts on Bailiff Law, this consumer friendly guide is essential reading for anyone who comes into contact with a bailiff.
The book is easy to understand and clearly explains the rights
a bailiff has, and also what they cannot do when collecting debts and repossessing goods etc.
I have a NEXT account...a few months ago I called up to pay my monthly payment and the lady on the phone said I should have a card sent out so that I could use my account in the Next shops. Initially I was reluctant as I knew my credit history was now pretty rubbish, but she said there was no credit search! I agreed and she told me my new card would be with me in 10 days.
I got a letter saying that they couldn't supply me with a card...no reason why. I didn't question it until I called up next again month to pay my payment. I was then informed that my credit limit had been reduced from £800 to £115 - becuase they had performed a credit search for the card! I protested and said I didn't give them permission to do a credit search - they told me they did, they could do one at anytime without my permission.
I then phoned back up a few days later and was told that if I paid my account on time for the next 3 months my credit limit would automatically go back up to £800.
I have cheked my credit file...last month they reduced my "Credit Limit to £115" and this month it's back up to £800.
Today I have just phoned up to pay my account and have been told that my account is due to be closed when the balance is paid off.
Aarrrggghhh! I'm just so confused - I keep getting a different story each time.
Can they do all this - reduce my credit limit, say they are closing the account without giving me prior notice in writing? I said to the lady on the phone they couldn't do this but she was very rude and said that as a credit provider they could stop giving me credit whenever they wanted and they didn't have to notify me in writing.
Anyone out there know what I should do? Thanks in advance
Let them close your account. The best was of looking at it is that Next have very kindly saved you from having a potential debt of £800. As soon as my cards are paid off I will close the accounts so i dont run up any more debt.
My balance is only £150 though...which is why i'm bothered 'cos I thought it was helping me try and repair my credit file - ie show that I have an account I can manage...£150 balance vs £800 potential.
I'm much more careful with money...just got into a bit of a sticky situation that spiralled out of control (started by bank charges!!! grrr!)
I had this problem with Next - my limit has gone between £4K down to £800 and up again , this has happened about six times in the last year despite having a 100% record with them for five years! I was told by a lady at Next that they have implemented a new system which checks peoples credit files every three - six months and will reduce limits on accounts or even close , as in your case . I can understand your frustration and if you want to know what Next have on you , maybe send a subject access request , although this will cost you £10.
Well I hope they resolve for you , mind you the first time my limit was reduced I called up to change my address and they put me on hold - never said they were doing a credit check and then she come back on and said my limit had been dropped ! I was so embarrassed , the new limit was under my balance to which I asked if I were going to be charged or penalised for , and she said no. A credit card I had (closed and paid in full!) dropped my limit , never told me twice and sent a letter confirming this two weeks later! Yes they can do what they want . Like you and many people here I used Next as it has been a good way of building a good credit history again if run correct. But I think this year anyone with a less than 'good' credit report will find that limits are dropped , interest increased or accounts closed altogether.
Yeah...just got off the phone to Next - apparently there is nothing I can do, they are closing the account! Eek! Can't believe that though - it's been run perfectly well! Oh well!
Please Help - Next closing my account!
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