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    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
    • Even on their map on their website, these parking rules encompass the whole pleasure park - there is no dedicated area for permits and another for free parking as stated. royal leisure park praking area map.pdf
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Installing a gas meter, how much?


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I live in a maisonette which has a gas supply (my neighbours upstairs have gas) but I have no meter. How much should it cost to get a meter put in if you already have a supply and do they put a supply into the house or is that extra and all you get is ther meter in the white box outside on the wall?

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If you have a gas supply, you must have a meter somewhere, who is your supplier? have you been receiving bills?

Lula

 

Lula v Abbey - Settled

Lula v Abbey (2) - Settled

Lula v Abbey (3) - Stayed

 

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My building has a supply but I do not as I have no meter my neighbours meter is outside in a white box. A few years back transco put new piping in the street and moved all the meters outside into the white boxes. I didn't use gas at the time so I never got a meter put in but now would like a gas cooker so obviously need gas. All I want to know is will I have to pay or do the suppliers provide one free to new customers.

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From Uswitch:

The cost of a gas connection depends on how much work is involved. National Grid, who do most connections for individual homes, have standard charges for the easiest connections, and will quote for labour and materials etc for the larger ones. Usually, the distance between your home and an existing gas main makes the biggest difference to price.

 

 

National Grid's 'standard charges' cover new connections to individual premises which are no more than 23 meters away from the nearest main, and which will use a 'normal' amount of gas for a house (less then 73200kWh per year).

 

http://www.nationalgrid.com/NR/rdonlyres/04892941-FAEA-46EA-89AD-3D192F1FCBD5/5788/GASCONNECTIONGUIDE.pdf

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http://www.nationalgrid.com/NR/rdonl...CTIONGUIDE.pdf

 

If you click on the link you will see it's for gas

 

I have just been looking into this tonight.....it is so difficult to get information on this. I have gas in the street, but they have to supply a pipe into your home and you have to pay for this. I am not sure of the cost and would appreciate any advice on how much this costs. It says if you want a meter outside, they will provide this but if you want an "in-built" one , you have to pay for it and give a list of suppliers. I am not sure what an in-built on is - is this inside the property? The have an application form on the website National Grid plc – Group Home Page and then they give you a quote and you have to phone for any help. Unfortunately, they are only open 9am-5pm. Does anyone have any idea how much approximately? Michael - I cannot open the link you have supplied. Thanks for any help anyone can give...

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Thanks for the help but for the umpteenth time I have a gas supply I just need a meter installing, I guess I will just have to phone up for a quote!

 

Therefore, G&M, you will still need to get a pipe put into your house. Hope my info helps.

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Hi green and mean you will need to fill out an application form before they come out, when they come out it is usually around 4 to 6 weeks after receiving this form and the AVERAGE costs are between £300 to £600.

They will only fit the meter and cap the outlet, the outlet into your house would be your corgi fitters work.

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Hi green and mean you will need to fill out an application form before they come out, when they come out it is usually around 4 to 6 weeks after receiving this form and the AVERAGE costs are between £300 to £600.

They will only fit the meter and cap the outlet, the outlet into your house would be your corgi fitters work.

 

......and the CORGI fitters cannot book you in until you get confirmation that you have had the meter installed....

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got one done by gritish bas in nov 07 cost 425

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

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are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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  • 3 months later...

If you dig the trench yourself, you can save nearly £150 on the cost (they backfill for free!). I had to use Transco, and pat £425 up front for the connection. I was given a date 7 weeks in advance for the work to be completed. Due to scheduling problems, Transco missed 3 hook-up dates, and I ended up being paid compensation. They ended up paying ME £25 for the gas hook-up!

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I have been quoted £17000 (seventeen THOUSAND pounds!!!!) by Fulcrum to install gas at my house.

 

I then got a quote from a local firm to just dig the trench, which was only about £1500, less than the a tenth the cost. So I have a very very poor opinion of Fulcrum as I am sceptical that connecting the pipe to the main really merits the extra £15500.

 

So saving £150 on the £17000 bill would not have me jumping for joy.

 

I'm curious - what did Transco do for the £425? Did they dig the road up (or tunnel under it) to get to the gas main? How far were you from the gas main - was it less than ten meters please?

Edited by infinityplusone
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60m is quite a distance, especially if there is nobody to share the cost of the installation. Not that it makes you feel any better, but Fulcrum are licenced to cut into roads and pavements to complete the work, which other contractors are not. That said, there's quite a fair bit of technology involved if the gas main is high pressure, a whole range of step-down devices need to be installed (and paid for) before the low-pressure feed can be provided for domestic purposes. So you might be doing them an injstice by looking only at the trench and shortest distance pipe cost.

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I had a friend who had a silmilar distance to travel and they wanted 12 grand then (5 years ago) trenching wont be required as they would use a mole to lay the pipe so couple of digs most, the cost is shocking but not unexpected, who else can connect into the main? no one thats why its as much. Even IF the main was CI and high pressure these costs are way beyond what it should be in my opinion.

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The nearest gas main is I expect just an ordinary street gas main. I've been investigating gwetting a gas supply - apparantly there are lots of people who can do it, although it requires a lot of investigation to find them, and I expect Fulcrum are just replying on peoples inertia and the belief that there is no competition.

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After some desk-research I found out that there are many companies who can provide a gas supply, not just one.

 

I have written a summary of what I found here (using the same user name):

 

How to get a gas supply to your house - MoneySavingExpert.com Forums

 

Fulcrum (wholely owned by National Grid) are probably trading on peoples lack of knowledge of alternatives to quote rip-off prices. Even the man I spoke to on the phone at Fulcrum said, after I was shocked by the price he quoted, "Yes, its extortionate".

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  • 2 years later...

Surfer01. Can't PM you as am a newboy. "Consumer Action Group. Reclaim the Right", only if you post enough messages first!!!!! Can you PM me please? Transco are bringing gas in, but I need a meter install in Bristol, if you can help.

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