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Take our £300 extra on our holiday as a "day" flight supplement then send us a letter to say that BAA have had to re-arrange their flight departures so our "day" flight has to change from arriving at our destination at 14:30 to 23:59 and similar times on the way back(which technically to them is still giving us a daytime flight. However we wouldn't pay £300 at the time of booking for that sort of flight.
TC are not suppling the flight times according to the original contract of sale, and varying its terms and irrevocably binding you to it. Paragraph 1(d) and (j) of Schedule 2 of the The Unfair Terms in Consumer Contracts Regulations 1999. Get your money back and start again.
Unfortunately its common with low cost airlines to fragment and supplement their fares like this, it only adds grief for passengers and the final airfare isn't low cost.
I fly a scheduled service between Gatwick to Malé and economy cabin gets full AVOD, complimentary drinks and newspapers, 3 course meals and they not penalised if they want to sit next to their partner or their bags are a few kilos overweight. Yet, passengers on Monarch and First Choice flying the same route go without and still pay hundreds of pounds more.
If this is a local flight then at £300 you've been screwed!
Thanks for your reply. The supplement for our day flights were £80pp. Our flight is to Turkey and there are 5 of us travelling. So you think I should contact them, quoting the legislation above?
£400 is a lot for being moved to a daytime flight leaving at midnight.
I'd ask for a full refund of the holiday because they have changed the terms. Ask them to refund you in full according to a fixed deadline. If they rebuke then waste no time and file the claim in the small track.
You can't ask for solicitors fees, so ask the court for your time in researching your rights and relevant legislation and charge £250 on top as Discovery of Information to compensate you for your time.
Go with a scheduled airline, those low-cost charters are an awful experience.
Can Thomas Cook do this?
as a "day" flight
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