Thread: Return of PPI from Cap 1

I opened c/card account in sept 2004 and was only aware in march 2006 that i was paying PPI monthly on any outstanding balance at a rate of 79 pence per £100. I then cancelled the ppi. At no time did i sign for this and aswell as this i was self employed. I got a copy of all my statements and totalled the ppi up and requested a refund of the money (£360.00).
They have replied by telling me that i was sold the ppi over the phone, and said they told me it was optional and that i agreed to it.They also said that they sent me the terms and conditions which is also untrue. Should i ask them to send me another copy of the agreement or just go on to the lba stage.

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Thanks for that is there a template for this and is there a charge to get the information. should i allow them a set time to respond to this aswell.

i had already sent a S.A.R. when claiming back my charges but only asked for the statements and wasnt aware at the time that you could claim the PPI fees back. Should I send a new separate one for the telephone conversations and one for section 77/78 for a copy of the credit agreement.

Surprise surprise got a letter back from cap 1 saying that i agreed to the PPI i have now sent a recorded letter asking for a copy of all transcripts and statements lets see what we get now. do they usually go to court on PPi's

I have had the latest letter back from cap1 sayig that the PPI wasnt mis sold so i am now going to fill in the forms for Ombudsman. does anyone know what happens and the approximate length of time it takes

could anyone tell me what i need to send with the forms

hello carl,

when you submit your complaint to the fos you will need to send copies of all the letters to and from Cap 1 up to date, ie your S.A.R - (Subject access request), their response and any other follow up letters. This allows the Ombudsman to look at both sides and then make a decision. It will take a while but if the FOS does not uphold your complaint you still have the option of going to Court.

hope this helps

aa

Thanks for that I will fill in the forms and send of the documents do you need to let them know that you are contacting the Ombudsman

hello carl,

I did not bother to tell them initially. My first complaint is about the failure of the bank to comply fully with my SAR. They made the going hard so I made a complaint to the ICO with copies to the fos, FSA, OFT and British Bankers Association.
My letter reclaiming PPI goes tomorrow. check out my thread...
alanalana PPI claim against RBS (looking for some help) please
and you will get the general idea posts 23, 40, 47 and 96 may be helpful to you. You can see how I have approached it.

Good luck

aa

Thanks again for your help

I tried this and went throught to the fos but was turned down as they said they had prove i had ticked a box on my internet aplication requesting infomation/cover on PPI so i lost as the FOS said i had been sold iy corectly even though i had proveided evidance that i was told on the phone by one of there customer sales team tyhat i would be refused a card unless i took out a PPI

hi lenny, i find the fos to be very long winded way of getting a result.
i am in court with cap1 in 9 days as i dispute the box thats been ticked on the application form.
have you done the SAR and requested all the details regarding PPI.
then take them to court, they might pay up.