Jump to content


  • Tweets

  • Posts

    • The Notice to Hirer does not comply with the protection of Freedoms Act 2012 Schedule  4 . This is before I ask if Europarks have sent you a copy of the PCN they sent to Arval along with a copy of the hire agreement et. if they haven't done that either you are totally in the clear and have nothing to worry about and nothing to pay. The PCN they have sent you is supposed to be paid by you according to the Act within 21 days. The chucklebuts have stated 28 days which is the time that motorists have to pay. Such a basic and simple thing . The Act came out in 2012 and still they cannot get it right which is very good news for you. Sadly there is no point in telling them- they won't accept it because they lose their chance to make any money out of you. they are hoping that by writing to you demanding money plus sending in their  unregulated debt collectors and sixth rate solicitors that you might be so frightened as to pay them money so that you can sleep at night. Don't be surprised if some of their letters are done in coloured crayons-that's the sort of  level of people you will be dealing with. Makes great bedding for the rabbits though. Euro tend not to be that litigious but while you can safely ignore the debt collectors just keep an eye out for a possible Letter of Claim. They are pretty rare but musn't be ignored. Let us know so that you can send a suitably snotty letter to them showing that you are not afraid of them and are happy to go to Court as you like winning.  
    • They did reply to my defence stating it would fail and enclosed copies of NOA, DN Term letter and account statements. All copies of T&C's that could be reconstructions and the IP address on there resolves to the town where MBNA offices are, not my location
    • Here are 7 of our top tips to help you connect with young people who have left school or otherwise disengaged.View the full article
    • My defence was standard no paperwork:   1.The Defendant contends that the particulars of claim are generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. The Defendant has had a contractual relationship with MBNA Limited in the past. The Defendant does not recognise the reference number provided by the claimant within its particulars and has sought verification from the claimant who is yet to comply with requests for further information. 3. Paragraph 2 is denied. The Defendant maintains that a default notice was never received. The Claimant is put to strict proof to that a default notice was issued by MBNA Limited and received by the Defendant. 4. Paragraph 3 is denied. The Defendant is unaware of any legal assignment or Notice of Assignment allegedly served from either the Claimant or MBNA Limited. 5. On the 02/01/2023 the Defendant requested information pertaining to this claim by way of a CCA 1974 Section 78 request. The claimant is yet to respond to this request. On the 19/05/2023 a CPR 31.14 request was sent to Kearns who is yet to respond. To date, 02/06/2023, no documentation has been received. The claimant remains in default of my section 78 request. 6. It is therefore denied with regards to the Defendant owing any monies to the Claimant, the Claimant has failed to provide any evidence of proof of assignment being sent/ agreement/ balance/ breach or termination requested by CPR 31.14, therefore the Claimant is put to strict proof to: (a) show how the Defendant entered into an agreement; and (b) show and evidence the nature of breach and service of a default notice pursuant to Section 87(1) CCA1974 (c) show how the claimant has reached the amount claimed for; and (d) show how the Claimant has the legal right, either under statute or equity to issue a claim; 7. As per Civil Procedure Rule 16.5(4), it is expected that the Claimant prove the allegation that the money is owed. 8. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of Section 136 of the Law of Property Act and Section 82A of the consumer credit Act 1974. 9. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief.
    • Monika the first four pages of the Private parking section have at least 12 of our members who have also been caught out on this scam site. That's around one quarter of all our current complaints. Usually we might expect two current complaints for the same park within 4 pages.  So you are in good company and have done well in appealing to McDonalds in an effort to resolve the matter without having  paid such a bunch of rogues. Most people blindly pay up. Met . Starbucks and McDonalds  are well aware of the situation and seem unwilling to make it easier for motorists to avoid getting caught. For instance, instead of photographing you, if they were honest and wanted you  to continue using their services again, they would have said "Excuse me but if you are going to go to Mc donalds from here, it will cost you £100." But no they kett quiet and are now pursuing you for probably a lot more than £100 now. They also know thst  they cannot charge anything over the amount stated on the car park signs. Their claims for £160 or £170 are unlawful yet so many pay that to avoid going to Court. When the truth is that Met are unlikely to take them to Court since they know they will lose. The PCNs are issued on airport land which is covered by Byelaws so only the driver can be pursued, not the keeper. But they keep writing to you as they do not know who was driving unless you gave it away when you appealed. Even if they know you were driving they should still lose in Court for several reasons. The reason we ask you to fill out our questionnaire is to help you if MET do decide to take you to Court in the end. Each member who visited the park may well have different experiences while there which can help when filling out a Witness statement [we will help you with that if it comes to it.] if you have thrown away the original PCN  and other paperwork you obviously haven't got a jerbil or a guinea pig as their paper makes great litter boxes for them.🙂 You can send an SAR to them to get all the information Met have on you to date. Though if you have been to several sites already, you may have done that by now. In the meantime, you will be being bombarded by illiterate debt collectors and sixth rate solicitors all threatening you with ever increasing amounts as well as being hung drawn and quartered. Their letters can all be safely ignored. On the odd chance that you may get a Letter of Claim from them just come back to us and we will get you to send a snotty letter back to them so that they know you are not happy, don't care a fig for their threats and will see them off in Court if they finally have the guts to carry on. If you do have the original PCN could you please post it up, carefully removing your name. address and car registration number but including dates and times. If not just click on the SAR to take you to the form to send to Met.
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
  • Recommended Topics

One Bill Telecom company mis-selling services


style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 4511 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Hello,newbie here so i hope i'm doing this right ! Just before christmas was contacted by ONEBILL who used the FSB which we are a member of ,to get our attention i suppose, who were providing buisnesses with cheaper bills than BT.We look at the website etc and went for a deal of £14.99 +vat a month , direct debit,3 year contract,which we did over the telephone. Checked the direct debit a few days ago and found they had been taking nearly £24 per month ! rang up customer services who said this was for extra services - call back ,caller display etc These costs weren,t mentioned at any stage and i repeatedly checked with the salesperson ,£14.99 will be the total cost ! yes, we're cheaper than BT he says ! turns out that i will be worse off with One bill than BT .Is this a case of mis selling and can i do anything about the 3 year contract ? The webpage shows no mention of extra cost anywhere either.sorry to ramble but i feel really cheesed off any help appreciated thanks in advance

Link to post
Share on other sites

Yes, have terms and conditions ,i,m just reading the part about price promise , where it states that if they do not beat the price offer then i have 7 days from the date of ther response to terminate the agreement, so that could be a course of action i could take, its just so annoying that they convince you to sign up to these deals then con you out of more money all the time.googled the company and it seems they,ve had alot of complaints about this as well to oftel. thanks.:)

Link to post
Share on other sites

  • 9 months later...

I moved to OneBill Telecom a few months ago and in fairness I have found that they are fantastic. I felt trying to sort things out with BT was like banging my head against the wall, but I get straight through to a human at One Bill that understands me and sorts out what I need instead of passing me about.

 

My bill with One Bill has dropped to about half the price of what it was costing me with BT and I do not use the phone any less. Yes I do have to pay for the extra features that I have on my line like call minder but I had to pay BT this in any case.

 

I now pay nearly £60 less for my line rental every year and I get my calls for a fraction of what BT used to charge me.

 

All in all it has saved me a fortune and I think I get a better service now.

:)

Link to post
Share on other sites

  • 4 months later...

I have been looking into this company due to them pestering me with tele sales calls to join them and found that the company is a total con on other sites like this there are tons of complants (check the scream) and ofcom who have had over a TRHOUSAND!! complants logged with them over this company.Also i have found out a friend was with them and is in the process of taking them to court my advice avoid like the plauge!!:x

Link to post
Share on other sites

wow I am shocked, am I doing something wrong on ofcom I can only find 3 things about this company, the first is saying that ofcom approves them, and the 2 are something else, but I can not find the bit with complaints.

 

The bit I am look at is ...

Ofcom website - search results: onebill telecom

 

What is the link to find complaints on ofcom about this company.

Link to post
Share on other sites

wow you so sound like a one bill employee!! you would't happened to be one of the madgwick women are you!! if you go on google type in "onebill telecom" then go to the person who made comment on the scream.com you'll see a link to complants.Fact is onebill telecom is a very very poor company with many more unhappy then happy customers because if people we're happy with onebill then why when you google them do you only see bad comments.and as for there sales office in kent that spends it's time pestering people with offers of dodgy gas and electric when there spouse to be part of onebill telecom whats that all about! are they a telecoms or a gas supplier cos from what i can see there totally rubbish at both and full of scams!!:x

Link to post
Share on other sites

  • 2 years later...
Hello,newbie here so i hope i'm doing this right ! Just before christmas was contacted by ONEBILL who used the FSB which we are a member of ,to get our attention i suppose, who were providing buisnesses with cheaper bills than BT.We look at the website etc and went for a deal of £14.99 +vat a month , direct debit,3 year contract,which we did over the telephone. Checked the direct debit a few days ago and found they had been taking nearly £24 per month ! rang up customer services who said this was for extra services - call back ,caller display etc These costs weren,t mentioned at any stage and i repeatedly checked with the salesperson ,£14.99 will be the total cost ! yes, we're cheaper than BT he says ! turns out that i will be worse off with One bill than BT .Is this a case of mis selling and can i do anything about the 3 year contract ? The webpage shows no mention of extra cost anywhere either.sorry to ramble but i feel really cheesed off any help appreciated thanks in advance

 

Have you been able to cancel the contract, is the 3 year contract binding?

Link to post
Share on other sites

If it was, the post was more than 3 years ago is it's irrelevant now :p

 

As this is your 1st post, I can assume you're having similar problems. Start your own thread Click Here and you'll get good advice. There has been a court case recently where the judge stated 3 year terms were unfair, so that may be worth looking at.

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

to

923 Finchley Road London NW11 7PE

 

 

Click here if you fancy an email address that shows you mean business! (only £6 and that will really help CAG)

 

If you can't donate, please use the Internet Search boxes on the CAG pages - these will generate a small but regular income for the site

 

Please also consider using the

C.A.G. Toolbar

Link to post
Share on other sites

  • 4 months later...

DECEMBER 2011

A week or so ago decided to transfer one of my landlines to orange as they offered a very competitive deal for landline and unlimited internet access. Agreed on the deal told by orange that they would deal with the cancellation of the line deal I had had with onebilltelecom for over 3 years. Very shocked to receive an email from onebilltelecom with a bill for £238.80 as their disconnection charge as I hadn't given them 42 days notice. Phoned them up and found that not only do they require 42 days notice it must be prior to the anniversary of the contract date!!!! That means that I now have to wait until OCT 2012 before I am finally rid of this 'contract'. I only wish I hadn't listened to their telesales person in the first place. I thought I was buying into a scheme promoted by the FSB!

The news only gets worse the charge of £238.80 is for each line you have with them. I checked on their small print it doesn't appear that there is much I can do about it. I've asked for a copy of their recorded conversations with me (during the sales pitch and the agreeing of the services) that they were keen at the time to notify me they were doing.

Link to post
Share on other sites

I have the same problem - placed an order with BT and then received an invoice £238.80 for cancellation of contract with Onebill - I hadn't realised I was on a rolling contract after the initial 3yr period I signed up for. This practice of automatic renewal of contracts has been banned as of Dec 2011 search Ofcom's web site for more info.. So another year with Onebill for me then!! :mad2:

Link to post
Share on other sites

Hi Hounsfield, Sorry to hear you are tied in for another year also. One thing I have noticed, looking on my bills I see that for each of my lines I have been charged an additional £1.45 + vat for a service I have not even asked for or agreed to ..... 'Business Assurance', this has been going on for quite a while but did not pick up on it until this last few days whilst scrutinising the bill closer. Possibly that could be a breach of contract on their side? Still haven't received the transcipts or copies of the telephone conversations they told me they were recording !!!!

Link to post
Share on other sites

Any material changes to your detriment you can ask for the contract to be ended.

 

If you are home or business under 10 employees, follow their complaints code

Customer complaints procedure

 

Complaints about sales and marketing are dealt with under the procedures set out in our Code of Practice for Complaint Handling which sets out how you may complain, and this includes complaints about ONEBILL TELECOM’s sales and marketing. It specifies what to do next if you believe the complaint has not been dealt with satisfactorily.

You should first direct your complaint to ONEBILL TELECOM. If we cannot resolve the complaint to your satisfaction, you may contact Otelo – PO Box 730, Warrington, Cheshire, WA4 6WU. Tel: 0330 440 1614 email: [email protected] Website: www.os-communications.org. You can also ask for advice from your local Trading Standards Department or Citizens Advice Bureau.

Status of this code

 

Compliance with this code does not guarantee that it complies with any other legal requirement.

Non-compliance with this code does not affect the validity of any contract between the company and the consumer, unless the law states otherwise.

Useful addresses

 

Otelo – PO Box 730, Warrington, Cheshire, WA4 6WU. Tel: 0330 440 1614 email:[email protected] Website: www.os-communications.org

If you wish to find details of your nearest Citizens Advice Bureau or Trading Standards department you can search on the following websites

Citizens Advice – http://www.citizensadvice.org.uk

 

keep us updated.

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

to

923 Finchley Road London NW11 7PE

 

 

Click here if you fancy an email address that shows you mean business! (only £6 and that will really help CAG)

 

If you can't donate, please use the Internet Search boxes on the CAG pages - these will generate a small but regular income for the site

 

Please also consider using the

C.A.G. Toolbar

Link to post
Share on other sites

Hi verycross, That charge is exactly what stirred me into reviewing my telcoms provider; there is no mention of it on the original contract. Checking back on invoices I've been charged that amount since March this year - in Jan it was 0.95 - I haven't looked back any further. I think you may be correct - breach of contract! It's certainly an unauthorised charge and should be reimbursed!

 

As I write this response I realise I've been in this situation before with Onebill over a charge made for an engineer call out and replacement of faulty ADSL box £180?? I was advised as it was over six months before I queried the charge they wouldn't do anything about it - I stopped the DD & they did eventually credit the amount.

Link to post
Share on other sites

Thanks for the comments (Locutus and Hounsfield). Certainly seems that they are taking more than what was originally agreed. Shall take it up with them and trading standards, as soon as I get a spare few minutes. Thanks for the update and the contact details.

Still not in receipt of their conversation transcipts or recordings of the verbal contract!!!!

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...