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    • Should this to be take into court with him or should he send something in earlier?
    • This is the other sign  parking sign 1a.pdf
    • 4 means that they need to name and then tell the people who will be affected that there has been an application made, what the application relates to (specificially "whether it relates to the exercise of the court’s jurisdiction in relation to P’s property and affairs, or P’s personal welfare, or to both) and what this application contains (i.e what order they want made as a result of it) 5 just means that teh court think it is important that the relevant people are notified 7 means that the court need more information to make the application, hence they have then made the order of paragraph 1 which requires the applicant to do more - this means the court can't make a decision with the current information, and need more, hence paragraph one of the order is for the applicant to do more. paragraph 3 of the order gives you the ability to have it set aside, although if it was made in january you are very late. Were you notiifed of the application or not?    
    • These are the photos of the signs. At the entrance there is a 7h free sign. On some bays there is a permit sign.  Also their official website is misleading as it implies all parking is free.  I can't be certain of the exact parking bay I was in that day, and there was no PCN ticket on my car and no other evidence was provided.  parking sign 2.pdf
    • Hi, In my last post I mentioned I had received an email from SS who were asking me to hand over the keys to my mother’s flat so they could pass them to the Law firm who have been appointed court of protection to access, secure and insure my mother’s property.  Feeling this, all quickly getting out of my hands I emailed ss requesting proof of this. I HAVEN’T HEARD BACK FROM SS.  Yesterday, I received an email (with attached court of protection order) from the Law Firm confirming this was correct (please see below a copy of this).  After reading the court of protection order I do have some concerns about it:   (a)   I only found out yesterday, the Law firm had been appointed by the court back in January.  Up until now, I have not received any notification regarding this.  (b)   Section 2   - States I am estranged from my mother.  This is NOT CORRECT    The only reason I stepped back from my mother was to protect myself from the guy (groomer) who had befriended her & was very aggressive towards me & because of my mother’s dementia she had become aggressive also.  I constantly tried to warned SS about this guy's manipulative behaviour towards my mother and his increasing aggressiveness towards me (as mentioned in previous posts).  Each time I was ignored.  Instead, SS encouraged his involvement with my mother – including him in her care plans and mental health assessments.   I was literally pushed out because I feared him and my mother’s increasing aggression towards me. Up until I stepped back, I had always looked after my mother and since her admission to the care home, I visit regularly.   .(c)    Sections -  4, 5 and 7  I am struggling to understand these as I don’t have a legal background.  I was wondering if there is anyone who might be able to explain what they mean.  It’s been a horrendous situation where I had to walk away from my mother at her most vulnerable because of; ss (not helping), scammer and groomer. I have no legal background, nor experience in highly manipulative people or an understanding of how the SS system operates, finding myself isolated, scared and powerless to the point I haven’t collected my personal belongings and items for my mother’s room in the care home.  Sadly, the court has only had heard one version of this story SS’s, and based their decision on that. My mother’s situation and the experience I have gone through could happen to anyone who has a vulnerable parent.    If anyone any thoughts on this much appreciated.  Thank you. ______________________________________________________  (Below is the Court of Protection Order)  COURT OF PROTECTION                                                                                                                                                                                   No xxx  MENTAL CAPACITY ACT 2005 In the matter of Name xxx ORDER Made by  Depty District Judge At xxx Made on xxx Issued on 18 January 2024  WHEREAS  1.     xxx Solicitors, Address xxx  ("Applicant”) has applied for an order under the Mental Capacity Act 2005.  2.     The Court notes (my mother) is said to be estranged from all her three children and only one, (me) has been notified.  3.     (Me) was previously appointed as Atorney for Property and Affairs for (my mother).  The Exhibity NAJ at (date) refers to (me) and all replacement Attorneys are now officially standing down.  4.     Pursuant to Rule 9.10 of the Court of Protection Rules 2017 and Practice Direction 9B the Applicant 2must seek to identify at least three persons who are likely to have an interest in being notified that an application has been issues.”  The children of (my mother), and any other appointed attorneys are likely to have an interest in the application, because of the nature of relationship to (my mother).  5.     The Court considers that the notification requirements are an important safeguard for the person in respect of whom an order is sought.  6.     The Court notes that it is said that the local authority no longer has access to (my mother’s) Property.  7.     Further information is required for the Court to determine the application.  IT IS ORDERED THAT  Within 28 days of the issue date this order, the Applicant shall file a form COP24 witness statement confirming that the other children of (my mother) and any replacement attorneys have been notified of the application and shall confirm their name, address, and date upon which those persons were notified.  If the Applicant wishes the Court to dispense with any further notification, they should file a COP9 and COP24 explaining, what steps (if any) have been taken to attempt notification and why notification should be dispensed with.   Pending the determination of the application to appoint a deputy for (my mother), the Applicant is authorised to take such steps as are proportionate and necessary to access, secure and insure the house and property of (my mother).   This order was made without a hearing and without notice.  Any person affected by this order may apply within 21 days of the date on which the order was served to have the order set aside or varied pursuant to Rule 13.4 of the Court of Protection Rules 2017 (“the Rules”).  Such application must be made on Form COP9 and in accordance with Part 10 Rules.              
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One Bill Telecom company mis-selling services


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Hello,newbie here so i hope i'm doing this right ! Just before christmas was contacted by ONEBILL who used the FSB which we are a member of ,to get our attention i suppose, who were providing buisnesses with cheaper bills than BT.We look at the website etc and went for a deal of £14.99 +vat a month , direct debit,3 year contract,which we did over the telephone. Checked the direct debit a few days ago and found they had been taking nearly £24 per month ! rang up customer services who said this was for extra services - call back ,caller display etc These costs weren,t mentioned at any stage and i repeatedly checked with the salesperson ,£14.99 will be the total cost ! yes, we're cheaper than BT he says ! turns out that i will be worse off with One bill than BT .Is this a case of mis selling and can i do anything about the 3 year contract ? The webpage shows no mention of extra cost anywhere either.sorry to ramble but i feel really cheesed off any help appreciated thanks in advance

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Yes, have terms and conditions ,i,m just reading the part about price promise , where it states that if they do not beat the price offer then i have 7 days from the date of ther response to terminate the agreement, so that could be a course of action i could take, its just so annoying that they convince you to sign up to these deals then con you out of more money all the time.googled the company and it seems they,ve had alot of complaints about this as well to oftel. thanks.:)

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  • 9 months later...

I moved to OneBill Telecom a few months ago and in fairness I have found that they are fantastic. I felt trying to sort things out with BT was like banging my head against the wall, but I get straight through to a human at One Bill that understands me and sorts out what I need instead of passing me about.

 

My bill with One Bill has dropped to about half the price of what it was costing me with BT and I do not use the phone any less. Yes I do have to pay for the extra features that I have on my line like call minder but I had to pay BT this in any case.

 

I now pay nearly £60 less for my line rental every year and I get my calls for a fraction of what BT used to charge me.

 

All in all it has saved me a fortune and I think I get a better service now.

:)

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  • 4 months later...

I have been looking into this company due to them pestering me with tele sales calls to join them and found that the company is a total con on other sites like this there are tons of complants (check the scream) and ofcom who have had over a TRHOUSAND!! complants logged with them over this company.Also i have found out a friend was with them and is in the process of taking them to court my advice avoid like the plauge!!:x

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wow I am shocked, am I doing something wrong on ofcom I can only find 3 things about this company, the first is saying that ofcom approves them, and the 2 are something else, but I can not find the bit with complaints.

 

The bit I am look at is ...

Ofcom website - search results: onebill telecom

 

What is the link to find complaints on ofcom about this company.

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wow you so sound like a one bill employee!! you would't happened to be one of the madgwick women are you!! if you go on google type in "onebill telecom" then go to the person who made comment on the scream.com you'll see a link to complants.Fact is onebill telecom is a very very poor company with many more unhappy then happy customers because if people we're happy with onebill then why when you google them do you only see bad comments.and as for there sales office in kent that spends it's time pestering people with offers of dodgy gas and electric when there spouse to be part of onebill telecom whats that all about! are they a telecoms or a gas supplier cos from what i can see there totally rubbish at both and full of scams!!:x

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  • 2 years later...
Hello,newbie here so i hope i'm doing this right ! Just before christmas was contacted by ONEBILL who used the FSB which we are a member of ,to get our attention i suppose, who were providing buisnesses with cheaper bills than BT.We look at the website etc and went for a deal of £14.99 +vat a month , direct debit,3 year contract,which we did over the telephone. Checked the direct debit a few days ago and found they had been taking nearly £24 per month ! rang up customer services who said this was for extra services - call back ,caller display etc These costs weren,t mentioned at any stage and i repeatedly checked with the salesperson ,£14.99 will be the total cost ! yes, we're cheaper than BT he says ! turns out that i will be worse off with One bill than BT .Is this a case of mis selling and can i do anything about the 3 year contract ? The webpage shows no mention of extra cost anywhere either.sorry to ramble but i feel really cheesed off any help appreciated thanks in advance

 

Have you been able to cancel the contract, is the 3 year contract binding?

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If it was, the post was more than 3 years ago is it's irrelevant now :p

 

As this is your 1st post, I can assume you're having similar problems. Start your own thread Click Here and you'll get good advice. There has been a court case recently where the judge stated 3 year terms were unfair, so that may be worth looking at.

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

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  • 4 months later...

DECEMBER 2011

A week or so ago decided to transfer one of my landlines to orange as they offered a very competitive deal for landline and unlimited internet access. Agreed on the deal told by orange that they would deal with the cancellation of the line deal I had had with onebilltelecom for over 3 years. Very shocked to receive an email from onebilltelecom with a bill for £238.80 as their disconnection charge as I hadn't given them 42 days notice. Phoned them up and found that not only do they require 42 days notice it must be prior to the anniversary of the contract date!!!! That means that I now have to wait until OCT 2012 before I am finally rid of this 'contract'. I only wish I hadn't listened to their telesales person in the first place. I thought I was buying into a scheme promoted by the FSB!

The news only gets worse the charge of £238.80 is for each line you have with them. I checked on their small print it doesn't appear that there is much I can do about it. I've asked for a copy of their recorded conversations with me (during the sales pitch and the agreeing of the services) that they were keen at the time to notify me they were doing.

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I have the same problem - placed an order with BT and then received an invoice £238.80 for cancellation of contract with Onebill - I hadn't realised I was on a rolling contract after the initial 3yr period I signed up for. This practice of automatic renewal of contracts has been banned as of Dec 2011 search Ofcom's web site for more info.. So another year with Onebill for me then!! :mad2:

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Hi Hounsfield, Sorry to hear you are tied in for another year also. One thing I have noticed, looking on my bills I see that for each of my lines I have been charged an additional £1.45 + vat for a service I have not even asked for or agreed to ..... 'Business Assurance', this has been going on for quite a while but did not pick up on it until this last few days whilst scrutinising the bill closer. Possibly that could be a breach of contract on their side? Still haven't received the transcipts or copies of the telephone conversations they told me they were recording !!!!

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Any material changes to your detriment you can ask for the contract to be ended.

 

If you are home or business under 10 employees, follow their complaints code

Customer complaints procedure

 

Complaints about sales and marketing are dealt with under the procedures set out in our Code of Practice for Complaint Handling which sets out how you may complain, and this includes complaints about ONEBILL TELECOM’s sales and marketing. It specifies what to do next if you believe the complaint has not been dealt with satisfactorily.

You should first direct your complaint to ONEBILL TELECOM. If we cannot resolve the complaint to your satisfaction, you may contact Otelo – PO Box 730, Warrington, Cheshire, WA4 6WU. Tel: 0330 440 1614 email: [email protected] Website: www.os-communications.org. You can also ask for advice from your local Trading Standards Department or Citizens Advice Bureau.

Status of this code

 

Compliance with this code does not guarantee that it complies with any other legal requirement.

Non-compliance with this code does not affect the validity of any contract between the company and the consumer, unless the law states otherwise.

Useful addresses

 

Otelo – PO Box 730, Warrington, Cheshire, WA4 6WU. Tel: 0330 440 1614 email:[email protected] Website: www.os-communications.org

If you wish to find details of your nearest Citizens Advice Bureau or Trading Standards department you can search on the following websites

Citizens Advice – http://www.citizensadvice.org.uk

 

keep us updated.

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

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Hi verycross, That charge is exactly what stirred me into reviewing my telcoms provider; there is no mention of it on the original contract. Checking back on invoices I've been charged that amount since March this year - in Jan it was 0.95 - I haven't looked back any further. I think you may be correct - breach of contract! It's certainly an unauthorised charge and should be reimbursed!

 

As I write this response I realise I've been in this situation before with Onebill over a charge made for an engineer call out and replacement of faulty ADSL box £180?? I was advised as it was over six months before I queried the charge they wouldn't do anything about it - I stopped the DD & they did eventually credit the amount.

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Thanks for the comments (Locutus and Hounsfield). Certainly seems that they are taking more than what was originally agreed. Shall take it up with them and trading standards, as soon as I get a spare few minutes. Thanks for the update and the contact details.

Still not in receipt of their conversation transcipts or recordings of the verbal contract!!!!

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