Patricia Pearl - Small Claims Procedure - A Practical Guide


An excellent guide for the layperson in how to use the County Court - a must if you are intending to start a claim.

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  1. #1
    Basic Account Holder splendidcat Novitiate

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    Default One Bill Telecom company mis-selling services

    Hello,newbie here so i hope i'm doing this right ! Just before christmas was contacted by ONEBILL who used the FSB which we are a member of ,to get our attention i suppose, who were providing buisnesses with cheaper bills than BT.We look at the website etc and went for a deal of £14.99 +vat a month , direct debiticon,3 year contract,which we did over the telephone. Checked the direct debit a few days ago and found they had been taking nearly £24 per month ! rang up customer services who said this was for extra services - call back ,caller display etc These costs weren,t mentioned at any stage and i repeatedly checked with the salesperson ,£14.99 will be the total cost ! yes, we're cheaper than BT he says ! turns out that i will be worse off with One bill than BT .Is this a case of mis selling and can i do anything about the 3 year contract ? The webpage shows no mention of extra cost anywhere either.sorry to ramble but i feel really cheesed off any help appreciated thanks in advance

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  2. #2
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    Default Re: One Bill Telecom company mis-selling services

    Hi

    Were you sent any T&C's or are there any on the website?

    All help is merely my opinion only - please seek legal advice if you need to as I am only qualified in SEN law.
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  3. #3
    Basic Account Holder splendidcat Novitiate

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    Default Re: One Bill Telecom company mis-selling services

    Yes, have terms and conditions ,i,m just reading the part about price promise , where it states that if they do not beat the price offer then i have 7 days from the date of ther response to terminate the agreement, so that could be a course of action i could take, its just so annoying that they convince you to sign up to these deals then con you out of more money all the time.googled the company and it seems they,ve had alot of complaints about this as well to oftel. thanks.


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    Basic Account Holder alf2000 Novitiate

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    Default Re: One Bill Telecom company mis-selling services

    I moved to OneBill Telecom a few months ago and in fairness I have found that they are fantastic. I felt trying to sort things out with BT was like banging my head against the wall, but I get straight through to a human at One Bill that understands me and sorts out what I need instead of passing me about.

    My bill with One Bill has dropped to about half the price of what it was costing me with BT and I do not use the phone any less. Yes I do have to pay for the extra features that I have on my line like call minder but I had to pay BT this in any case.

    I now pay nearly £60 less for my line rental every year and I get my calls for a fraction of what BT used to charge me.

    All in all it has saved me a fortune and I think I get a better service now.



  5. #5
    Basic Account Holder the claw Novitiate

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    Default Re: One Bill Telecom company mis-selling services

    I have been looking into this company due to them pestering me with tele sales calls to join them and found that the company is a total con on other sites like this there are tons of complants (check the scream) and ofcom who have had over a TRHOUSAND!! complants logged with them over this company.Also i have found out a friend was with them and is in the process of taking them to court my advice avoid like the plauge!!


  6. #6
    Basic Account Holder alf2000 Novitiate

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    Default Re: One Bill Telecom company mis-selling services

    wow I am shocked, am I doing something wrong on ofcom I can only find 3 things about this company, the first is saying that ofcom approves them, and the 2 are something else, but I can not find the bit with complaints.

    The bit I am look at is ...
    Ofcom website - search results: onebill telecom

    What is the link to find complaints on ofcom about this company.


  7. #7
    Basic Account Holder the claw Novitiate

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    Angry Re: One Bill Telecom company mis-selling services

    wow you so sound like a one bill employee!! you would't happened to be one of the madgwick women are you!! if you go on google type in "onebill telecom" then go to the person who made comment on the scream.com you'll see a link to complants.Fact is onebill telecom is a very very poor company with many more unhappy then happy customers because if people we're happy with onebill then why when you google them do you only see bad comments.and as for there sales office in kent that spends it's time pestering people with offers of dodgy gas and electric when there spouse to be part of onebill telecom whats that all about! are they a telecoms or a gas supplier cos from what i can see there totally rubbish at both and full of [problem]s!!


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    Basic Account Holder jimbarlow Novitiate

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    Default Re: One Bill Telecom company mis-selling services

    Quote Originally Posted by splendidcat View Post
    Hello,newbie here so i hope i'm doing this right ! Just before christmas was contacted by ONEBILL who used the FSB which we are a member of ,to get our attention i suppose, who were providing buisnesses with cheaper bills than BT.We look at the website etc and went for a deal of £14.99 +vat a month , direct debiticon,3 year contract,which we did over the telephone. Checked the direct debit a few days ago and found they had been taking nearly £24 per month ! rang up customer services who said this was for extra services - call back ,caller display etc These costs weren,t mentioned at any stage and i repeatedly checked with the salesperson ,£14.99 will be the total cost ! yes, we're cheaper than BT he says ! turns out that i will be worse off with One bill than BT .Is this a case of mis selling and can i do anything about the 3 year contract ? The webpage shows no mention of extra cost anywhere either.sorry to ramble but i feel really cheesed off any help appreciated thanks in advance
    Have you been able to cancel the contract, is the 3 year contract binding?


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    Default Re: One Bill Telecom company mis-selling services

    If it was, the post was more than 3 years ago is it's irrelevant now

    As this is your 1st post, I can assume you're having similar problems. Start your own thread Click Here and you'll get good advice. There has been a court case recently where the judge stated 3 year terms were unfair, so that may be worth looking at.

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    Basic Account Holder verycross Novitiate

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    Default Re: One Bill Telecom company mis-selling services

    DECEMBER 2011
    A week or so ago decided to transfer one of my landlines to orangeicon as they offered a very competitive deal for landline and unlimited internet access. Agreed on the deal told by orangeicon that they would deal with the cancellation of the line deal I had had with onebilltelecom for over 3 years. Very shocked to receive an email from onebilltelecom with a bill for £238.80 as their disconnection charge as I hadn't given them 42 days notice. Phoned them up and found that not only do they require 42 days notice it must be prior to the anniversary of the contract date!!!! That means that I now have to wait until OCT 2012 before I am finally rid of this 'contract'. I only wish I hadn't listened to their telesales person in the first place. I thought I was buying into a scheme promoted by the FSB!
    The news only gets worse the charge of £238.80 is for each line you have with them. I checked on their small print it doesn't appear that there is much I can do about it. I've asked for a copy of their recorded conversations with me (during the sales pitch and the agreeing of the services) that they were keen at the time to notify me they were doing.


  11. #11
    Basic Account Holder Hounsfield Novitiate

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    Default Re: One Bill Telecom company mis-selling services

    I have the same problem - placed an order with BT and then received an invoice £238.80 for cancellation of contract with Onebill - I hadn't realised I was on a rolling contract after the initial 3yr period I signed up for. This practice of automatic renewal of contracts has been banned as of Dec 2011 search Ofcom's web site for more info.. So another year with Onebill for me then!!


  12. #12
    Basic Account Holder verycross Novitiate

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    Default Re: One Bill Telecom company mis-selling services

    Hi Hounsfield, Sorry to hear you are tied in for another year also. One thing I have noticed, looking on my bills I see that for each of my lines I have been charged an additional £1.45 + vat for a service I have not even asked for or agreed to ..... 'Business Assurance', this has been going on for quite a while but did not pick up on it until this last few days whilst scrutinising the bill closer. Possibly that could be a breach of contract on their side? Still haven't received the transcipts or copies of the telephone conversations they told me they were recording !!!!


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    Default Re: One Bill Telecom company mis-selling services

    Any material changes to your detriment you can ask for the contract to be ended.

    If you are home or business under 10 employees, follow their complaints code
    Customer complaints procedure

    Complaints about sales and marketing are dealt with under the procedures set out in our Code of Practice for Complaint Handling which sets out how you may complain, and this includes complaints about ONEBILL TELECOM’s sales and marketing. It specifies what to do next if you believe the complaint has not been dealt with satisfactorily.
    You should first direct your complaint to ONEBILL TELECOM. If we cannot resolve the complaint to your satisfaction, you may contact Otelo – PO Box 730, Warrington, Cheshire, WA4 6WU. Tel: 0330 440 1614 email: enquiries@os-communications.org Website: www.os-communications.org. You can also ask for advice from your local Trading Standards Department or Citizens Advice Bureau.
    Status of this code

    Compliance with this code does not guarantee that it complies with any other legal requirement.
    Non-compliance with this code does not affect the validity of any contract between the company and the consumer, unless the law states otherwise.
    Useful addresses

    Otelo – PO Box 730, Warrington, Cheshire, WA4 6WU. Tel: 0330 440 1614 email:enquiries@os-communications.org Website: www.os-communications.org
    If you wish to find details of your nearest Citizens Advice Bureau or Trading Standards department you can search on the following websites
    Citizens Advice – http://www.citizensadvice.org.uk
    keep us updated.

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  14. #14
    Basic Account Holder Hounsfield Novitiate

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    Default Re: One Bill Telecom company mis-selling services

    Hi verycross, That charge is exactly what stirred me into reviewing my telcoms provider; there is no mention of it on the original contract. Checking back on invoices I've been charged that amount since March this year - in Jan it was 0.95 - I haven't looked back any further. I think you may be correct - breach of contract! It's certainly an unauthorised charge and should be reimbursed!

    As I write this response I realise I've been in this situation before with Onebill over a charge made for an engineer call out and replacement of faulty ADSL box £180?? I was advised as it was over six months before I queried the charge they wouldn't do anything about it - I stopped the DDicon & they did eventually credit the amount.


  15. #15
    Basic Account Holder verycross Novitiate

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    Default Re: One Bill Telecom company mis-selling services

    Thanks for the comments (Locutus and Hounsfield). Certainly seems that they are taking more than what was originally agreed. Shall take it up with them and trading standards, as soon as I get a spare few minutes. Thanks for the update and the contact details.
    Still not in receipt of their conversation transcipts or recordings of the verbal contract!!!!



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