maitenance charge

**elliesnan** · 31st January 2008 02:52

l won over 5k from nat west in 2005 and moved my account to RBS icon

. Has anyone else had new tlc's? the unauthorised overdraft icon

fee is now called a "maitenance fee" it's still £28.00 though! forgot a payment of £21 got charged £38.00 and now am being charged this maitenance charge of £28.00. Has anyone got these charges waived by RBS as l was thinking or ringing my branch and asking for it back or are they all just waiting for the result of the test case? Your thoughts would be much appreciated.

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louis wu · 31st January 2008 10:47

I think it's safe to say that whatever they call it, it's still a charge, and £28 is excessive to say the least.

I suppose the first thing to do would be to phone them, I have generally found that they will refund a charge if you haven't had one for a while, and it's only a quick call so nothing to lose.

If it fails, then your back to square one, and you need to decide what action you want to ake. For 1 charge, it may be worth just waiting and seing what happens for a couple of months and then deciding.

louis

**nosnewois** · 31st January 2008 13:30

They used to revoke charges but i think they might have a different policy since the test case came about.

In the past i have had charges revoked after a quick phonecall but now when i call up they are very very adamant that i should suffer the charge.

I dont know if this has to do with me claiming £430 back last year or not.

I would still give them a call though. Its always worth a try.

**elliesnan** · 1st February 2008 21:31

the guy l spoke to put a " concern" note on my account and someone was supposed to ring me back. so l will ring again on monday

vortex · 1st February 2008 21:45

That is what they call a complaint. They and Natwest icon

are part of the same banking group which is Royal Bank of Scotland icon

Group PLC.

**elliesnan** · 1st February 2008 23:20

l've propably got a big red flag by my name!!

**elliesnan** · 7th February 2008 03:40

l have made 2 phone calls icon

to my branch both times someone was gonna ring me back but no one has bothered so it would seem their answer is just to ignore me!!

**peterlucas** · 22nd February 2008 04:28

the unauthorised overdraft icon

fee is now called a "maitenance fee"

In the words of Abraham Lincoln, “how many tails does a dog have if you call its tail a leg? Four. Calling its tail a leg does not make it a leg.”

**elliesnan** · 23rd February 2008 07:14

after being contacted by customer care then speaking to customer relations l will need to ask for the £66 in writing and no doubt it will go on the pile with all the others whilst they wait for the result of the test case

**elliesnan** · 28th February 2008 10:34

letter done and ready to send

**elliesnan** · 10th March 2008 06:23

received a reply from RBS icon

. my complaint has been registered and will be dealt with after the outcome of the court case.

**elliesnan** · 8th July 2009 07:51

Hi all update on the thread. Collections department starting hassling us about the overdraft icon

. Have written to them stating that it is in dispute, but they are ignoring the letter. Now threatening to default us! Any suggestions please

**elliesnan** · 13th September 2009 04:24

had to open another bank account as they froze our RBS icon

account forcing me to ring their collections department and making a payment off the overdraft icon

on the other account! was then told in no uncertain terms to go elsewhere! have now received a letter from their in house DCA icon

Triton demanding the money. This account is in dispute icon

as we are all waiting for the final outcome of the test case. l keep telling them it is in dispute but no one seems to be listening!Anyone got any advise as to what l should put in a letter to Triton pls? It is really getting on my nerves now lol

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