Patricia Pearl - Small Claims Procedure - A Practical Guide


An excellent guide for the layperson in how to use the County Court - a must if you are intending to start a claim.

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  1. #1
    Basic Account Holder benjy48 Novitiate

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    Default Club La Costa - sound or con?

    Hi,

    For the past 18 months I have had phone callsicon from Club la Costa telling me I have won a holidayicon.

    I gave them my mobile number, not my house number(phew!).

    They tell me that I will receive a 25 M&S voucher and two tickets to a theatre production of my choice.

    All i have to do is turn up at the presentation.

    I was initially sold on this because I haven't had a holiday for an age,
    but I got curious today about their claims and searched the web for any info on them.

    Well as far back as 2003 there was a Guardian investigation
    and two undercover reporters went to the presentation.

    Well after reading their account I am disappointed but glad that I haven't been able to go to the presentations.

    For all of you that have been contacted by this group, think first and read report.

    Here is the link to that guardian report;
    Lying in the sun or just lying in Lakeside? | Travel | The Guardian

    Cheers!

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  2. #2
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    Default Re: Club La Costa - sound or con?

    CLC are well known for extremely high pressure selling.

    Whilst the resorts are good, anybody attending a presentation in order to qualify for a 'free' holidayicon
    must understand that you will be put under a lot of pressure to sign up to
    what in many cases seem to be reasonable terms.

    You will be sold on the concept of opulence, sand and palm trees
    and even the strongest willed find it hard to resist the idea of 'owning' a piece of a property abroad.

    If you absolutely can't resist, then never ever take money, cards or cheque book
    and be prepared for a long, drawn out selling exercise.

    Do a lot of research before deciding anything.

    Some owners swear by it, some are desperate to try and get some money back.

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  3. #3
    Basic Account Holder Meldrew2 Novitiate

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    Default Re: Club La Costa - sound or con?

    CLC do indeed operate high pressure selling - but they are more honest than most companies in their field. That's why they are still around in 2008 - we first visited one of their resorts in 1987....

    A 21 year track record in the Timeshare industry is probably pretty rare - and trading under the same name all that time surely means they are more concerned about their reputation than many others.

    For instance, you will get the gift they promise for attending the presentation... we attended at St Helens a couple of years ago, we were promised a TV/DVD, after the presentation they said "we have none left",

    I thought "here we go" but they gave us Argos vouchers to the same value - it turns out that they had cleaned all the TV/DVD's out of the Argos stores for 20 miles around - so it was cheaper to give us vouchers than to send the TV/DVDs on to us!

    (We bought a week in 1987 - gave up around 1995 due to increasing maintenance costs and our week clashing with school (daughter turned 5 that year) - but we enjoyed the years we had - and for 900, including the flightsicon, car hire and maintenance for the first year, it wasn't too bad a deal.)

    British Shoe Corporation - won BT - won West Lancs Council - lost 02 - won British Airways - still fighting :o STOP PRESS - RSPCA - daughter won with letters I wrote
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  4. #4
    Basic Account Holder JeremiahUK Novitiate

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    Default Re: Club La Costa - sound or con?

    Saying that Club la Costa is more honest than other timeshares may be correct... but it's a little like saying that the shark that just bit off your leg was nicer than that Great White that cruised passed earlier. ClC will LIE to you during your presentation. They will blatantly misrepresent the truth as they did to us. They told us they weren't a timeshare (because we'd never have signed up if they were). They specifically stated "we own and manage all the resorts to ensure a high level of quality for members". On our very first holidayicon as members, it was obvious how much of a lie this was. They told us "Even if you end up hating it, we're so confident of our product that we'll resell it in a few months for you." This is a LIE. At best, they'll put you in touch with a resale agent who may or may not be able to sell it (and will charge you a huge amount to do so). And they specifically (in really small font) put into the contract "We are not bound by anything we told you in the presentations and meetings, only what's in this contract and the members guide". Note that they won't even let you see the members guide until AFTER you sign up. So no... it's not a [problem]... but it's so close to borderline as makes no difference. Go on the 'prelude' holiday... it's definitely worth it (especially the Spanish resorts). But don't signicon anything, because you'll be screwed if you do.


  5. #5
    Basic Account Holder Folkiedave Novitiate

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    Default Re: Club La Costa - sound or con?

    Some interesting threads here:

    View topic - Club La Costa - holiday Watchdog Forums

    Take a look at the account of the sales meeting by KinL 08 Feb 2009 01:13 am


  6. #6
    Basic Account Holder mustang67 Novitiate

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    Default Re: Club La Costa - sound or con?

    Do not go for it,you could be in debt for the rest of your life there is no such thing as a free lunch although with CCL it is a free breakfast!!!! .
    There was a court case last year where former members were awarded costs of over 11000 pounds for Misrepresentation .The action is still continuing.
    See; Timeshare Consumers Association


  7. #7
    Basic Account Holder pepper_mclean Novitiate

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    Default Re: Club La Costa - sound or con?

    Please help!

    I have Club La Costa points for 8 years. Each year I pay my maintenance fees. This year the bill came through in Euros, because at the AGM it was decided. My paperwork stated the value in pounds and pence can they do this?!?!?! Thanks so much in advance.


  8. #8
    Basic Account Holder mustang67 Novitiate

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    Default Re: Club La Costa - sound or con?

    Hi there ,as a former CLC member,I stopped paying the ever increasing maintenance fees in order to escape from them ,and they did cancel my membership after two years unpaid. Am in the next stage now of trying to get some money back from them.Getting back to your question, I would check the exchange rate Euros-pound and see how much they are probably overcharging you,with the value of the Euro falling lately, it is probably not a good deal.Check your paperwork, but because it was passed at the AGM they might have covered their backs. Good luck, you will need it against these Costa robbers


  9. #9
    Basic Account Holder pepper_mclean Novitiate

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    Default Re: Club La Costa - sound or con?

    Thank you Mustang67 interestingly that was my next question. I have paid the first six months of this years maintenance fees and the paperwork says that I have to give 6 weeks notice to end my membership, if I notify them this week of my intention to leave (giving them 6 weeks notice) they have told me I still have to pay the remainder of the year. Can they do this? Is this legal? Are the agreements in anyway lawful or forms of agreement. The agreement does not state one way or the other whether the full year has to be paid if membership is ended.


  10. #10
    Basic Account Holder mustang67 Novitiate

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    Default Re: Club La Costa - sound or con?

    Hi there,In my dealings with CLA concerning maintenance fees I stopped paying them because I just could not afford it anymore.They are one of the main causes of my current financial situation---- broke!!! Anyway I did not pay them for a couple of years. Then 12 months ago they sent me a registered letter of impending cancellation saying that my membership would be cancelled in accordance with the Club Constitution. I still did not pay anything and have not heard from them since. I presume my membership has been cancelled because I cannot access the web site , so I must have been zapped!!! Getting back to your question, I am not sure of the legal situation over any of the agreements.But if you go to the Timeshare Consumers Association website or www.timeshare,org.uk (same site)you will find plenty of advice and you can ring them up and speak to someone who knows the ropes.I know when I was still a member that if you had not paid your fees, they would not accept a booking for that year,then you could not get what you wanted anyway,and have to settle for some were remote if you were lucky.
    It can be a difficult decision for some people to make,by either cancelling their membership,or just not paying CLA anything,you have to consider how much you paid for your points at time of joining and if you are like me, you are still paying on finance for them. But at the time I have saved a couple of thousand by not paying them at least. At present I am in dispute with the loan company over non payments to them. It is over two years since they have received any money and I have sent them a letter stating "Gross Misrepresentation" over the selling of the product (CLA points)And that is where I am at the moment waiting!!


  11. #11
    Basic Account Holder mustang67 Novitiate

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    Default Re: Club La Costa - sound or con?

    Back again!!
    If you see any of those adverts in the paper saying they will buy your points or timeshare of you, tread with caution.Some of them want an upfront fee etc. You could end up in a bigger mess financially.I went to one but because I still had finance outstanding on the loan they did not want to know and if they did buy them off you , they were basically another holidayicon company and you were tied into them.

    The "Gross Misrepresentation" I was refering to before is the missellingicon of the whole CLA idea. That is you do not get what you were promised at the time of sale, apart from the free breakfast!!!. ie My family could only go in school holidays end of August, but trying to get were you wanted to go was impossible,was always sent to RCI ,and then you have to pay them extra fees etc and still finish up in the Costa Del Sol!!!

    Anyway good luck and get in touch with the Timeshare Consumers Association.
    Cheers!!!


  12. #12
    Basic Account Holder Nighthawk-2 Novitiate

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    Red face Re: Club La Costa - Maintenance Fees

    Can anyone give me advice. I notice that there are a few posts here that say they have stopped paying their maintenance fees to CLC and eventually their membership has been cancelled. Did you get threatened with legal action and taken to debt collectorsicon? Did it affect your credit rating?

    My husband and i are no longer together and have decided to cut our losses and cancel our membership. We wrote to CLC at the end of last year but they told us we have to pay up for 2009. To date we haven't done this and we are now being told that legal action will be taken against us if we dont. I notice in the Members area of the website that they have a notice re non payment of maintanance fees so i suspect that with the economic crisis there are quite a few members not paying. Surely they can't afford to take everyone to court!!

    Any advice welcome. Thanx


  13. #13
    Basic Account Holder mustang67 Novitiate

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    Default Re: Club La Costa - sound or con?

    Hi there, they cancelled my membership 12 months ago, after I had not paid fees for two years. All they did was send a letter asking for payment and if none was received membership would be cancelled, in accordance with the Club Constitution which it was thank god!!!. Have not heard of them since. Still fighting GE money (who provided the loan) have not paid them for a couple of years. So you could call their bluff and see what happens.


  14. #14
    Basic Account Holder mustang67 Novitiate

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    Default Re: Club La Costa - sound or con?

    If you go on the website of the Timeshare Consumers Association you might find more advice there.

    www.timeshare.org.uk

    There is a phone number on there and you can speak to someone who knows the ropes.

    Did you enjoy the breakfast!!!!


  15. #15
    Basic Account Holder brucebb Novitiate

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    Default Re: Club La Costa - sound or con?

    We are in the same boat with CLC at the Paradise Club Teneriffe.
    We simply cannot afford the management fees so asked CLC, by email, in December for information on how to surrender membership.
    We did not receive any response except an automated emial thanking us for our message and they would get in touch with us shortly.
    Now, in April we have received a letter threatening debt recovery if we do not pay.
    On emailing them back we have received the same automated email and as yet still no information.
    We simply do not know how to surrender our weeks timeshare!
    requests for the constitution have gone unanswered.
    We do not know what to do next.


  16. #16
    Basic Account Holder mustang67 Novitiate

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    Default Re: Club La Costa - sound or con?

    Hi there, I think the only way out of CLC is to stop paying them,we have a product that is unsellable.Like I have said in earlier posts, I did not receive any threats about debt recovery, just that my membership would be cancelled, which it was. That just leaves you with the problem of what you have paid for membership and any outstanding balance that you may have. In my case that is 20 grand. At least I am 'saving' a thousand a year by losing my membership!!!! I am on the points system, so am not sure about actual timeshare like you have.The only advice I can give is to get in touch with Timeshare Consumers Association as mentioned in my other posts. www.timeshare.org.uk

    Good Luck keep us informed.


  17. #17
    Basic Account Holder nosh56 Novitiate

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    Default Re: Club La Costa - sound or con?

    hi i'm thinking of talking to G E Money have you really stopped paying your loan for club la costa points ?? Have you not had any repercussions Club la costa dont want to help after they blatently misrepresent the truth they are happy to stash your money and wait for the next vulnerable victim to come along .


  18. #18
    Basic Account Holder nosh56 Novitiate

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    Default Re: Club La Costa - sound or con?

    Quote Originally Posted by brucebb View Post
    We are in the same boat with CLC at the Paradise Club Teneriffe.
    We simply cannot afford the management fees so asked CLC, by email, in December for information on how to surrender membership.
    We did not receive any response except an automated emial thanking us for our message and they would get in touch with us shortly.
    Now, in April we have received a letter threatening debt recovery if we do not pay.
    On emailing them back we have received the same automated email and as yet still no information.
    We simply do not know how to surrender our weeks timeshare!
    requests for the constitution have gone unanswered.
    We do not know what to do next.
    hi there , i just wonder how many people are out there all in the same position as us ! club la costa has cost us 10 s of thousands of pounds that amounts to one yes one very expensive holidayicon. we get no reply from them when we contact them and now we too are barred from the site with no explanation what so ever. how do they keep getting away with it


  19. #19
    Basic Account Holder mustang67 Novitiate

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    Default Re: Club La Costa - sound or con?

    Hi there, glad to see that I not the only one with CLC problems, must be a lot more out there.
    At the end of the day we have been sold a lemon (and there are plenty of them in Spain!!!)
    Yep I have stopped paying them, the main reason apart from unemployment was when CLC cancelled my membership. This was because I did not pay maintenance fees to them.
    Its not much use talking to GE as they do not want to know.
    After the first few missed payments they will bombard you with phone callsicon, then the letters start coming and because it is a joint account you get one each!!!!!. So be prepared for a lot of mail. Must have received a small forest by now!!!
    Its several months since last call,but they keep sending arrears letters, but not really demanding any payments, they have not got nasty yet.
    The only way I know at the moment to try and get some money back, is to have both GE and CLC for "Gross Misrepresentation" . Thats the missellingicon of the product, which we all know is true.
    Thats the stage I am at now, they both deny any wrong doing.
    Last October there was a succesful appeal in court of a couple being awarded 15000 against a DCAicon over CLC membership (GE had sold the debt to them). So there could be light at the end of the tunnel.
    Watch this space


  20. #20
    Basic Account Holder ajs444 Novitiate

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    Default Re: Club La Costa - sound or con?

    Same boat as you brucebb, fees are far too dear this year, with really no improvement to our apartment.
    I signed original agreement through Paradise Club who were bought out by CLC, no new terms and conditions were issued nor signed so I think they might have a legal problem.
    Reading the minutes from AGM I see the following on page 4:-

    The Chairman said that members would have to default on their Management Charges in the first instance to get rid of the week. In the default process there are members who cannot pay and members who will not pay. Any debt is worked through until a debtor is identified as a "will not pay" for whatever reason. As the Club survives because every week is sold and contributes to the Management Charge, the burden of any week not contributing a management charge over a long period of time would be passed on to the remaining members. It is therefore essential to pass on those default weeks to someone else who will pay the management charges and, as it is not the Club's responsibility to sell the weeks of members who do not wish to remain in the Club, those weeks are passed to CLC for the amount of the outstanding debt plus any charges. CLC then pay the future management charges for those weeks.

    My understanding was that if you do not pay fees the apartment is repossessed, that was under Paradise conditions.

    Don\'t let the B**tards grind you down
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