Thread: Here we go again

Just logged into my account at A+L to find a note stating they are going to charge me £70 in charges on the 5th Feb, my friend says that its against the law for debts to self accumalate so they cant do this, i really dont need more hassle with them, i dont remember being informed of there policy change and its really stressing me out, only get £170 a week for 4 of us dont need to loose almost half my income in charges, most of its cos of the way there damn online banking system runs as it is.

Hi Jess,

Contact A&L immediately, there may be a chance of resolving this as a 'goodwill gesture' if you're lucky. If not Jess, you'll have to send them a prelim and go through the reclaiming process. But first and foremost, try to resolve this as a goodwill gesture first........... your bank manager certainly can refund at least one charge, which might go some way to reducing the amount of penalty charges coming out next month.

Best of luck hun, hope you get a good result x