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Help! Thomas Cook Booking Confirmation details wrong
Hello,
First Time Poster!
I booked online through Thomascook.com on 20/01/08. My booking was for a package holiday for 2 people to Majorca, staying at the Bouganvilla, at a cost of 488 pounds and departing from Manchester on 13/05/08 and returning on 20/05/08. When I received my booking confirmation via email, I noticed that the departure date was incorrect (now on 6/05/08) and the price had jumped up to 526 pounds.
I contacted Thomas Cook's customer service team on Monday morning 21/01/08 and informed them of the error. I was told that a 'technical journey' would need to be carried out and someone would contact me later in the day to tell what had gone wrong. I received no phone call and had to phone again later in the evening. I was told again about this technical journey but the adviser said he didn't know how long it would take because he hadn't done one before and I should try having patience!
I telephoned again on Tuesday evening and was told by another adviser that the technical journey will take up to 48 hours and so, as it had been requested early Monday morning, somebody will contact me on Wednesday 23/01/08 with a resolution. Again, I received no phone call so had to phone myself last night when I was told by another adviser that the technical journey can take up to 7 days. I was assured that the matter will be dealt with by Monday 28/01/08 at the very latest.
After receiving conflicting information all the way through this issue, I sought to get written confirmation of the matter being resolved by 28/01/08 via email. The email I got back from Thomas Cook said they could not now guarantee a response by Monday as promised.
I am worried that Thomas Cook are trying to drag out this matter in the hope that they will be able to try and charge the full amount for the holiday if I pass a certain cancellation date.
Even if I cancel now, they say I will lose my 50 pound deposit. I know what holiday I booked as I went through the details with my travel companion, step by step, during the online booking.
Re: Help! Thomas Cook Booking Confirmation details wrong
I had a similar experience recently.
I sent a letter headed,
7 Day notice of intended legal proceedings.
I explained that i did not request, nor accept, the details that they had supplied.
Also the fault was entirely their mistake, and i therefore would not accept any financial losses of any kind.
I had a result within days.
Good luck.
.
I Wish you everything you wish yourself.
.
NatWest Claimed £1,639. Accepted £1,344.
Natwest Paid me again as GOGW £1,656. Yes they can have it back if they say please.
Barclays 1 Claimed £1,260. Won by default. Paid in full
Barclays 2 Claimed £2,378. Won by default. Paid in full
Birmingham Midshires. Claimed £2,122. Accepted £2,075.
Re: Help! Thomas Cook Booking Confirmation details wrong
It wasnt with Thomascook but the principle is the same.
I sent it to the online travel agent who took my booking.
.
I Wish you everything you wish yourself.
.
NatWest Claimed £1,639. Accepted £1,344.
Natwest Paid me again as GOGW £1,656. Yes they can have it back if they say please.
Barclays 1 Claimed £1,260. Won by default. Paid in full
Barclays 2 Claimed £2,378. Won by default. Paid in full
Birmingham Midshires. Claimed £2,122. Accepted £2,075.
If you follow the link to contact us, you can send them an email with your threat.
Be polite but firm. Dont take no for an answer. If you bought a red car, and it arrived blue, would you keep it?.
Keep copies of all correspondence.
.
I Wish you everything you wish yourself.
.
NatWest Claimed £1,639. Accepted £1,344.
Natwest Paid me again as GOGW £1,656. Yes they can have it back if they say please.
Barclays 1 Claimed £1,260. Won by default. Paid in full
Barclays 2 Claimed £2,378. Won by default. Paid in full
Birmingham Midshires. Claimed £2,122. Accepted £2,075.
Help! Thomas Cook Booking Confirmation details wrong
for 2 people to Majorca, staying at the Bouganvilla, at a cost of 488 pounds and departing from Manchester on 13/05/08 and returning on 20/05/08. When I received my booking confirmation via email, I noticed that the departure date was incorrect (now on 6/05/08) and the price had jumped up to 526 pounds.
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