Thread: Critical Illness Cover

I was sold Critical Illness Cover by HSBC on my mortgage. the cover being that if i became critically ill/perminantly disabled my mortgage would be paid off. I assume that this would come under the same roof as PPI and have began a claim for its refund as i was not fully informed about this policy and was led to believe that it was essential in taking out my mortgage.

I have sent the first letter and will let you know what happens.

Also with a different company i had one of those (pay up front) ppi's and have made a successful illness claim on it but it is obviously more expensive than it needs to be can i claim this back as i was led to beleive no insurance no loan ?

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Originally Posted by rdm2006

Also with a different company i had one of those (pay up front) PPI's and have made a successful illness claim on it but it is obviously more expensive than it needs to be can i claim this back as i was led to beleive no insurance no loan ?

Hi rdm,

Sorry that you haven't had an answer to the above yet. PPI definitely isn't my area of expertise but hopefully somebody will be able to answer the above for you.

Best of luck with the claim

Sorry i have not replied sooner

Re critical illness cover, I have 2 policies one taken out in 1995 the other in 2002. (knew nothing about the 1995 one untill i disputed the 2002 one) However they were both completely needless as my employer at that time provided free insurance (either by direct employment or via pension scheme not sure which) cover of £55,000 upon my death when my mortgage was only about £35 - 45,000 so it was more than sufficient to cover my mortgage plus my surviving partner (she who must be obeyed) would receive at least half of my pension (more in the first few years if i remember correctly)

Had a letter saying they will deal with it in about 4 weeks poss 8 weeks. I will let you know what happens.

With regards to the standard PPI i have already claimed for a period of sickness so i will just cancel that one.

Rang the bank today to ask what is happening, they say still dealing and that they have 4 more weeks to reply as i did not email them until the 31st Jan. I advised them that i had sent an email to a person on the 17th Jan and that it was not my fault that he chose to ignore it. They say that doesn't matter as they got it on 31st that is when it goes from.

So i rang fos and they are going to write to them on my behalf to say that complaint was made on 17th Jan not 31st and that they have only 2 more weeks to deal .

That depends on your viewpoint. Personally i would say it is still a form of PPI i.e. it covers you for illness. unlike normal PPI it does not pay regular monthly amounts or pay you for unemployment (does this make it even less beneficial?). I Know that my employers policy is different, however, since this would have "paid off" my mortgage (and then some) how can they justify (amongst the other reasons for mis-selling) that it was in my best interest.
The reason "this will pay off your mortgage and leave your wife and children secure and mortgage free" just does not cut it, as my other pay out would have done that and still left money to spare. Looking back, As i had a 1year old child at that time it would have been more "in my best interest" to start a college fund with that money and had they advised this i would not be complaining today.

I just believe that this was not the best they could have done for me but it was the best they could do for their profit margins.

Edit: just read that back and thought it may sound a little offensive - it is not meant to be .

Originally Posted by zander

You should have received a "reasons why" letter from the bank which is documented evidence of the advice process.

No Didnt have anything like that as far as i know and if i changed jobs it would become "usefull " from the date of the change (providing my new employers didnt have a similar "employee benefit") but would not alter the fact that way back in 1995 when i was "pushed into having it" it was not in my best interest.

To be honest i do not think that its bad press is unjustified. People have been duped into buying this without checking if it is really needed and if watchdog, this site and other sites like it, are anything to go by then they just turn people down when they try to make a claim on it, but that is another debate which i will not get into here.

Received a letter today and big surprise
Their view in black and what i will be sending to the Ombudsman in blue

Further to my letter dated XXX 2008, I have now completed my investigation into the issues you raised.

To begin with may I say how sorry I am that you have felt it necessary to complain about your mortgage Protection Plans with Critical Illness Cover. In addition, please accept my apologies for the delay in providing this response.

There is no mortgage Protection Plan (MPP) with Critical Illness Cover (CIC). I have recently discovered that the MPP is a stand-alone policy and the two CIC’s are separate items. There is no dispute over the MPP. Any attempt to say that these were one policy is an attempt to deceive you into believing that it was necessary. I did not discover that the 1995 policy even existed until I rang to obtain the number for the 2002 policy.

Your concerns as I understand them are that:

•You were not given correct information when the policies were sold to you as the sales person stated or implied that taking out the policies would assist your mortgage application.

•The salesperson was very pushy in selling you the policies so you felt you could not say no.

•The salesperson stated or implied that taking out the policies was essential.

•The salesperson did not give you full information on what the policies would or would not cover.

•At the time the policies were sold you had life cover of £55,000 provided by your employer which would have more than covered your mortgage therefore you believe that the policies were neither required nor were they sold in your best interest.

Having taken the opportunity to review the records we hold in relation to this matter, I regret that I am unable to support your complaint and therefore cannot agree to the refund of premiums that you requested.

Our records show that in xxx 2002 you met with Ms X, Financial Planning Manager, to discuss your financial planning requirements. To enable Ms X to identify and prioritise your financial needs a Confidential Questionnaire was completed. This document confirmed that you needed to protect the equity release loan that you were arranging at that time against your death or diagnosis with a Critical Illness.

Why Have I not received a copy of this Questionnaire? If this document confirms that I needed cover, why do they later say that my Ex Employers cover could have been an option? If it could have been an option then surely it would have been in my best interest to use this and use the money paid into the CIC to start a college fund for my one year old child.


On the basis of your financial need, Ms X recommended that you take up a Mortgage Protection Plan with Critical Illness Cover with a term of 18 years and a sum assured of £X,XXX to match your equity release loan.

This is not one policy, it is three policies. Ms X did not recommend this; she said that we needed it as per the questionnaire.


A Mortgage Protection Plan with Critical Illness Cover is designed to pay a lump sum, the sum assured, should you die or become diagnosed with a specified critical illness during the term. The level of cover chosen reduces over a fixed period of time and is suited to cover borrowing where the outstanding balance also reduces over the designated term. The amount payable is equivalent to the balance outstanding on a capital repayment loan with an assumed interest rate of 10% being applied. At the end of the term or following a valid claim the policy will cease with no value.

This describes the CIC and describes nothing of the MPP, which only proves the banks deception.

In 1995 and 2002 when your policies commenced, it was our standard procedure to provide you with a Product Brochure and Key Features Document which provided a full explanation of how the products worked, including what they would and would not cover.

These would have been received at the same time as receiving all other information regarding to the mortgage and we would have been overwhelmed with literature.

I regret to say that I have not been able to find any evidence to suggest that on either occasion you were told that taking out the policies would assist your mortgage application or that taking out the policies was essential. At the time that your first policy was taken out, it was HSBC's usual practice to make it a condition of any secured lending that a suitable life policy with an approved insurer had be taken out for at least the amount of the lending. The policy did not however have to be arranged through HSBC and the addition of Critical Illness Cover was completely optional.

This is a contradiction in terms, they say that we were not forced to take out such a policy and then say that it was HSBC’s practice to make it a condition that a policy existed. Why was it needed? I already had sufficient cover and HSBC had a First Charge on the property to protect their interests in it.

At the time that your second policy was arranged it was no longer HSBC's usual practice to add such a condition to mortgage lending. I have enclosed a copy of the Equity Release Loan Agreement relating to the second policy which confirms that the only security asked for by HSBC was a first charge on your property and the only special terms were that the loan was subject to acceptable searches and enquiries and also the receipt of a satisfactory valuation report.

This agreement is not a transcript of the interview and does not cover what was or was not said during the interview and confirms what was signed for and not anything that was said to lead us into signing it.


You mentioned that the Financial Planning Managers you met with were very pushy in selling you the policies. Our Financial Planning Managers are trained to be sensitive to the needs of our clients and I regret that on this occasion you were dissatisfied with the manner in which the recommendations were made to you.

FPM’s may be trained this way, however, they are driven by commission and targets which, is not mentioned here. What were her targets and commission levels?

In addition, after your applications were processed you were sent cancellation notices that confirmed your right to cancel the investment policies within the period notified. You then had time in which to raise any queries you may have had with the products or to change your mind and not proceed with them.

Again, we would have been deluged with information and too much for any layman to digest fully.

You also said that you had £55,000 in life cover provided by your employer, Ex-Employer, at the time these policies were arranged, which would have easily covered your mortgage. Whilst using this benefit to protect your mortgage could have been an option, HSBC would not normally recommend this, as there was no guarantee that you would have had the benefit available to you if you had died at any time during the mortgage term. You did confirm that you left employment with Ex-Employer in 2004, well before either loan was due to be repaid.

They state that this cover could have been an option but they would not normally recommend this. If it is sufficient to be an option then it would have been in my best interest to use it as such. Yes I left XXX in 2004 but what relevance did that have in 1995 and 2002, are they saying that in 1995 and 2002 they could foresee that I would leave XXX in 2004? How could they base my current needs in 1995 and 2002 on something that happened years later in 2004? How do they know that my next employer will not have a similar policy?

I realise that you may be disappointed with my decision but I hope that this letter has been helpful in explaining the reasons for it and that I have been able to respond to your concerns satisfactorily. However, if you have any further information that you feel is relevant then please forward it for my consideration.

They have not satisfied my request in showing how their actions were in my best interest. How does the above prove what was said or not said in the interview? I have been negligently misrepresented to and under the 1967 Misrepresentation Act the onus is on them to prove otherwise

thanks remorse (and dont worry i wont shoot you) at the moment my main point of concern (regardless of other reasons) is that they say that my life cover with ex-employer could have been used but did not tell me this at the time - so how can i make an "informed decision" when they withhold some of the information? Also they say that the purchase would not assist my application and in the same paragraph say that it was a condition that a life policy existed. (were not saying that you have to have it but it is a condition that you do - double dutch).

And the critical illness cover i have pays out on death or critical illness. If that helps at all.

Originally Posted by Bernie_the_Bolt

One thing that you need to be aware of is that for tax reasons your employers death in service cover may well be a discretionary benefit paid out of a trust. This means that the trustees could make the payments to anyone who can demonstrate a dependency on you.

This will likely mean that it was not unreasonable not to accept this cover as appropriate security.

You need to be prepared for this argument.

I had to nominate who was paid out and i chose my wife. which the bank also knew about. However, The bank have quite clearly stated in the above letter that it could have been used its just that they would not have recommended it, but by not advising me that i could have used it, they did not only take away my choice, they took away my ability to make an "informed decision". How can anyone make a decision when you do not have all the available facts. OK sometimes facts do not become available until after the event but this is not the case here, they knew it existed, they also knew that it could have been used. They chose not to tell me this, had i known i could have chose to insist that they use it but that choice was taken away from me - if you see what i mean.

Moved here as requested.

I thought I would just add my tuppence worth, althouth the OP hasn't added anything since March 08.

The MPP (mortgage Protection Policy) being referred to above, is a life plus critical illness cover (1 policy and 1 benefit payable). So you either suffer a critical illness (which are on the policy documents) you get a lump sum benefit of the amount of the sum assured (unless of course you ticked the little Family Income Benefit box whereby you would be paid a monthly/annual benefit) or you die and the same benefit applies. This of course would be to cover the balance outstanding on your mortgage in the event that one of the 2 examples occur.

This as the HSBC letter above suggest is a decreasing term policy which means the sum assured (benefit) decreasing in line with your (repayment) mortgage at an assumed interest rate. If you have an interest only mortgage then this product wouldn't be any good as your mortgage balance would always remain the same but your policy would decrease.

Some of the confusion is around the MPP (Mortgage Protection Plan), just to reiterate, this according to HSBC, has a life element and a critical illness element. It doesn't have any Payment Protection (PPI).

You mention a critical illness policy in 1995. Is this a completely different policy to the 2002 one? (i.e. does it have a different policy number?) or is the 2002 one a top up of the 1995 one for say a re-mortgage?

Having said all of the above, I think it quite reasonable for HSBC to safeguard their lending with a protection policy, however I don't think that a policy which includes critical illness was necessary, perhaps this is where you need to direct your complaint!

From what I have read this has nothing to do with PPI and would be more suited the Insurance Company thread!!

BobbyH

Hello rdm,

I was sold Critical Illness Cover by HSBC on my mortgage. the cover being that if i became critically ill/perminantly disabled my mortgage would be paid off. I assume that this would come under the same roof as PPI and have began a claim for its refund as i was not fully informed about this policy and was led to believe that it was essential in taking out my mortgage.

I have sent the first letter and will let you know what happens.

Also with a different company i had one of those (pay up front) ppi's and have made a successful illness claim on it but it is obviously more expensive than it needs to be can i claim this back as i was led to beleive no insurance no loan ?

I believe it will be unlikely you can reclaim if you have already made a claim against the policy.
If it is still in force you would be advised to cancel it and get a cheaper version online at a small percentage of the cost. You should get a refund but not the full amount and you will have to carry on paying the interest on the PPI for the full term of the loan.

Please see this information....

For claims before 2005 and the FSA ruling from which campaign
How to tell if you’ve been mis-sold PPI
Quick check: were you mis-sold? - How to tell if you’ve been mis-sold PPI

Another useful site to help you reclaim missold PPI UPDATED 16 JUN 08
Reclaim your PPI premiums - payment protection insurance | This is Money

This is a little snippet from the above link....

Can I reclaim on any PPI policy?
Your claim for compensation is dependent on when you took the insurance. PPI sales only came under the jurisdiction of the FSA on 14 January 2005. Any sales made before then are not covered by the latest rules.
However, it may still be worth complaining to your lender if you feel you have been mis-sold. If you bought before January 2005 it is likely that they will have been covered by a previous regime of rules. This means that the Financial Ombudsman Service will be able to consider these complaints. If you took PPI after January 2005, your claim is subject to the latest rules.

this from this link in the stickies................. .
links

Have a read through and have a look at other threads to gather more information.

Hope this helps get you started.

aa

Hi
I have not posted anything since March as nothing has happened so there is nothing to say.

Bobby H no offence but i disagree this is payment protection of the balance of my mortgage should i die (although it no longer exists) and yes there were two policies 1 for the main mortgage and 1 for a further advance.

and as stated before - as part of my employment contract i was covered for £55,000 had i died whilst in service as my mortgage was only £35,000 at that time then surely i had the required cover and more on top. and dont forget their letter says this could have been used they just wouldn't have recommended it. Therefore it wasn't needed and so mis-sold in my opinion

Alanalana i have never claimed as i have never been critically ill (or died thankfilly lol )