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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 160 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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fivelaws v RBS Credit Card


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Prelim dated 29/Dec claiming £970 which included CI at 16.95%

 

Offer of £177 dated 11-Jan.

 

LBA dated 12-Jan.

 

Final 'I am sorry...' letter dated 18-Jan.

 

N1 printed & ready to file on Monday morning for the full amount of £891+fees (this being lower, because I had inadvertently included a couple of charges older than 6 years and didn't fancy the complications).

A&L: Settled - £6,200

HFC: Settled - £800

Shell Visa: Settled - £250

Egg: Settled - £700

Mint: Settled - £1200

RBS: Settled - £850

 

The opionions in this post are guaranteed to conform to the laws of physics, but pretty much nothing else...

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Hi fivelaws,

 

If you only have a couple of pre-6 year charges, I'd be inclined to leave them in the claim. Pre-6 year claims tend to be problematic when they're comprised mainly/wholly of pre-6 year charges, but if you only have a couple, you should be fine.

 

Best of luck ;)

Can't find what you're looking for? Please have a look at Michael Browne's

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21-Jan. N1 Filed @ Aldershot & Farnham County Court.

 

----------

 

Monsieur Crusher. Nice new avatar. I 'spose the pinkness is a bit passe now?

 

The cause of all my financial problems was a small business I started up 7 years ago which basically drained me of money. I finally bit the bullet (3 or 4 years late) and walked away just over 12 months ago and went freelance. Things couldn't have worked out better and I'm very nearly back to "ground zero" with almost no non-mortgage debt.

 

These last 3 claims pretty much cancel what I've got left. Which is quite sweet!

 

Ironically, considering your name, my lifeline in the early days were HSBC, who were brilliant. The new work has sent me to Hong Kong a few times, so I've got a wallet full of HSBC branded banknotes (they print their own!) and I've walked past their global HQ!

 

How's yourself?

 

just noticed... your modness. Yay!

A&L: Settled - £6,200

HFC: Settled - £800

Shell Visa: Settled - £250

Egg: Settled - £700

Mint: Settled - £1200

RBS: Settled - £850

 

The opionions in this post are guaranteed to conform to the laws of physics, but pretty much nothing else...

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yay indeed :-D

 

as for HSBC... dont swear at me!

 

HSBC banknotes... you mean they actually print their OWN money... :eek:

 

(actually, they are not that bad.. well the staff anyway. My branch was brilliant, it was the "others" further up the chain... you know, those who you cant get to talk to)

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Coincraft: Uncirculated Hong Kong 5 dollars

 

I think they've recently stopped printing their own, but about 50% of the notes in Hong Kong are HSBC ones.

A&L: Settled - £6,200

HFC: Settled - £800

Shell Visa: Settled - £250

Egg: Settled - £700

Mint: Settled - £1200

RBS: Settled - £850

 

The opionions in this post are guaranteed to conform to the laws of physics, but pretty much nothing else...

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steady on hun, you'll give poor crusher a heart attack!!! ;):D

Can't find what you're looking for? Please have a look at Michael Browne's

A-Z Guide

*** PLEASE NOTE ***

I do not answer queries via PM. If you send me a PM, please include a link to your thread - any advice I am able to offer will be on your thread.

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Lol...........................

 

You can almost see the steam coming out of poor Crusher's plunger!! :D

Can't find what you're looking for? Please have a look at Michael Browne's

A-Z Guide

*** PLEASE NOTE ***

I do not answer queries via PM. If you send me a PM, please include a link to your thread - any advice I am able to offer will be on your thread.

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  • 3 weeks later...

Acknowledgement of service dated 6-Feb.

 

The CC must be busy - it's taken them more than a week to get the notice out to me.

 

Interestingly, the MINT claim has been handed to Cobbetts, whilst this one is being dealt with by 'Group Litigation' in London.

 

Why the difference when they are both RBS?

A&L: Settled - £6,200

HFC: Settled - £800

Shell Visa: Settled - £250

Egg: Settled - £700

Mint: Settled - £1200

RBS: Settled - £850

 

The opionions in this post are guaranteed to conform to the laws of physics, but pretty much nothing else...

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  • 2 weeks later...

AQ returned.

A&L: Settled - £6,200

HFC: Settled - £800

Shell Visa: Settled - £250

Egg: Settled - £700

Mint: Settled - £1200

RBS: Settled - £850

 

The opionions in this post are guaranteed to conform to the laws of physics, but pretty much nothing else...

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Nothing to see here... move along.

 

 

(Edit : Posted comment on wrong thread - sorry).

A&L: Settled - £6,200

HFC: Settled - £800

Shell Visa: Settled - £250

Egg: Settled - £700

Mint: Settled - £1200

RBS: Settled - £850

 

The opionions in this post are guaranteed to conform to the laws of physics, but pretty much nothing else...

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Offer!

 

Private courier firm delivered a letter this morning from RBS Group Litigation.

 

a) The letter had the wrong address, but fortunately they managed to work this out...

 

b) The offer was for about 2/3rds of the claim.

 

c) Cheque enclosed.

 

d) Usual restrictions.

 

 

Was tempted. Was *very* tempted... Sent a No.5 rejection letter along with the cancelled cheque.

 

Getting closer....

A&L: Settled - £6,200

HFC: Settled - £800

Shell Visa: Settled - £250

Egg: Settled - £700

Mint: Settled - £1200

RBS: Settled - £850

 

The opionions in this post are guaranteed to conform to the laws of physics, but pretty much nothing else...

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  • 2 weeks later...

*** WON ***

 

I made a counter-offer that was mutually acceptable to both parties.

 

Cheque in bank.

 

 

*waves* Goodbye RBS. It was fun whilst it lasted....

A&L: Settled - £6,200

HFC: Settled - £800

Shell Visa: Settled - £250

Egg: Settled - £700

Mint: Settled - £1200

RBS: Settled - £850

 

The opionions in this post are guaranteed to conform to the laws of physics, but pretty much nothing else...

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