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Hi, I'm posting this on behalf of my aunt who has a Studio Cards account. She's paid PPI on it until last year when she queried it and cancelled it. However, during that call they refused to refund the payments made back to her.
Her reason for cancelling is simple: she's on disability living allowance and income support and has been for years. She's told me that whenever she spoke to them about it and explained her circumstances they fobbed her off by saying it was there if she needed it!!
Am I correct in thinking we need to do a SAR first?
I would send a SAR that way you will know just how much they have taken as PPI payments then have a look at the PPI section on this forum as there is a list of the reasons for being miss sold.
I hope that helps if you get stuck just ask and somone will be here to help
My Aunt's Studio Cards account
on it until last year when she queried it and cancelled it. However, during that call they refused to refund the payments made back to her.
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