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    • Oil and gold prices have jumped, while shares have fallen.View the full article
    • Thank you for your reply, DX! I was not under the impression that paying it off would remove it from my file. My file is already trashed so it would make very little difference to any credit score. I am not certain if I can claim compensation for a damaged credit score though. Or for them reporting incorrect information for over 10 years? The original debt has been reported since 2013 as an EE debt even though they had sold it in 2014. It appears to be a breach of the Data Protection Act 1998 Section 13 and this all should have come to a head when I paid the £69 in September 2022, or so I thought. The £69 was in addition to the original outstanding balance and not sent to a DCA. Even if I had paid the full balance demanded by the DCA back in 2014 then the £69 would still have been outstanding with EE. If it turns out I have no claim then so be it. Sometimes there's not always a claim if there's blame. The CRA's will not give any reason for not removing it. They simply say it is not their information and refer me to EE. More to the point EE had my updated details since 2022 yet failed to contact me. I have been present on the electoral roll since 2012 so was traceable and I think EE have been negligent in reporting an account as in payment arrangement when in fact it had been sold to a DCA. In my mind what should have happened was the account should have been defaulted before it was closed and sold to the DCA who would then have made a new entry on my credit file with the correct details. However, a further £69 of charges were applied AFTER it was sent to the DCA and it was left open on EE systems. The account was then being reported twice. Once with EE as open with a payment arrangement for the £69 balance which has continued since 2013 and once with the DCA who reported it as defaulted in 2014 and it subsequently dropped off and was written off by the DCA, LOWELL in 2021. I am quite happy for EE to place a closed account on my credit file, marked as satisfied. However, it is clear to me that them reporting an open account with payment arrangement when the balance is £0 and the original debt has been written off is incorrect? Am I wrong?
    • OMG! I Know! .... someone here with a chance to sue Highview for breach of GDPR with a very good chance of winning, I was excited reading it especially after all the work put in by site members and thinking he could hammer them for £££'s and then, the OP disappeared half way through. Although you never know the reason so all I can say is I hope the OP is alive and well regardless. I'd relish the chance to do them for that if they breached my GDPR.
    • The streaming giant also said it added 9.3 million subscribers in the first three months of the year.View the full article
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      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
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British Gas - Pre Payment Meter


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Please can somebody help???

 

I have a pre payment meter for my Gas & Electricity (I put money on a card that goes into the meter)... I have now been told that there is a fault on my gas meter and I now owe them >£1000. icon_surprised.gif

 

They have not read my meter in more than a year and so this fault has been there since at least August 2005 when the meter was replaced.

 

As they haven't read my meter I have received no account statements either - surely they should send statements regularly? Does anybody know what is the minimum frequency for meter reading??? Do they have a duty of care to keep you informed of your account etc.?

 

They have said that I need to repay this but can't afford to pay it all in one go!

 

Any advice...

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Thanks for the advice... can they cut me off in the mean time?

Or file a CCJ for the monies??? - just spent the last year cleaning up my credit file and don't want to jeopardise this as looking to buy a house in the next 6 months or so.

 

Surely, a pre-payment means you pay before you can use and a faulty meter is their fault and not mine?

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I switched from BG to NPower a couple of years ago for both gas and leccy and received a combined bill for over 700 quid!

 

I queried this as i was prepay on meters and couldn't fathom as to why i had ran up such a debt. Without argument i got a response explaining it was there fault for not updating the meters and they wiped the debt off and compensated me £25.

 

Don't threaten them with nasty letters but do write to them and explain your situation. It worked for me.

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