Thread: Computer 3 months for repair under warranty

I have a 2 yo computer that is away for repair under a standard 3yr warranty.

The supplier of this computer has informed me that it could take upto 3 months to get replacement parts and has offered me the following.

A part exchange of the faulty computer for a new one, Ie they will give me upto £500 of a new computer that costs £1K (Which is what I paid 2 years ago for the faulty machine)

I can see it from their pont of view that my faulty computer has depriciated and it seams a fair offer as I get a new computer in a week etc, BUT I have paid for 1 year of warranty that I havent used. Though I can see the argument of its a Free 3 year warranty.


What should I do?

Try and negotiate a better deal?
Take the option of a new machine?
Be with out a computer for 3 months and ask for the warranty to be extended on that machine.
Complain about breach of contract as they can only supply 2out of the 3 years of warranty - but as it was Free it would realy be a gesture of good will.

Any advice would be good.

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Could you ask for the loan of a computer while yours is being fixed?

Being told its the motherboard and the manufacture as discontuned the the model due to shortage of parts.

Loan computer could be an option but I'm concerned if the machine fails again.