Thread: Yorkshire Bank and mis-sold PPI (help PLEASE)

Originally Posted by xdustyx

Hi, i just wondered if anyone could PLEASE advise me as i don't know what to do next? I took out a loan in 1998 with Yorkshire Bank AFTER being told that we HAD to have insurance or we couldn't have the loan. We added to the loan twice more and was told the same each time, you HAVE to have the insurance. In 2005 because we were really struggling we decided to pay off the loan by taking one out with our mortgage company instead (the interest rates were halved and we had the insurance as an option that we didn't take). I never knew that they were optional until my mortgage company asked if we wanted it. I used a template letter and sent it off in August, i now receive letters every four weeks telling me that they are looking into it and please bear with them, they need more time. The amount totals around £4000 + interest. Are they just trying to fob me off? And has anyone else had experience with the Yorkshire Bank on this matter?
Any help would be VERY greatly appreciated, we really struggled with those payments and NEVER used the insurance once. It was between £50-£60 per month and we were it paying for nearly 7 years. I still have ALL the original loan documents with the account numbers on, which i sent them a copy of.
Many many thanks in advance if anyone can help me...

Hello and welcome to the forum

If you have sent them your preliminary letter asking for repayment of the premiums and they are stalling. You need to send them a letter before action giving them another 14days and if not a favourable response, you will have to take them to court.

They will stall for time, in the hope that you will go away, but you must not. Get serious with them. They are even breaking their own complaints procedure.