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    • Doc 04-19-2024 11-01-51-merged-compressed.pdf good morning.    9 pages attached.    thank you  UCM
    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and thank you for concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
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Tachograph offences fine


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Hi,

not sure if i'm posting in the right bit here but here goes...

 

A friend of mine has just been fined nearly £2000 for tachograph offences, he received the court notification for it today - it says that the amount must be paid in 28 days:o

Can anyone tell me if this is right as he would really struggle to pay this amount in that time especially at this time of year. Is it possible for him to arrange installments?

 

Anyone :confused:

Thanks in advance,

kez.

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He must have known about this. The Vehicle and Operator Services Agency (Vosa) prosecute for tachograph offences and they will have confiscated the relevant tachographs when he was stopped.

 

At the time he would of been informed that he is being reported for X offences.

 

He would have had the right to attend the court and defend himself and I’m guessing he did not and the court found in his absence.

 

Fines for tachograph offences are heavy and £2000 is about right these days in fact he should feel lucky, many drivers has been sentenced to varying terms of imprisonment for tachograph offences.

 

He can now write to the court asking for time to pay, he should do this ASAP.

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Rather than write to the Court, I would suggest it would be better to attend. You don't need an appointment. Just go on a day that the Court is sitting, arrive at 10 o' clock and explain to the Court usher you want to be seen by the magistrates about case no XXXX. You might get in straight away or you might have to wait all day. When in, explain that the amount will cause hardship blah blah blah and ask for time to pay. The magistrates will listen and because you made the effort to turn up will consider you take the matter seriously, and should work out a weekly sum. They understand there's no point persuing somebody for money he doesn't have.

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From a different perspective, can you advise what the offence was ? Was it a case that he was "forced" by his employer to drive over the limits etc. If so then he could have a claim against his employer under H&S regulations. I'm not an expert on H&S law however I would suspect that there may be an arguement here that the employer may be liable.

 

Just a thought.

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I don't think that argument would work. I can't see that a driver's responsibilities when alone in a cab could be laid at somebody elses door. The company in this case would also have had a similar fine anyway.

Unles of course we are talking about an owner/driver here.

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The problem you have with saying the employer forced you to break the law is that the Traffic Commissioners consider that the driver is a professional and must refuse at all times to break the law.

The driver is 100% reasonable for his/her conduct on the road. When a driver is reported for tachograph offences, the employer is spoken to as well; this is because under their operators licence they are reasonable for their drivers conduct too.

If it is proven that the employer “forced " a driver to break the law then the H & S are the least of their problems, They can have their operators licence cut, suspended or removed, at the very least a heavy fine.

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That's enlightened me also. As I said, it was just a thought which funnily enough answers a questioned raised last month at work (insurance) by a colleague on behalf of a haulier.

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I would think that if the time restraints were so tight that speeding was involved or regulated breaks could not be taken, then the employer would have given him a vehicle without a taco.

Knowing you have a taco means that you cannot be forced to do something that is not allowed as everything is recorded, so the driver will have to take the full concequences.

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I would think that if the time restraints were so tight that speeding was involved or regulated breaks could not be taken, then the employer would have given him a vehicle without a taco.

 

This would work unless he had driven an hgv that comes under the tacho regs in the same week. If that’s so then even if he had driven a vehicle without a tacho, he would still need to take the regulated breaks.

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I would think that if the time restraints were so tight that speeding was involved or regulated breaks could not be taken, then the employer would have given him a vehicle without a taco.

Knowing you have a taco means that you cannot be forced to do something that is not allowed as everything is recorded, so the driver will have to take the full concequences.

But virtually all work in vehicles over 3.5 tonnes needs a tacho (few exceptions, recovery etc).

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This would work unless he had driven an hgv that comes under the tacho regs in the same week. If that’s so then even if he had driven a vehicle without a tacho, he would still need to take the regulated breaks.

 

Can you correct your post please. I believe there was a court case than confirmed that any private driving or commuting the employee did in his own car cannot count towards his driving hours. I'm not quite sure what your point was supposed to be.

 

Also he could quite legitimately drive a vintage lorry (25 years old or over)to a show at a weekend, and this also wouldn't count in his driving hours.

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If you drive a non tacho fitted vehicle as part of your job in the same week as a vehicle fitting with one you come under the tacho regs for that whole week.

 

Also there has been a case that where a driver uses a private car to drive to meet a vehicle to take over duty which is away from its normal base, then it has to count as duty time and be recorded.You are correct that commuting to work does not count unless as above.

 

My point was, that a poster said”

 

I would think that if the time restraints were so tight that speeding was involved or regulated breaks could not be taken, then the employer would have given him a vehicle without a taco."

 

Meaning as part of work so my post is 100% correct.You are mixing driving hours with duty hours.

 

Also if the person driving a show truck at the weekend gets paid to do this then it forms part of his working week and must be recorded.

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Cal,

 

The time driving in a car to take over a truck would count as duty time (in tachograph terms, as "other work") - in my opinion, driving a transit van for work one day would also count as "other work" rather than as "driving" - simply because the vehicle is out of scope (as far as the new tachograph regulations are concerned).

 

Isn't it the fortnight that matters, not the week?

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Hi Advisee,

 

If you drive an out of scope vehicle in the same week as an in scope vehicle then you must follow UK Domestic driving rules while driving the out of scope vehicle.

 

(A driver must not drive for more than 10 hours in a day. The daily driving limit applies to time spent at the wheel, actually driving. Off-road driving for the purpose of agriculture, quarrying, forestry, building work or civil engineering counts as duty rather than driving time. Daily duty limit a driver must not be on duty for more than 11 hours on any working day. A driver is exempt from the daily duty limit on any working day when he does not drive. A driver who does not drive for more than 4 hours on each day of the week is exempt from the daily duty limit. )

 

This is where the law gets complex, if you drive an out of scope vehicle in the same week as an in scope vehicle then under EC driving rules,you must record the work ( driving and other work), staying within the EC regs. So which laws do you follow? Who knows really but the intelligence officer at VOSA I spoke too advised to record all work and keep within both UK domestic and EC hours to be sure.

 

Its very complex and many drivers and employers have come foul of the law but basically, if you get paid for it then record it. There are a few exceptions i.e.: retained firemen, TA soldiers etc but people involved in these will be well aware of their exceptions.

 

This site gives some advice FTA - Information on Key Issues - Member Briefing Notes Digital tachographs and GB domestic hours' rules guide

 

This one too Page 3 rules

 

And this one DVTA Compliance: FAQs: Tachographs

 

It’s all a minefield and the Haulage industry is the most heavily regulated industry in the UK. I have been involved in the industry since before I could walk, my father owned before his death a company running 71 tractor units and 140 trailers my brother still runs it today. Although I made a career change 5 years ago I’m still very much involved with the family business and in fact own 49 % of it :)

 

Over the years I have seen the rules change over and over again and in fact one traffic area might interpret a law differently than another traffic area ( i won`t even go into other EC states ).

 

We are not really dealing with the courts (or they are not what worries us) but dealing with the traffic commissioners, these can end your business at a click of their fingers.

 

Just to make a point, you can only be fined for speeding if caught by a policeman or a camera yes? well 6 months back the family business was before the traffic commissioners because tacho records of 5 drivers showed that they regularly speeded when leaving the operating centre doing 56 MPH ( there are no motorways within 20 miles ), the traffic commissioners put a temporary licence restriction on us, reducing our licence by 10 trucks for one month.

 

The drivers had their HGV ( or LGV if you’re a young one) suspended for one month. All this without a single court case.

 

You see even if a driver was banned by court say for drink driving and after 12 months gets it back, they still have to go before the traffic commissioners and they might not give back the HGV licence at all effectively ending his/hers career.

 

Let’s not even get onto the working time directive, they can conflict and ever counteract each other.:confused:

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The drivers had their HGV ( or LGV if you’re a young one) suspended for one month. All this without a single court case.

That was a fascinating post. Your paragraph above concerns me, however.

 

Presumably it was just the HGV part of these peoples' licences that was suspended? How did they know which peoples' licence to suspend? What about people who were casual with you and had a main job elsewhere?

 

What if anyone had both bus and truck entitlement - would they have their whole licence suspended?

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Yes it was just the HGV or more correctly their vocational licence that was suspended. The traffic commissioners have the power to suspend / revoke or even refuse an application for a provisional vocational licence.

 

If they had both Truck and Bus the both would be suspended, when a person gets banned for drink driving say, then their drivers licence is suspended To hold a HGV or PSV licence you must hold a full car licence too. The HGV part is not suspended in that case but they can not drive a truck because their full car licence has been suspended by the ban.

 

When a traffic commissioner suspends a HGV licence he does not suspend (nor has the power too) a car licence, so you can still drive a car.

 

They suspended the 5 drivers who’s tacho`s had shown them speeding. Personally we do not employ casual drivers but even if we did, we would have to provide the tachos for the trucks they drove.

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Ah, so it was just the errant drivers, rather than all your drivers? I misread your previous post.

 

 

Yes thats corect, sorry if the post was not clear.

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