Written by John Kruse, one of the leading experts on Bailiff Law, this consumer friendly guide is essential reading for anyone who comes into contact with a bailiff.
The book is easy to understand and clearly explains the rights
a bailiff has, and also what they cannot do when collecting debts and repossessing goods etc.
I decided to join this site and keep a track of my claim against Smile. I'll post a bit of background here in the hopes it may inspire/entertain/interest others in a similar situation.
Smile:
I've been with smile since I started University back a number of years now, having taken one of their student account offerings. Overall, not a /bad/ service. The website's a little lacking when compared to say, Natwest's online banking service. Other than that, pretty good. Oh, except for their hellish fees...
Given my previous good relations with them, and having read through some of the other members of Smile's customer base on here, I decided to start things of cordially with a Secure Message (Smile's online ticket-based/customer support system, for those not in the know).
31/01/07: Sent "Secure Message" requesting either a Subject access request, or a printout of all charges applied to my account.
Next Steps: Written request using site templates if unsuccessful; Or Claim!
Early days yet, but lets see... I'll post transcripts etc as required (and when I get a reply, you can't view sent messages on Smile! Argh!).
Hi Katashin and welcome to the forum, in the likely event they dont send your statements you will need to send them the S.A.R - (Subject access request).
Good luck and keep your thread updated of all progress.
Katanshin Vs CFS (Smile/Co-Op)
others in a similar situation.
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