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    • Doc 04-19-2024 11-01-51-merged-compressed.pdf good morning.    9 pages attached.    thank you  UCM
    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and thank you for concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
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bought a car saturday afternoon no tax supplyed are you able to drive it around?


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when i bought my car from a dealer they said they do not tax vechicles they sell. this was on a saturday afternoon so i could only tax it on monday, i had the rest of my particulars, insurance etc was i still legal to drive? i have been unable to find out any were else.

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No.

 

You can't put a car on the public highway unless it is taxed.

Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice you must always consult a registered and insured lawyer.

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not having car tax is NOT a criminal offence it is a civil offence. afaik no post office opens past 12.30 on a saturday and it is the customers responsibility to make sure all the documentation is in order before the vehicle is used on the public highway un less it is a brand new vehicle

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Guest 10110001
not having car tax is NOT a criminal offence it is a civil offence.

 

The police say they don't get involved in civil matters.

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not having car tax is NOT a criminal offence it is a civil offence.

 

There are two distinct offences

 

No VED is a civil offence and is pursued by DVLA.

 

Failure to display VED (regardless of whether you have a disk or not) is a criminal offence and is dealt with by the Police - usually £30 non-endorsement FPN.

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NOT having your car taxed, when on a public highway, also invalidates your insurance...;)

 

Was there NO P.O. open in Brum on a Sat afternoon??...:confused:

 

 

i had to collect the car from wednesbury at bout 4pm by the time back in brum all is closed

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not having car tax is NOT a criminal offence it is a civil offence. afaik no post office opens past 12.30 on a saturday and it is the customers responsibility to make sure all the documentation is in order before the vehicle is used on the public highway un less it is a brand new vehicle

 

 

2001 car so obviously not brand new, i was'nt coverd then

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As far as I know, dealers are not allowed to release the car without all the legal documentation. I bought one several years ago and the dealer took me to the PO for a tax disc for the reason stated.

 

 

 

can any body be sure about this because i might use this in my defence in a on going issue i have with them, need to be sure though:rolleyes:

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Ive bought a number of cars from dealers and they sometimes dont have tax.

 

The reality of the situiation is you run the risk of a FPN for No VEL but thats the risk you take. It certainly doesnt invalidate your insurance.

7 actions in progress

 

amount refunded so far £6500

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can any body be sure about this because i might use this in my defence in a on going issue i have with them, need to be sure though:rolleyes:

 

I have been a second hand car dealer for nearly thirty years now and I have never heard anything like that before. As soon as you, the customer hand the money over the vehicle becomes your property and your responsibility. Liability for a RFL lies with you. In fact I always put the time of day by the date on the invoice so I get no nasty surprises in the post. What I sometimes do if the customer has off road parking at home is to run the vehicle home for them on trade plates and the rest is up to them. There are some post offices that are open Saturday afternoons for road tax, we have one locally that is open till 6pm Monday to Saturday. You should have left the car at the dealers and returned for it when you had the road tax. Many dealers will not tax a car for customers simply because more often than not the customer hasn't changed his insurance and they want the dealer to use his trade policy, but then we never can be sure that the customer will actually insure the car. Every vehicle I send to auction has no road tax (any outstanding I always apply for a refund) some have no MoT some have no logbook some might have no paperwork at all, so to say dealers cannot sell a car without all it's documentation I would suggest is ridiculous.

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No.

 

You can't put a car on the public highway unless it is taxed.

 

Unless travelling to/from a pre-arranged MOT appointment or for repair work after failing an MOT, or to comply with the instruction of a police officer (if I recall correctly).

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I have been a second hand car dealer for nearly thirty years now and I have never heard anything like that before. As soon as you, the customer hand the money over the vehicle becomes your property and your responsibility. Liability for a RFL lies with you. In fact I always put the time of day by the date on the invoice so I get no nasty surprises in the post. What I sometimes do if the customer has off road parking at home is to run the vehicle home for them on trade plates and the rest is up to them. There are some post offices that are open Saturday afternoons for road tax, we have one locally that is open till 6pm Monday to Saturday. You should have left the car at the dealers and returned for it when you had the road tax. Many dealers will not tax a car for customers simply because more often than not the customer hasn't changed his insurance and they want the dealer to use his trade policy, but then we never can be sure that the customer will actually insure the car. Every vehicle I send to auction has no road tax (any outstanding I always apply for a refund) some have no MoT some have no logbook some might have no paperwork at all, so to say dealers cannot sell a car without all it's documentation I would suggest is ridiculous.

 

Indeed, well said. One question though - dealers taxing cars (using their trade policy) is commonplace. Your bit about "can never be sure the customer will insure the car" - do you say that purely from a sense of community, or is there some kind of obligation upon you?

 

With the advent of ASKMID it is quite easy to put insurance in place and then be able to tax the vehicle (online if necessary) - though the system can take a little while to be updated.

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Hi, myself and many dealers that I know are reluctant to tax cars using the trade policy because we take road insurance very seriously. It is as you say due to a sense of community, not obligation. I have read of too many horror stories involving uninsured motorists. Personally I feel that the punishment for such offences makes it sometimes more attractive for the car owner to take a chance and have no insurance.

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Hi, myself and many dealers that I know are reluctant to tax cars using the trade policy because we take road insurance very seriously. It is as you say due to a sense of community, not obligation. I have read of too many horror stories involving uninsured motorists. Personally I feel that the punishment for such offences makes it sometimes more attractive for the car owner to take a chance and have no insurance.

 

Take my hat off to you Sir, I respect that.

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Last time I bought a car from a dealer my insurance company faxed a cover note to them with the registration number of the car I was buying - when I picked up the car it was taxed ( I had to pay for it beforehand).

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i was given 7 days free days insurance cover which i did use to tax the vehicle so that was not a problem. my point is i was told by the dealer i would be fine over the weekend & not to worrie, i'd be fine if i explaind i just bought the car and was unable to tax it yet. im getting the picture that this was not true and the car should of been taxed befor driven and if caught i would of been liable.

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I would suggest that the dealer gave bad advice. Having just purchased a car is no defence for having no road tax. You would be liable if pulled up by the police. Obviously some police officers are understanding and would let you on your way, however most would report you to the DVLA.

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As far as I know, dealers are not allowed to release the car without all the legal documentation. I bought one several years ago and the dealer took me to the PO for a tax disc for the reason stated.

 

The above was a small dealer (had less than 30 cars). Other cars I have bought (or attended at the purchase), have been from a variety of main and small dealers. All were old cars and all insisted a valid insurance certificate was produced (usually faxed to them by insurance company) and tax disc before leaving their premises. Apart from the dealer who took me to the PO, all the others added the tax disc fee to my purchase then collected the tax disc themselves.

 

Having experienced the above on over 10 occasions (in different City/Towns) I assumed it was compulsory. Maybe, it is just "good practice".

 

Failure to display a tax disc is a criminal offence. It can be argued that handing over the keys to a car that is known to be untaxed is "aiding & abetting" a crime. I have no idea if the police would try (or have tried) prosecutions on dealers. I would say dealers are taking risks though as they are a key group of people who can limit car tax evasion. If some-one drove uninsured from a garage and had a accident involving fatalities, then the police would probably throw the book at anyone they could.

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Failure to display a tax disc is a criminal offence. It can be argued that handing over the keys to a car that is known to be untaxed is "aiding & abetting" a crime. I have no idea if the police would try (or have tried) prosecutions on dealers. I would say dealers are taking risks though as they are a key group of people who can limit car tax evasion. If some-one drove uninsured from a garage and had a accident involving fatalities, then the police would probably throw the book at anyone they could.

 

I disagree. Firstly no road tax is not a criminal offence. If the police stop you they do not prosecute but send the details to the DVLA who themselves take you to court.

Handing over keys to a vehicle without road tax cannot be seen as aiding and abetting, because maybe the vehicle isn't actually going to be used on the road. I have sold cars that are going to be exported, or are going into a private collection and will never be used on the UK roads again. I have sold vehicles to people who don't have a driving licence, the car is a birthday or christmas present for somebody else. It has been up to those individuals to employ a driver to move the car. It is not my responsibility what somebody does with an item once I have sold it to them. If they choose themselves to break the law I cannot see how I could be held responsible. I have on occasions advised buyers to leave the car where it is and come back when they have road tax, some do whilst others laugh and go on their merry way. I would say that my only responsibility with the vehicle lies with the roadworthyness of it.

I would bring up my point again about the vehicles I send to auction each week. If it was illegal then BCA would be out of business next week.

Many a time I have come out from a car auction and have seen the police sitting at the side of the road waiting to pick up private people coming out in newly purchased cars, ready to pounce for no MoT insurance etc. and the only person they prosecute is the man or woman sitting in the driver's seat.

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Firstly no road tax is not a criminal offence.

 

Correct, but failing to display road tax is a criminal offence

 

Handing over keys to a vehicle without road tax cannot be seen as aiding and abetting, because maybe the vehicle isn't actually going to be used on the road... It is not my responsibility what somebody does with an item once I have sold it to them. If they choose themselves to break the law I cannot see how I could be held responsible.

 

Agreed. The responsibility would be completely of the person driving the vehicle.

Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice you must always consult a registered and insured lawyer.

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Hi Guys

Been in the car trade all my life and the main reason i would not tax a car with my trade policy is because the car would then be put in my name so if a car needs taxed then its up to the buyer to tax car Some car dealers will tell you whatever just to get the sale

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