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Hi,
Not sure where this post goes, so I apologise if this is the wrong board.
I closed my current account (with MUCH glee) in my local branch, just checked my online banking, and Friday they debited/took nearly £400 worth of standing orders, despite this account having been "closed" for over a month.
Barclays gave me an "exit interview" took my cheque book and debit card, and assured me my current account would then be closed and all standing orders would be cancelled.
Do I have any legal comeback with regards to paying this amount back?
... out... in... out... I'm shaking it all about...
Posts
11,407
Re: B*rclays STILL debiting closed account
Where are the payments going? Presumably, they are still making payments you instructed them to, which is still going to the same accounts.
Do you have it in writing that the account was closed? Legal comeback always relies on evidence. It would be hard to say you aren't liable for these payments, which you instructed the bank to make, unless you can show you rescinded those instructions on the account being closed.
Have you spoken to them about it yet? May be a straightforward mistake...
Always happy to help where I can!
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Advice and comments posted by car2403 are offered purely without prejudice. They reflect only my personal opinion and do not represent the opinion of this forum or it's management. You should always seek legal advice from a qualified legal advisor. As a member of the site team, I disable reputation - reputation points mean nothing, please check my posting credentials yourself and make an informed decision. You shouldn't PM me and await a reply - I may be too late with a response. No replies will be given in Private Messages - just as with getting advice from the forum, getting advice via Private Messages is dangerous. CAG is about sharing successes so others can follow your example, this is primarily why I'm here, so please don't be offended if I don't offer replies in PM that doesn't comply with this. Help CAG to help others by keeping your thread up to date.
Where are the payments going? Presumably, they are still making payments you instructed them to, which is still going to the same accounts.
Do you have it in writing that the account was closed? Legal comeback always relies on evidence. It would be hard to say you aren't liable for these payments, which you instructed the bank to make, unless you can show you rescinded those instructions on the account being closed.
Have you spoken to them about it yet? May be a straightforward mistake...
No, unfortunately I have no paperwork from Barclays to say my account closure was actioned.
I know which member of the branch staff I spoke too, hopefully it is a straightforward error.
What is more annoying, the payments are being made in respect of settled credit cards! :O
... out... in... out... I'm shaking it all about...
Posts
11,407
Re: B*rclays STILL debiting closed account
They should be able to do what is called a BACS recall, I think? If not, just get the company the payments have gone to to send them back.
Seems an easy thing to sort out, if everyone cooperates and admits their mistake that is. Try your branch first, if you know them, but Barclays have dispute teams centrally, so they may not be able to help.
Always happy to help where I can!
Beware of legal advice given on a private forum - do you REALLY know who is posting? Are they REALLY accountable for their posts? What if you follow their advice and get something wrong?
It was Winston Churchill who said; "Democracy is the worst way to run a country except for all the others"
Advice and comments posted by car2403 are offered purely without prejudice. They reflect only my personal opinion and do not represent the opinion of this forum or it's management. You should always seek legal advice from a qualified legal advisor. As a member of the site team, I disable reputation - reputation points mean nothing, please check my posting credentials yourself and make an informed decision. You shouldn't PM me and await a reply - I may be too late with a response. No replies will be given in Private Messages - just as with getting advice from the forum, getting advice via Private Messages is dangerous. CAG is about sharing successes so others can follow your example, this is primarily why I'm here, so please don't be offended if I don't offer replies in PM that doesn't comply with this. Help CAG to help others by keeping your thread up to date.
B*rclays STILL debiting closed account
gave me an "exit interview" took my cheque book and debit card, and assured me my current account would then be closed and all standing orders would be cancelled.
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Originally Posted by car2403
