Jump to content


  • Tweets

  • Posts

    • Just to clear it up, sorry I don't make sense sometimes. I have paid £4000 £1200 of that was suppose to clear the £1200 debt.   Meaning I have sent a extra £2800 on top of my normal mainternance money.   Thank you
    • Try CPR 31.15 Possibly but a party is not compelled to disclose any documents pre allocation
    • Hi, I shown my key worker a letter that was sent to me saying that I owe £1200, she setup a standing order around 2021, this was to pay back money I owed, with my mental health status I have had complex issues to deal with and I just simply forgot about this standing order so it has been running for about 3.5 years acording to my key worker, anyway I'm not worried about the money that was sent that I call a overpayment, it went towards supporting my child's household so I am just happy with that, I am a little sad that I am being told I still owe this £1200, I have sent bank statements over 3 years worth but they have not taken away this £1200 bill and still say I owe it   Thank you
    • She did try contacting EON in the early days of the debt but they refused to speak to her because she could not pass the security checks. She didn't know the answers on an account she hadn't opened?   I also saw this article recently which could be what has happended here: Debt collection agencies in the UK are using fair means or foul to link people to an address where an unpaid debt has been run up, sometimes years after they have moved out The Guardian Anna Tims Mon 22 Apr 2024 The letter from the debt collection agency arrived out of the blue, and it was intimidating. It informed Joshua Simpson* that he owed £2,212 to Octopus Energy, and accused him of ignoring previous requests to settle the bill. If he did not stump up within 14 days, he was told, further action would be taken to recover the money. Simpson checked his Octopus account – it was in credit. Then he noticed the address where the debt had been accrued between 2022 and 2023. It was his childhood home – which his family had sold 18 years previously. "Since I was only 16 when we left the property, I was astonished that they'd linked my name [to it]," he says. "The debt collection agency insisted I provide a tenancy agreement to prove how long I've lived at my current address. I couldn't, since we bought our home. "They are now actively pursuing me for this debt, causing me a huge amount of stress. We are about to remortgage, and if this debt prevents us switching to a better deal, we will face real financial hardship." Simpson had been sucked into the shadowy world of "identity tracing", whereby investigators recruited by creditors seek to locate individuals who have moved home without paying their bills. It is an unregulated sector where anyone can set up as an agent in a back room without a licence, or scrutiny, and use fair means or foul to identify debtors. Reputable companies join a trade association that operates a code of practice, but membership is not mandatory, and mistakes are common. Last year, a teenage boy was chased for a debt of more than £900 by debt collectors acting for the energy company Ovo. A "trace agent" had somehow linked him to the debt because his parents had previously rented the property in question. An investigation by the Observer established that the debt had been run up by a subsequent tenant. The consequences of mistaken identity can be catastrophic. Individuals who are erroneously linked to a debt face, at worst, court action, bailiffs and a ruined credit rating. At best, they can endure weeks of stress and paperwork in order to prove they are not the debtor. It is estimated that 20m identity traces are made in the UK every year, many on behalf of companies that are owed money. Personal data is often obtained from credit reference agencies, which record applications for credit, and details are supposed to be verified with several different sources before being used for debt enforcement. In practice, however, this does not always happen. Simpson's details had been passed along a chain of intermediaries before the demand was issued. Octopus had given the unpaid account to a debt collection agent, which had contracted a tracing service, GBG, to find the debtor................ Full Article: https://www.theguardian.com/money/2023/oct/04/a-cry-for-help-energy-providers-play-the-villain-in-dramas-to-chill-the-blood ..............The Financial Ombudsman Service, which investigates complaints about financial firms, states that debt collection agents have to produce convincing evidence to link an individual to a debt, rather than rely on names, addresses and birth dates. According to the trade association, the Institute of Professional Investigators, an unknown number of investigators and trace agents are operating below the radar. Many more are merely inept, as data protection compliance training is not mandatory. "We have been campaigning for many, many years to try to get all private investigators regulated," says secretary general Glyn Evans.
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
  • Recommended Topics

Faulty DFS Sofa


Leakypipe
style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 5382 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Hi

 

I have an ongoing dispute with DFS two 'Sparks' 2 seater sofas delivered 3 weeks ago. Creaking like old Galeon ships. Complained immediately Customer Service Manager came out said it was feet on wooden floor, so I bought velvet pads, sofas still creaking and groaning, came out a second time found arms were not fastened/screwed in ,repaired this and went away. Sofas still clanking and groaning, different customer services man came out today and has admitted one of the sofas is faulty but not the other! although they are making identical noises. In the meantime whilst all this is going on I have written to Finance Company to let them know I am in dispute with DFS and written to DFS head office asking them to remove the sofas as they were delivered faulty as per the 'Sale of Goods Act'. I do not want a replacement as I have lost confidence in any DFS products I want my money back, where do I stand can anyone give me any advice. Thanks

Link to post
Share on other sites

I had real problems with DFS. They repaired my sofa's 3 times.

One day my 8 year old lost something down the back and when he put his hand down a staple stuck into it!!!

I phoned them immediatley 3 of them came out (including the repair guy who claimed to have never met me!)

It wasn't until I relayed a story he had told me about his greenhouse blowing down that he admitted he may have been to my house once!

After threatening legal action (due to the staple!!) they caved and gave me a refund, the couch was only 6 months old.

I know this does not help much but wanted to prepare you for the shiseters you may have to deal with.

Good luck with this!

Link to post
Share on other sites

  • 1 year later...

Hi everyone

 

We too are having problems with dfs, specifically the shrewsbury store. we purchased a sofa in october last year, and have had nothing but problems. The order was wrong (although my wife called within an hour, they claimed we were mistaken and as we did not have the invoice to hand to prove otherwise at the time, they were unwilling to accept any sort of responsibility), corner unit creaking like the mary rose, and now another section of the sofa has collapsed when i sat on it! Unfortunately, how the back collapsed lead me to bang my head quite seriously on the window, and also cause injury to my back. I am very unhappy, as it appears that the back has collapsed due to ill construction, and this sort of thing is known to dfs (the creaks were caused by poor fitting frame components) At the time, I was annoyed that I had to take a day off work to accomodate thier rather poor customer service process, but i now have to have around 3 weeks off (as a freelancer, this means without pay) all because dfs can't manufacture furniture. the way i feel about this company and specifically this store, i can honestly say i would rather recommend people sit stone piles than buy furniture from this sham of an outfit. as a warning and to summarise, this is a list of issues with dfs. think sofas, forget dfs! i am straight to trading standards next week, even if it just draws more attention to the incompetence of these [unjustifiably] arrogant cowboys:

 

Problems with the furniture / store

1. Chair is not what we ordered (wrong pattern), customer service at shrewsbury not really service at all

2. creaks caused by poor manufacture (loose bolts)

3. split fabric

4. low grade collapsed foam cushion on sofa unit, causing seat to slope and dip

5. back collapsed causing serious injury

6. fabric obviously low grade, bobbles

7. 'top of the range' super stain protection as much use as air conditioning in the arctic

8. fixing brackets (connect the various components of the furniture together) not adequate, and ineffective (not helped by the fact they have all fallen off, even after replacement by the specialist)

9. Customer service seems to revolve around dfs, not the customer

 

Issues with the 'specialist' repairs

1. repair temporary and not complete (botton of one unit not attached)

2. Split in fabric looks pulled, not sewed to a standard which 'hides' the defect, in fact it enhances it

3. fixing brackets did not remain on the furniture, hence furniture no longer remains in one piece...

4. ignorant, arrogant attitude of the fellow. apparently, i don't know where my own table is placed in the room (yes, the position of the table was given as a reason for one of the defects, not sure is my feng shui is bad here)

 

The customer service does not want to know, which is what makes this 100 times worse. I know things go wrong, mistakes happen, but it would be nice to think the matters would be resolved. sadly, once dfs have the money in thier hand, you are no longer of value. so as a warning, don't spend a penny in this store, or even with this firm.

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...