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    • Yep, I read that and thought about trying to find out what the consideration and grace period is at Riverside but not sure I can. I know they say "You must tell us the specific consideration/grace period at a site if our compliance team or our agents ask what it is"  but I doubt they would disclose it to the public, maybe I should have asked in my CPR 31.14 letter? Yes, I think I can get rid of 5 minutes. I am also going to include a point about BPA CoP: 13.2 The reference to a consideration period in 13.1 shall not apply where a parking event takes place. I think that is Deception .... They giveth with one hand and taketh away with the other!
    • the Town and Country [advertisments ] Regulations 2007 are not easy to understand. Most Council planing officials don't so it's good that you found one who knows. Although he may not have been right if the rogues have not been "controlling" in the car park for that long. The time only starts when the ANPR signs go up, not how long the area has been used as a car park.   Sadly I have checked Highview out and they have been there since at least 2014 . I have looked at the BPA Code of Practice version 8 which covers 2023 and that states Re Consideration and Grace Periods 13.3 Where a parking location is one where a limited period of parking is permitted, or where drivers contract to park for a defined period and pay for that service in advance (Pay & Display), this would be considered as a parking event and a Grace Period of at least 10 minutes must be added to the end of a parking event before you issue a PCN. It then goes on to explain a bit more further down 13.5 You must tell us the specific consideration/grace period at a site if our compliance team or our agents ask what it is. 13.6 Neither a consideration period or a grace period are periods of free parking and there is no requirement for you to offer an additional allowance on top of a consideration or grace period. _________________________________________________________________________________________________________________So you have  now only overstayed 5 minutes maximum since BPA quote a minimum of 10 minutes. And it may be that the Riverside does have a longer period perhaps because of the size of the car park? So it becomes even more incumbent on you to remember where the extra 5 minutes could be.  Were you travelling as a family with children or a disabled person where getting them in and out of the car would take longer. Was there difficulty finding a space, or having to queue to get out of the car park . Or anything else that could account for another 5 minutes  without having to claim the difference between the ANPR times and the actual times.
    • Regarding a driver, that HAS paid for parking but input an incorrect Vehicle Registration Number.   This is an easy mistake to make, especially if a driver has access to more than one vehicle. First of all, upon receiving an NTK/PCN it is important to check that the Notice fully complies with PoFA 2012 Schedule 4 before deciding how to respond of course. The general advice is NOT to appeal to the Private Parking Company as, for example, you may identify yourself as driver and in certain circumstances that could harm your defence at a later stage. However, after following a recent thread on this subject, I have come to the conclusion that, in the case of inputting an incorrect Vehicle Registration Number, which is covered by “de minimis” it may actually HARM your defence at a later stage if you have not appealed to the PPC at the first appeal stage and explained that you DID pay for parking and CAN provide proof of parking, it was just that an incorrect VRN was input in error. Now, we all know that the BPA Code of Practice are guidelines from one bunch of charlatans for another bunch of charlatans to follow, but my thoughts are that there could be problems in court if a judge decides that a motorist has not followed these guidelines and has not made an appeal at the first appeal stage, therefore attempting to resolve the situation before it reaches court. From BPA Code of Practice: Section 17:  Keying Errors B) Major Keying Errors Examples of a major keying error could include: • Motorist entered their spouse’s car registration • Motorist entered something completely unrelated to their registration • Motorist made multiple keying errors (beyond one character being entered incorrectly) • Motorist has only entered a small part of their VRM, for example the first three digits In these instances we would expect that such errors are dealt with appropriately at the first appeal stage, especially if it can be proven that the motorist has paid for the parking event or that the motorist attempted to enter their VRM or were a legitimate user of the car park (eg a hospital patient or a patron of a restaurant). It is appreciated that in issuing a PCN in these instances, the operator will have incurred charges including but not limited to the DVLA fee and other processing costs therefore we believe that it is reasonable to seek to recover some of these costs by making a modest charge to the motorist of no more than £20 for a 14-day period from when the keying error was identified before reverting to the charge amount at the point of appeal. Now, we know that the "modest charge" is unenforceable in law, however, it would be up to the individual if they wanted to pay and make the problem go away or in fact if they wanted to contest the issue in court. If the motorist DOES appeal to the PPC explaining the error and the PPC rejects the appeal and the appeal fails, the motorist can use that in his favour at court.   Defence: "I entered the wrong VRN by mistake Judge, I explained this and I also submitted proof of payment for the relevant parking period in my appeal but the PPC wouldn't accept that"   If the motorist DOES NOT appeal to the PPC in the first instance the judge may well use that as a reason to dismiss the case in the claimant's favour because they may decide that they had the opportunity to resolve the matter at a much earlier stage in the proceedings. It is my humble opinion that a motorist, having paid and having proof of payment but entering the wrong VRN, should make an appeal at the first appeal stage in order to prevent problems at a later stage. In this instance, I think there is nothing to be gained by concealing the identity of the driver, especially if at a later stage, perhaps in court, it is said: “I (the driver) entered the wrong VRN.” Whether you agree or not, it is up to the individual to decide …. but worth thinking about. Any feedback, especially if you can prove to the contrary, gratefully received.
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Faulty DFS Sofa


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Hi

 

I have an ongoing dispute with DFS two 'Sparks' 2 seater sofas delivered 3 weeks ago. Creaking like old Galeon ships. Complained immediately Customer Service Manager came out said it was feet on wooden floor, so I bought velvet pads, sofas still creaking and groaning, came out a second time found arms were not fastened/screwed in ,repaired this and went away. Sofas still clanking and groaning, different customer services man came out today and has admitted one of the sofas is faulty but not the other! although they are making identical noises. In the meantime whilst all this is going on I have written to Finance Company to let them know I am in dispute with DFS and written to DFS head office asking them to remove the sofas as they were delivered faulty as per the 'Sale of Goods Act'. I do not want a replacement as I have lost confidence in any DFS products I want my money back, where do I stand can anyone give me any advice. Thanks

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I had real problems with DFS. They repaired my sofa's 3 times.

One day my 8 year old lost something down the back and when he put his hand down a staple stuck into it!!!

I phoned them immediatley 3 of them came out (including the repair guy who claimed to have never met me!)

It wasn't until I relayed a story he had told me about his greenhouse blowing down that he admitted he may have been to my house once!

After threatening legal action (due to the staple!!) they caved and gave me a refund, the couch was only 6 months old.

I know this does not help much but wanted to prepare you for the shiseters you may have to deal with.

Good luck with this!

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  • 1 year later...

Hi everyone

 

We too are having problems with dfs, specifically the shrewsbury store. we purchased a sofa in october last year, and have had nothing but problems. The order was wrong (although my wife called within an hour, they claimed we were mistaken and as we did not have the invoice to hand to prove otherwise at the time, they were unwilling to accept any sort of responsibility), corner unit creaking like the mary rose, and now another section of the sofa has collapsed when i sat on it! Unfortunately, how the back collapsed lead me to bang my head quite seriously on the window, and also cause injury to my back. I am very unhappy, as it appears that the back has collapsed due to ill construction, and this sort of thing is known to dfs (the creaks were caused by poor fitting frame components) At the time, I was annoyed that I had to take a day off work to accomodate thier rather poor customer service process, but i now have to have around 3 weeks off (as a freelancer, this means without pay) all because dfs can't manufacture furniture. the way i feel about this company and specifically this store, i can honestly say i would rather recommend people sit stone piles than buy furniture from this sham of an outfit. as a warning and to summarise, this is a list of issues with dfs. think sofas, forget dfs! i am straight to trading standards next week, even if it just draws more attention to the incompetence of these [unjustifiably] arrogant cowboys:

 

Problems with the furniture / store

1. Chair is not what we ordered (wrong pattern), customer service at shrewsbury not really service at all

2. creaks caused by poor manufacture (loose bolts)

3. split fabric

4. low grade collapsed foam cushion on sofa unit, causing seat to slope and dip

5. back collapsed causing serious injury

6. fabric obviously low grade, bobbles

7. 'top of the range' super stain protection as much use as air conditioning in the arctic

8. fixing brackets (connect the various components of the furniture together) not adequate, and ineffective (not helped by the fact they have all fallen off, even after replacement by the specialist)

9. Customer service seems to revolve around dfs, not the customer

 

Issues with the 'specialist' repairs

1. repair temporary and not complete (botton of one unit not attached)

2. Split in fabric looks pulled, not sewed to a standard which 'hides' the defect, in fact it enhances it

3. fixing brackets did not remain on the furniture, hence furniture no longer remains in one piece...

4. ignorant, arrogant attitude of the fellow. apparently, i don't know where my own table is placed in the room (yes, the position of the table was given as a reason for one of the defects, not sure is my feng shui is bad here)

 

The customer service does not want to know, which is what makes this 100 times worse. I know things go wrong, mistakes happen, but it would be nice to think the matters would be resolved. sadly, once dfs have the money in thier hand, you are no longer of value. so as a warning, don't spend a penny in this store, or even with this firm.

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