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The book is easy to understand and clearly explains the rights
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Sent my 1st letter to the A & L on the 18th May requesting back my bank charges, received a letter back from them on the 27th may ( I am sure it is just a standard letter saying how sorry they are to hear about my complaint) any way, basically the letter said that they are looking into it and will get back to me. My question is do I ignore this letter and still issue my second letter to them on the 1st which is 14 days from the 1st letter or do I hang fire and see what they come up with. Also since sending the first letter I have incurred more bank charges, do I need to send them an updated letter with the new sum I am demanding back?
Its always best to read around the forums, as well as reading the FAQs first. You will see this type of question popping up on a daily basis.
The advice set by the admins is to stick to your timetable - not theirs. 28 days is ample time for them to deal with things if they so wish -they just choose not to.
Hope that helps.
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Capital One - £172 - Moneyclaim
Abbey (2nd claim) - Moneyclaim
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Sorry, but I cannot deal with your case by PM - please ask questions in your own thread. If you do not get a reply within 48 hours send a PM, with a link to the relevant thread, to any Site Team Member.
DO NOT SEND QUESTIONS ABOUT YOUR CLAIM TO ADMIN, or our WEBMASTER - YOU WILL NOT RECEIVE A REPLY.
Advice given is purely my opinion, and is not based on any legal training.
Have sent the first and second letter to the A & L, the reply to the first was clearly just a standard letter as is the second, however in the reply to my second letter they do mention that the Office of Fair Trade report on the 6th April 2006 touched breifly on current accounts did not give any specific recommendation regarding the level of charges appropriate for current accounts. At present there has been no consultation between the Banking industry and the Office of Fair Trade about current accounts? Is this as I suspect just a scare tactic? I am ready to send my claim form but not too sure about wether I should submit a Consumer Credit Act 1974 complaint to the OFT at the same time(and if I am how do I go about doing it) or to wait and see what response I get from the bank? Just a Quick note to say am I completely dim? I find it really difficult to move around this site to search what it is I am looking for, not even sure if I am sending this message to the right place or not? I hope someone gets it and is able to help!
You really must read the FAQ section on this site. It covers all aspects of this process. There is also a step by step guide as to how to proceed with your claim. There are also templates to use that quote the exact legal terms that you need. If you have already sent your prelim letter and lba then yes the next step is to file your claim.
Good luck.
Pam.
If anything I've said helps you then please feel free to tip my scales!
I know exactly where your coming from, i felt like that when i first started, i think we all did! anyway welcome and good luck!
I QUESTION THEREFORE I AM!!
Unfortunately i'm not an expert in any given field legally and my advice and that of the Consumer Action Group and the Bank Action Group is given without prejudice and without liability so please if in any doubt whatsoever seek help from an insured qualified professional. Contents of my posts are purely my own personal opinions and not condoned or endorsed in any way, shape or form by CAG. Thank you!
It is 8%. I hope this is what you used in your calculations. Have you read the FAQ's and been to the forum library? You must be very careful about the steps you take in your claim.
Have sent my online money claim form in the last couple of days to A & L, am trying to be really posotive:grin: hopeing they will just agree to return my money! If this is successful I am going to town on the nat west, I can't even begin to imagine how much they have taken from me over the last 6 years? A & L have taken £211.00 since feb this year so it could work out to be quite a substantial amount!!! Crikey, I may even be able to retire. Now that would make excellent headline news "45 year old able to retire early thanks to the Nat West Bank" He He.
Think I have made one hell of a booboo. On my money claim form I have just asked for the total amount of charges to be returned plus yearly int. @ 8% plus Daily int @ 4.5% not infact giving them any totals!!!!!!!!? Will this be a problem do you think? Any comments would be very much appreciated - YES, even if it is to tell me I am stupid!:o
I think it says on the MCOL website that if you make a mistake you should phone them, but they do their bit at 10.00 am so it needs to be before that. There is plenty of guidance and help on the website, so just take a deep breath, calm down, and see what you can do to put it right. I think you pay when you have finished your online form and the guidance says they don't do anything with it if it isn't paid for, so just start again if it is too bad.
When the Liberals and Conservatives were in opposition they both agreed that banks should pay back high bank charges to customers. Nothing seems to of happened since they came into power as a coalition. PPI insurance has been sorted now they should turn their attention to bank charges and help customers get exorbitant charges refunded.
Should you be offered help that requires payment please report it to site team.
Alliance & Leicester Moneyclaim issued 20/1/07 £225.50 full settlement received 29 January 2007
Smile £1,075.50 + interest Email request for payment 24/5/06 received £1,000.50 14/7/06 + £20 30/7/06
Yorkshire Bank Moneyclaim issued 21/6/06 £4,489.39 full settlement received 26 January 2007
Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.
I have had an account with the defendent bank since 2004 approx. Since February 2006 I estimate that they have taken £211.00 from me in bank charges. I now know that these charges are unlawful and therefore unenforcable as they are extremely unfair and they are contrary to common law. I have asked the bank on two occasions to justify the charges but they have refused to do so. I am therefore seeking repayment of bank charges totaling £211.00 over the period indicated below plus interest
5th June 2006 £34.00 failed D/D
31st May 2006 £34.00 failed D/D
18th May 2006 £34.00 failed D/D
15th May 2006 £34.00 failed D/D
12 April 2006 £25 paid item charge
1st April 2006 £25.00 Unautherised OD charge
15th February 2006 £25.00 Paid item charge
I did fill in the boxes amount claimed and court fee - Phew!
Can someone PLEASE let me know ASAP if this is ok so if its not i can call the help line, though i do not know wether its too late to do anything anyway as i issued this on the 20th and after checking my status it says its issued, so i am assumimg that means they have already issued it to the A & L
Hi, from what I can see above, everything seems fine.
Your total claim is for £211, and adding up the charges you listed comes to this amount exactly, so you have made no errors there.
As for asking for two lots of interest, I can't see from what you have written down that this is the case. You have simply put "plus interest" - no mention of any rates at all. So unless you have written these down somewhere else, you are in the clear, as it were.
If you still think you have made an error, can you be more specific? I'm not an expert, so may not be able to comment further but I'm sure someone looking in would be able to help. They are good at that here.
From the experience I have using MCOL, the best way to handle interest is to include interest from the date(s) of the charges being applied by the bank to the date of the raising of the claim as part of the claim at a rate of 8% PA or 0.022% per day then state on the claim that you also wish to claim on-going interest at the statutory rate of 8% PA (the form of words is available on the MCOL website).
You should include it in the Particulars Of Claim section. Remember to change the bits in bracakets.
Here is the form of words copied from the MCOL help/tutorial.
'The claimant claims interest under section 69 of the County Courts Act 1984 at the rate of 8% a year, from [date when the money became owed to you] to [the date you are issuing the claim] of £ [put in the amount] and also interest at the same rate up to the date of judgment or earlier payment at a daily rate of [enter the daily rate of interest].