A&L Refer a friend and get Â£50 'or not as the case may be

**jasmin10** · 22nd June 2006 15:53

As you can see this is my first visit so please be gentle as I need some help regarding sending a letter of complaint to my bank.

I opened a A&L Premier Direct account in March and also referred a friend (my partner). The lady on the phone said that we would both get £50 if she did it for me there and then. No problem, all sorted. I also referred my mum to get another £50.

After not hearing anything I chased A&L this week and they said that I hadn't met all the criteria. err scuse me yes I have. everything was set up and paid in on time. No they said, you didn't send in the slip for referring your partner. I explained that the lady on the phone had said she sorted everything out and that I didn't need to do anything. The lady told me that I would need to complain in writing. Why, oh why do you have to fight for everything???? I believe that some of you may have a letter template that I can use.

With regard to referring my mum. they said that I would need her account number. Surely they shouldn't expect people to hand over account numbers and besides as this was a referral I was arranging we did send in the slip, so they should have all these details.

Any help would be great please as all in all they owe me £150. I know this is probably pence compared to some of the money banks owe you guys.

Sam

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**caro** · 23rd June 2006 01:16

Hm not so sure on this one. We usually claim back bank charges, but this is clearly different. I don't think there would be a template for this. All I can suggest is that you get hold of their complaints procedure and follow that, although others may have experienced this and be able to offer better advice.

**robert_harper_2000** · 23rd June 2006 20:07

I argued this and got not only my sign-up £50 but another £25 for my letter! Yet, I sign-up my brother and this morning I got the same letter as you saying I have not been accepted!! Well I bloody will get this!!!

Did you want a copy of my letter? Please don't copy it exactly but it'll give you some idea maybe

Good luck

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Did PM you a copy would be interested to see how far you get, keep us posted

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A&L Refer a friend and get £50 'or not as the case may be

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