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    • Monika the first four pages of the Private parking section have at least 12 of our members who have also been caught out on this scam site. That's around one quarter of all our current complaints. Usually we might expect two current complaints for the same park within 4 pages.  So you are in good company and have done well in appealing to McDonalds in an effort to resolve the matter without having  paid such a bunch of rogues. Most people blindly pay up. Met . Starbucks and McDonalds  are well aware of the situation and seem unwilling to make it easier for motorists to avoid getting caught. For instance, instead of photographing you, if they were honest and wanted you  to continue using their services again, they would have said "Excuse me but if you are going to go to Mc donalds from here, it will cost you £100." But no they kett quiet and are now pursuing you for probably a lot more than £100 now. They also know thst  they cannot charge anything over the amount stated on the car park signs. Their claims for £160 or £170 are unlawful yet so many pay that to avoid going to Court. When the truth is that Met are unlikely to take them to Court since they know they will lose. The PCNs are issued on airport land which is covered by Byelaws so only the driver can be pursued, not the keeper. But they keep writing to you as they do not know who was driving unless you gave it away when you appealed. Even if they know you were driving they should still lose in Court for several reasons. The reason we ask you to fill out our questionnaire is to help you if MET do decide to take you to Court in the end. Each member who visited the park may well have different experiences while there which can help when filling out a Witness statement [we will help you with that if it comes to it.] if you have thrown away the original PCN  and other paperwork you obviously haven't got a jerbil or a guinea pig as their paper makes great litter boxes for them.🙂 You can send an SAR to them to get all the information Met have on you to date. Though if you have been to several sites already, you may have done that by now. In the meantime, you will be being bombarded by illiterate debt collectors and sixth rate solicitors all threatening you with ever increasing amounts as well as being hung drawn and quartered. Their letters can all be safely ignored. On the odd chance that you may get a Letter of Claim from them just come back to us and we will get you to send a snotty letter back to them so that they know you are not happy, don't care a fig for their threats and will see them off in Court if they finally have the guts to carry on. If you do have the original PCN could you please post it up, carefully removing your name. address and car registration number but including dates and times. If not just click on the SAR to take you to the form to send to Met.
    • In order for us to help you we require the following information:- [if there are more than one defendant listed - tell us] 1 defendant   Which Court have you received the claim from ? County Court Business Centre, Northampton   Name of the Claimant ? LC Asset 2 S.A R.L   Date of issue – . 28/04/23   Particulars of Claim   What is the claim for –    (1) The Claimant ('C') claims the whole of the outstanding balance due and payable under an agreement referenced xxxxxxxxxxxxxxxx and opened effective from xx/xx/2017. The agreement is regulated by the Consumer Credit Act 1974 ('CCA'), was signed by the Defendant ('D') and from which credit was extended to D.   (2) D failed to comply with a Default Notice served pursuant to s87 (1) CCA and by xx/xx/2022 a default was recorded.   (3) As at xx/xx/2022 the Defendant owed MBNA LTD the sum of 12,xxx.xx. By an agreement in writing the benefit of the debt has been legally assigned to C effective xx/xx/2022 and made regular upon C serving a Notice of Assignment upon D shortly thereafter.   (4) And C claims- 1. 12,xxx.xx 2. Interest pursuant to Section 69 County Courts Act 1984 at a rate of 8% per annum from xx/01/2023 to xx/04/2023 of 2xx.xx and thereafter at a daily rate of 2.52 to date of judgement or sooner payment. Date xx/xx/2023   What is the total value of the claim? 12k   Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? Yes   Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No   Did you inform the claimant of your change of address? N/A Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card   When did you enter into the original agreement before or after April 2007 ? After   Do you recall how you entered into the agreement...On line /In branch/By post ? Online   Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes, but amount differs slightly   Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. DP issued claim   Were you aware the account had been assigned – did you receive a Notice of Assignment? Not that I recall...   Did you receive a Default Notice from the original creditor? Not that I recall...   Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Yes   Why did you cease payments? Loss of employment main cause   What was the date of your last payment? Early 2021   Was there a dispute with the original creditor that remains unresolved? No   Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No   -----------------------------------
    • Hello CAG Team, I'm adding the contents of the claim to this thread, but wanted to open the thread with an urgent question: Do I have to supply a WS for a claim with a court date that states " at the hearing the court will consider allocation and, time permitting, give an early neutral evaluation of the case" ? letter is an N24 General Form of Judgement or Order, if so, then I've messed up again. Court date 25 May 2024 The letter from court does not state (like the other claims I have) that I must provide WS within 28 days.. BUT I have recently received a WS from Link for it! making me think I do need to!??
    • Massive issues from Scottish Power I wonder if someone could advise next steps. Tennant moved out I changed the electric into my name I was out the country at the time so I hadn't been to the flat. During sign up process they tried to hijack my gas supply as well which I made it clear I didn't want duel fuel from them but they still went ahead with it. Phoned them up again. a few days later telling them to make sure they stopped it but they said too late ? had to get my current supplier to cancel it. Paid £50 online to ensure there was money covering standing charges etc eventually got to the flat no power. Phoned Scottish Power 40 minutes to get through they state I have a pay as you go meter and that they had set me up on a credit account so they need to send an engineer out which they will pass my details onto. Phone called from engineer asking questions , found out the float is vacant so not an emergency so I have to speak to Scottish Power again. Spoke with the original person from Scottish Power who admitted a mistake (I had told her it was vacant) and now states that it will take 4 weeks to get an appointment but if I want to raise a complaint they will contact me in 48 hours and it will be looked at quicker. Raised a complaint , complaints emailed me within 24 hours to say it will take 7 days till he speaks with me. All I want is power in the property would I be better switching over to EON who supply the gas surely they could sort it out quicker? One thing is for sure I will never bother with Scottish Power ever again.    
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Problems with Bristow & Sutor bailiffs!!!


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Hi,

 

I wonder if someone could tell me if the charges Bristow & Sutor have applied to my council tax arrears are fair. The account looks as follows:

 

Arrears amount - 886.64

First visit - 22.50

Second visit - 18.00

Levy - 49.00

Redemption fee - 24.50

Van fee - 180.00

Van fee - 230.00

Walking Possession Order - 12.00

 

The first van fee, the levy fee and the redemption fee was all added on the same day a few months ago. The bailiffs had no Walking Possession Order and had not gained access to the property but saw our car on the drive and apparently levied on that so they charged us a levy fee. However, can they really charge 180 pounds in a van fee when they didnt take the van and there was no Walking Possession Order? My neighbour also said that they didnt even come in a van, but in a car instead so surely the van charge isnt fair. Are they also allowed to charge a redemption fee as I thought this was when they took the vehicle but didnt sell it as the arrears were paid up before the sale took place??

 

Also, are they then allowed to charge for a second van fee on the same vehicle and at a higher amount? Again, they charged us this amount but didnt remove the vehicle....although we had to pay half of what we owed to prevent them taking the vehicle, and they insisted on doing a Walking Possession, otherwise they were taking the car. Is this fair?

 

I also have one final question....Basically, when the bailiff last visited us, he said he needed to do the Walking Possession Order to prevent him taking the car and to allow us to set up an arrangement to pay off the other half of the arrears. So, we allowed him into our house, he added on the 12 pounds for doing the WPO and made a list of everything in our house, including the car. He then said (and wrote on the WPO he left) that he was giving us 10 days to set up this payment arrangement to pay off the remaining arrears.....we couldnt do it there and then as I have become a student this year and need the council to apply my discount to work out how much we still owe). He told me to send my exemption certificates to the council so they could apply the discount, and then contact them within the 10 days to arrangement the payments. So, I contacted them today and was told that all payment arrangements should be made with B&S. I then contacted B&S and was told that they want the full amount by the end of the 10 days (this Friday) and not just to set up an arrangement in that time. I explained that the bailiff told us otherwise, but she said tough basically and said her manager would tell me the same thing. I then rang the council back and they also didnt seem interested that the bailiff had lied to us and tricked me into signing the WPO (thinking that I could then pay in installments) when he wanted the full amount within 10 days all along. The council said that they would have a look at their charges and see if they were fair (but I'm guessing they will be cos how do you measure fair?) and they MAY be able to liase with the bailiffs to help...but only a MAYBE as apparently the bailiffs dont have to listen.

 

So, I'm still taking it that come Saturday, the bailiff could turn up at any time and remove everything. I feel sick because he conned me into borrowing the money he wanted from family and told me that paying for the WPO would allow me time to pay the rest - and now he's going to take everything just before christmas. I'm also due to be away from home next week and I'm worried sick that they will break in and leave my door wide open all week. I also have no money to repair any damage to doors etc and have a young baby, so what am I mean't to do just before christmas? I tried ringing the bailiff directly to question him but he said he didnt remember and to ring him at 9pm when he would have my details with him to speak to me. I rang him at 8.30, 9.00 and 9.30 and his phone was switched off...so I'm now thinking he's going to try and ignore me until Friday and just come and get everything. He even had the cheek to say to me when he came to do the WPO that he trusted me to pay the rest off and give me the chance to do this, so I must trust him to come in my house and do the WPO. Now I've stuck to my half of the bargain and he's shafted me...yet B&S and the council dont seem to think he's done anything wrong. I'm so worried as if they take my car and computer which was on the WPO, I cant get to uni or continue studying without it. It's also coming up to Christmas and this is the last thing I wanted.

 

I feel so stupid for signing the WPO but couldn't risk him taking my car as I needed it for uni as I travel 70 miles a day. He even got me to pay the lump sum by card as he said he would charge me 200 pounds to come back and collect it, but then added on 4% for paying by card. Surely this isnt fair as I know you can be charged for card payments but only credit card usually, and this was a debit card - and 4%??? If I could have paid it in cash or by cheque, I could have put that extra money towards paying more off my arrears. However, the council seemed to think this was fine when I asked them earlier...although I just dont think they care to be honest!!

 

I'm sorry that this message is so long, but as I'm short on time to act, I thought I better give you all the details I can first time. Hopefully someone can offer me some advice as B&S and the council aren't helping much at all and I'm really at a loss as to who to contact. Even the websites online dont have much info on this sort of thing, and most of the info on bailiff charges is out-of-date!

 

Thank you so much in advance - any advice at all would be gratefully received! x

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The figures are hopelessly wrong.

 

The redemption fee has been the subject of legal action a few years ago and therefore as I am surprised that this is being charged y this particular company.

 

This is yet another example as to why we should not allow bailiffs into our homes and a walking possession to be signed.

 

Could you please send me by PM the name of the actual bailiff that attended when the walking possesion was agreed. I can check his name against the database of certitifcate bailiffs.

 

please only send this information by private message only.

 

I can then advise further.

 

Could also let me know preferably by PM also what items he has included on the Walking Possession.

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I have tried ringing the bailiff again this morning, and he answered and said hello (hurrah I thought), then he must have realised it was my voice and tried to pretend there was some interference on the line and hung up. I then rang him back straight away and it just kept ringing. I have tried 4 times since and he is ignoring me as it just keeps ringing until it hits the voicemail. He knows my number so I have been withholding it to call him, but I think he realises that the withheld number is mine. I guess he is just allowing all calls to go to voicemail to avoid me and will call back anyone else that leaves him a message!

 

I just cannot believe these people are so ignorant. He obviously knew he was mis-informing me about the WPO and setting up a payment plan, and now he knows he is wrong, he has told me to call him so he can ignore me. I'm just worried it will get to Saturday and he will ignore me til then so they can come and get my things. I'm seriously thinking of not going away this weekend as I cant allow him to come and break my door down as it will be left like that til I get home for all and sundry to come in. But were meant to be visiting a poorly family member and I dont know how many more times we will get to see him. I just cant believe this is happening, and at such a terrible time with me going away and christmas coming up.

 

Anyway, thanks for any advice!! I will update you if anything else happens or if I hear anything.

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  • 1 year later...

Bristow and Sutor are a badly managed and cold debt collections company, me and my partner have had no end of trouble with them, we only owed them 350pounds and they were threatening to take over 5000pounds worth of goods for auction to recover the amount, we were disgusted and i contacted my local mp, who instigated some sort of low key investigation, he found that this company have had 412 cases brought against them for wrongful use of power and misguidance etc..

Be careful when dealing with them.

We get the amount paid off in the end with help from a family member, but i did not allow the bailiffs in again, after my partner made the mistake of letting them in to inventory our possesions.

Thanks for your time,.

Jay

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  • 1 year later...

I have been paying Bristow & sutor £13p.m since march 09 by direct debit for council tax arrears,without missing any payments.In march 2010 i asked them for a balance of the debt,their reply was that the arrangement had been cancelled in august 09 due to the fact that i had not supplied them with proof of benefits after 4 mths of the arrangement being set up,i was not notified of this fact.I requested a copy of the letter stating this fact but was told that no further discussion will be entered into and that the bailiffs had been instructed to attend my home.I had a hand delivered letter from the bailiff stating that he had attended my home with a view to remove my property because of non payment of council tax.I HAD NOT HAD A BAILIFF CALL PREVIOUSLY.I called the bailiff,explaining that i had not missed any payments,not interested,he insisted that he could reinstate the arrangement only if he came to my home and filled in a repayment form after putting a levy on my goods,i told him to get stuffed.Ithen asked Bristow & sutor if ALL my payment(15)had been forwarded to the council,they replied that ALL payments made to them(15)HAD been passed on to the council,so where is the non payment,i asked the council if they had been receiving regular monthly payments toward the debt they replied that they had .I have been charged £18 for the letter,i also told them to take me to court as i have not missed any payments.B & S are sending bailiffs to collect a debt that they are already collecting.Please tell me i'm not dreaming,and that they haven't a leg to stand on..

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sorry about your probs.firstly a bailiff CANNOT levy ANY goods without showing you the court warrent and if asked for his registration card to show he is registered at the court that issued the warrent,also it is illegal for them to co-erse you into borrowing money, or threatening you with prison or any other form of threat ,if this happens call the police because they are overstepping the mark.If you deny them entry they will pass the debt back to the council as un collectable,then the court will decide on your willingness and financial ability to pay and make an order accordingly.OR you could apply to the council to take back the debt(which they can do )and make payment arrangements with them direct..

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I have been paying Bristow & sutor £13p.m since march 09 by direct debit for council tax arrears,without missing any payments.In march 2010 i asked them for a balance of the debt,their reply was that the arrangement had been cancelled in august 09 due to the fact that i had not supplied them with proof of benefits after 4 mths of the arrangement being set up,i was not notified of this fact.I requested a copy of the letter stating this fact but was told that no further discussion will be entered into and that the bailiffs had been instructed to attend my home.I had a hand delivered letter from the bailiff stating that he had attended my home with a view to remove my property because of non payment of council tax.I HAD NOT HAD A BAILIFF CALL PREVIOUSLY.I called the bailiff,explaining that i had not missed any payments,not interested,he insisted that he could reinstate the arrangement only if he came to my home and filled in a repayment form after putting a levy on my goods,i told him to get stuffed.Ithen asked Bristow & sutor if ALL my payment(15)had been forwarded to the council,they replied that ALL payments made to them(15)HAD been passed on to the council,so where is the non payment,i asked the council if they had been receiving regular monthly payments toward the debt they replied that they had .I have been charged £18 for the letter,i also told them to take me to court as i have not missed any payments.B & S are sending bailiffs to collect a debt that they are already collecting.Please tell me i'm not dreaming,and that they haven't a leg to stand on..

 

Can you PLEASE post this question on a NEW THREAD. Otherwise, it will be necessary to start reading through a post that was started in 2007!!!

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  • 2 weeks later...

hi there Tom Tubby i have been trying to find out how to PM you with a question as you seem to know about bristow and suitor but cant so i thought id try putting it on here with a hope you will reply sorry for hijacking another post!! my problem is

I have just had to pay £275 to bristow and suitor bailiffs but want to know if i can put in a compliant agains them.

I owed from last years council tax and was due to make the last payment on 27th march of £125 i am a full time student and the debt in in my husbands name. The payment hadnt been made due to easter and husband not getting paid untill 2nd march but i hadnt contacted them which i know was wrong but i am a midwifery student in placement on nights at presesnt, Bristow arrived at my house at half past 4 today while i was asleep and the bailiff spoke to my 11 year old son and gave him a removal team letter! my son had told him i was upstairs, i rang the bailiff when i got up at half past five and explained and he said he was coming back at nine that night as my husband would be there by then and that he had charged me £150 for this visit, i have tried ringing there office which was closed and tried ringing citizens advice also closed. he said if i didnt pay it there and then he would be back at nine and we would have to pay another £150 so i paid him the full amount. Please can you tell me are they in there rights to charge £150 for a visit i like many people were fooled into letting them in at the beginning and they did a levey they then asked for increadible high payments of £150 a month even though i sent them a financial statement showing we had £49 spare at end of each month i even sent a copy to council who were not at all interested and as good as said they were happy with how bristow and suitor were dealing with it and they would not get involved! I asked why he had spoken to an 11 year old, who is now upset he answered the door! he said because he would have been more upset had he just walked away after opening the door, he simply asked if my husband lived there and if i was in never asked to speak to me he said it was reasonable behaviour to hand the form to my son!! can i complain about this who do i do it to and how! We really cant afford to have paid that amount and now will have to miss part of mortage as we live on exactly what comes into house!

I have only asked you as you seem to be great where bristow and suitor are comcerned! thanks you so much in advance

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  • 2 months later...

Hi Tom

 

I'm having a real battle with Bristow and Sutor over what is considered a "Reasonable" cost for attendance with a van. They have told me that there was a charge of £130 plus the hourly rate of £100 per hour for the bailiff...Any advice?

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Hi Tom

 

I'm having a real battle with Bristow and Sutor over what is considered a "Reasonable" cost for attendance with a van. They have told me that there was a charge of £130 plus the hourly rate of £100 per hour for the bailiff...Any advice?

 

welcome

 

can you please start your own thread use this link

 

http://www.consumeractiongroup.co.uk/forum/newthread.php?do=newthread&f=168

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  • 2 years later...

We too are having problems with Bristow & Sutor, yesterday a "bailiff" called at our home (uninvited) and when he realised we would not speak to him, he attempted to enter our home, but was told to sling his hook. He refused to show his certification or any proof apart from his ID badge. According to Office of Fair Trading, Bristow & Sutor are only debt collectors and do not work for the court, at least not the one in question of our alleged Council Tax arrears. After doing a search of Certified Bailiffs Register it appears that the "bailiff" in question is certified, but only to Worcester Combined Court and not our local court, does this make a difference? Any advice would be gratefully received. Thanks!!

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We too are having problems with Bristow & Sutor, yesterday a "bailiff" called at our home (uninvited) and when he realised we would not speak to him, he attempted to enter our home, but was told to sling his hook. He refused to show his certification or any proof apart from his ID badge. According to Office of Fair Trading, Bristow & Sutor are only debt collectors and do not work for the court, at least not the one in question of our alleged Council Tax arrears. After doing a search of Certified Bailiffs Register it appears that the "bailiff" in question is certified, but only to Worcester Combined Court and not our local court, does this make a difference? Any advice would be gratefully received. Thanks!!

 

Hi Poppy, as this is a very old thread it may be better to post up on your own new one. You can use the one I have started for you here:

 

http://www.consumeractiongroup.co.uk/forum/newthread.php?do=newthread&f=168

 

We can then target the advice to your exact situation. You do not have to let the bailiff in, in fact no law forces you to deal with them, deny them a levy and they are powerless. Keep doors and windows locked, and hide any cars a good way away. Bristow and Sutor do operate as bailiffs also,

We could do with some help from you.

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The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!

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