Thread: Query in regards to Welcome Finance

Originally Posted by aurelio_fabio

I have sent away my S.A.R - (Subject access request) but I also sent a letter requesting they cancel my PPI and inform me of my new monthly payment. This letter was sent 2 weeks ago and I still have not had a response from them - how long should I give them? My next payment is due a week today - should I allow this payment to go through as normal?

Thanks.

Hello Fabio,

Did you give them any time limits when you asking that the ppi was cancelled.

I would maybe give them a nudge, and informing that your the cancellation started from the date of the letter that you sent, so therefore all further payments should be taken into consideration. Even if this payment does go through, you will still be able to reclaim it back with all the other payments that you have made

Good luck and keep us posted

Hi there, Welcome Finance are a nightmare - they apparently have a policy of not replying to letters!! When you write to them, make sure you send recorded delivery and then check it has been signed for on Royal Mail website (print off confirmation - you'll probably need it!). I ended up emailing copies of letters and recorded delivery receipts to the Chief Executive of their parent company Cattles - they soon moved then - the branch staff were falling over themselves to be helpful and the cheque for the PPI was received within 2 weeks.

If you get no reply to your letter please let me know and I'll give you the Cattles contact details. Also, be careful when they re-write your agreement, again let us know when that is imminent.

Are you writing to their head office or branch address? I have the contact details for the Compliance Officer at HO in Ruddington if you want it.

Kind Regards

Ell-enn

Hi, You should ask for the return of all premiums paid to date when you send your letter of cancellation. If they don't respond (and the branch are unlikely to!) then send a letter to head office with copies of all your letters to branch and also copies of the royal mail signed for receipts. In all probability the branch will say they never received your letters so you need proof!
The contact details at Welcome HO are:

Compliance Officer (sent you her name in a PM)
Compliance Department
Welcome Financial Services Limited
Mere Way
Ruddington Fields Business Park
Ruddington
Nottingham
NG11 6NZ

If they do not respond I will let you know the Cattles PLC contact details.

Remember, send everything recorded delivery and print off the royal mail receipts, Welcome have a really bad habit of saying they've never received letters.

If you can wait until tomorrow I will send you copies of letters (they are on my PC at work) to Welcome which were successful. Please let me know.

Best Regards

Ell-enn

Originally Posted by aurelio_fabio

I didnt send my letter Recorded Delivery but I did send my SARS letter recorded delivery. I sent the cancellation letter to my local branch who deal with my loan. I will send them another letter by Recorded Delivery asking them to confirm the cancellation and also my new monthly payment. I will also put in the letter that if they fail to respond within 5 days then I will be forwarding all the details onto Cattles. After I have cancelled do I then send my request for my refund? Is it as simple as that?!?

Hello Fabio,

As Ell-en suggested, do all letter now by recorded delivery.
After they have given you confirmation of cancellation then send you preliminary letter to them asking them to refund the PPI payments you have made to them. You have to quote your reasoning behind your reasons why it was mis-sold to you.

Now as for you asking is it as simple as that, yes it is, but you must be prepared to fight a bit for it and persist with it. They will more than likely deny it. So keep at them. Then comes your letter before action and if still nothing from them, ACTION, which is reporting them to the fos (if it within their time restraints) or court.

There are a few threads regarding ppi and WF, maybe read them

Just ask if you don't understand anything.

We are all here to help

Originally Posted by wikidwika

Hi,
In a similar situation here, wrote to Welcome last month as I was sold PPI despite having existing medical condition (clinical depression which has recurred twice.)
Also told them to cancel my insurance immediately. I only got the loan in March of this year so haven't paid too much off so far but the ppi was of no use to me yet i was told i had to have it etc and from what i've read on here i am definitely not alone.
Anyhow, got letter back last week basically telling me to get knotted and that it was their final response etc. but no mention of the insurance being cancelled and they still took the full amount on my last payment nearly 3 weeks after receiving my letter.

Hi there, what did you put in the letter you sent asking for cancellation? Did you use one of the CAG templates?

Kind Regards

Ell-enn