Thread: Sparta Vs On:line Finance (Gmac)

A bit of advice would be greatly received. I bought a car where the finance was underwritten by online finance (gmac really). It was from an "auto parc" where there are lots of small dealerships and they all use one agent onsite to sort the finance out. The finance was agreed to me but, the salesman said, after speaking on the phone to online, that I have to take their highest PPI insurance possible and "GAP" insurance. Over the full 5 year term, the total equates to nearly £2000. The salesman also never made any enquiries into my circumstances as I was about to become a full time student in a couple of months time, so the policy would not have been any use to me anyway; let alone the salesman informing me that a 3rd party policy could offer the same cover at a greatly reduced rate.

They have replied to this letter airing my grievances by stating that they merely received paperwork from the "dealership" and that any problems, the dealership were at fault not them and they would not refund and this was their final response and then the stuff about the financial Ombudsman to take it further.

Can that defence actually stand up to scrutiny? Surely they have a duty of care to ensure their products are sold appropriately and they are just trying to fob me off at the first contact? The actual salesman/company does not seem to be there anyway. I do have all the forms filled out for the financial ombudsman complaint, and have no fear in taking them on as they have been brutal in there exploitation on the contract/law with me if I was ever late with a payment etc.

Any thoughts would be greatly appreciated.

Similar Threads:

• GMAC or is it Online Finance?
• GMAC - Car Finance
• People v On:line Finance aka GMAC **WON**
• GMAC Car Finance
• On line Finance

This policy has been mis sold to you. You have a legitimate claim agauns the company. The salesman was acting as an agent and should not have sold you the policy knowing that you would be in full time education so soon into the policy being sold to you.
I am sure you will get more help with this but in the meantime have a look at the threads in the stickies section at the top of the forum!

This is helpful to my case.

Would the claim be against the car salesman or GMAC?

Hello HH! Thought I would see how the other half live!

The PPI forum is under refurbishment and will hopefully be sorted in the next couple of weeks. This should make things alot clearer for anyone with questions on this subject!

There is plenty of information available in the stickies but you do have to search for it at the moment. We are hoping to have a user friendly Guide in place before long!

Following the final response from on:line saying it was the "dealership" not their fault I made the complaint to the financial Ombudsman and got a letter saying they can't help as they werent under the juristiction when the poluicy was sold back in 2003.

Not sure what to do now. Obviously only court action is open to me now. I have no problems doing this as its something I feel strongly about. However, I think I need to read round the arguments that would be used to lodge the court claim so I can get my head round it and feel comfortable before starting any action. Pointers towards other's threads where the court action has been involved would be gratefully received!

Hate to bump a thread. but really am stuck with how to take this through the small claims process. Any help would be appreciated!

Hi Spartagates the way I see it is the policy is through GMAC not the dealership so any grievance should be direct with them, regardless who sold the policy if it aint of any use to you then wheres the argument. The fact the dealer is no longer there is irrellevant in my opinion and GMAC should be looking into the circumstances that you have explained to them, im sure you wont be the only one who has brought this to their attention.
I will see if I can get some more help for you on this.

Thank you! I'm not scared of issuing court papers, but would love help to get it right.