Thread: Citifinancial Loan details

Thanks everyone. i will send SAR and will you posted on progress

monocaptan

I have got a slight problem. I had a loan with Citi Financial back in Jan 2004 which i paid off in May 2004 for £2000. However i have loss documents(account number). Called citi financial to get details of loan but they say i never had a loan with them, i know i did because bank statement show direct dedit going out to citi during this period. the issue here is i am pretty sure i had PPI on loan cos went in for loan with them earlier in year and was told if i want a loan i had to take out ppi with it, i said no and hence was refused loan. do i send them bank statement to prove that i had loan facility with them and hence they should provide details of the loan.your help will be much appreciated

send them a SAR there is a template for this in the templates section of the forum.

That way they have to send the information they have on you.

if it's paid up then they don't need to give you a copy of agreement under CCA request so do a SAR.
if you get your equifax credit report then there'll be a partial account number showing which you can quote.
if the still say they can't find any info then complain to ICO.

this is what i did and i got all the info within a week of registering complaint