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my next door neighbour, a pensioner, has booked a holiday to mexico (cancun) for 7 nights in november. he made the booking and paid cash about 3 weeks ago.
he had a phone call today, to say that he could collect his tickets.
when he went to the agency, he was asked for his insurance documents.
he told them that he didn't have any. the agent told him that she could not let him have his tickets without ins. docs.
so he purchased insurance there and then from the agent at a cost of £40! he was also told that there would be a departure tax of $45 payable before he left mexico.
to me, this appears to be a very poor customer service!
£40 for just 7 days! im sure that if he had been able to shop around, he could have got it cheaper. unfortunately he dosen't have internet access.
obviously, now he's paid, he's not looking for his money back, but i said i would try and find out if thomas cooke had acted properly and if not, he could write and complain.
i appreciate that he booked through a travel agency, so it could be there responsability.
Well, I did a quick comparison on one of them sites, based on a 70 years old, 1 week in November for Mexico starts at £32 and goes up to £95, so I don't think that he's been done.
He would need to check his T&Cs, if it states that travel insurance is a condition to book the holiday, then they've done nothing wrong (although it doesn't have to be theirs).
Apologies to people who I was in the process of helping, I may be gone some time.
thomas cook/insurance
to mexico (cancun) for 7 nights in november. he made the booking and paid cash about 3 weeks ago.
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