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Hi all have been looking at this site for some time, hope you can all give me some advice took alone out with Blackhorse in 2005 for £10,000 then another loan for £5,000 it in 2006 given me a £15,000 loan, Blackhorse canceled my old loan and started a fresh loan. Well have been looking at my ppl papers and it says insured for invol-employment sickness and life but next to invol-employment it says refer to section 2c so looked at section 2c to see small print does not cover self-employed :o
then on the policy it has my husbands name and employment details SELF-EMPLOYED, phoned Blackhorse spoke to the lady (if that is what you could call her8-) ) you sold us our ppl to be told "You signed it" "You signed it" and thats all she could say, but she would start the ball rolling for us to cancel the ppl. I asked her well what will happen with the £8****:o for the ppl that had been put on our loan inc interest ( a fool and there money are soon parted must me a fool) as well as the payments we had be making for this ppl ? " dont know" well who do i write a complant to ? " dont know but you signed the agreement" yes we did sign but trusting you " look its being canceled thats the end of it dont contact me no more" but hold on will our monthly payments go down "goodbye" she said and put the phone down. What do i do now has anybody got some advice have we got a claim if so do we claim for the full amount and all payments and would this taken off the loan or would it be put in to are personal bank account???
i would also like to say i have all my paper work for these loans so do i still have to ask for SAR request.
I would also like to point out at no time was we asked if we had another insurance to cover this or given a payment details without PPl
i would also like to say i have all my paper work for these loans so do i still have to ask for S.A.R - (Subject access request) request.
I would also like to point out at no time was we asked if we had another insurance to cover this or given a payment details without PPl
Hello Loukim,
Your post with the discussion with the lady made me laugh
I think you have a very good case of mis-selling and the lady who sold it to you probably thinks you have too
You don't have to do a SAR if you have all of the paperwork and you are sure of the figures.
They do charge interest on the PPI, but the amount is not always shown as it is included in the total interest of the loan, so make sure you calculate that amount as well. Then ask for contractual interest on top, from the day they take the first payment to the day they give it back to you.
Be prepared that they will give a bit of a fight, but you just show them that just because you signed the form, does not cover up the fact it was mis-sold, they gave you no choice if they did not quote figures without it, and they have a responsibility to ensure that it is fit for the purpose it was sold. I would imagine that you paid thousands for nothing:o
Go get them and if you need help shout.:grin:
If any of my posts are helpful, please feel free to click my scales. All information is given as my opinion only, based on my own personal experiences. I have no legal training, but have educated myself in aspects of consumer legislation. My motto "NEVER GIVE IN, NEVER SURRENDER", THERE IS A WAR ON YOU KNOW
I phoned the number on the back of my PPI paper which is given as a contact for any question to be told this was the wrong number as it was for Lloyds-tsb and i had to contact blackhorse, so asked well why is number on my paper work as a point of contact they did'nt know but told me to ring the branch number who sold me my ppl, so i rung
blackhorse branch and asked for contact details for who i was to write a complant to, after being left on the phone for some time they came back with an address, but was told they had looked at my notes and there was an e-mail from somebody named sarha ??? who had said she had posted me a letter, so i asked could i please have this Sarha's contact details so then at least have a point of contact, "hold the line" the well behold the lady that sold me the PPl came on the line "yes Mrs......what can i do for you" so i asked her for this sarha ??? contact details " sorry have got no contact detail as she only e-mailed" ok then can i have her e-mail address "no" so asked why to be told " you be contacted by post and this letter is to confirm you have canceled your PPl dont contact me anymore as this is nothing to do with me now" so i said and what about whats owed to me the money you have charged for a worthless piece of paper " YOU SIGNED IT MRS....... yes i did but You sold me my PPl its your job to look after your customers and to make sure that you sell then a PPl thats fit for the purpose its sold for " dont contact me no more" until i receive a point of contact i will contact you then the phone was put down. I phoned fos who have taken all my details down and given me a ref No and said they would be written to blackhorse to make them aware of my complant and they have 8 weeks to do so.
What a bunch of W****** to say the least, i'am hoping to get a letter in the post today so will keep you informed Cheers! for replying
Sorry:o forgot to say have posted letter with all documents copies with nice BIG fat red circles round the point off section 2C no cover for SELF-EMPLOYED and occupation details SELF-EMPLOYED
could someone answer my question please
my loan is a single premium loan that stll has 8 years on it,the paper work says £***** for the ppl and £***** for the interest on the ppl, when i make my claim do i add both these together and ask for that amount back(as this is what they lent me on top of my loan) or do i ask for the money for the ppl + the interest payed to date as well as the money i have payed to date with interest.:o
can anyone help!
could someone answer my question please
my loan is a single premium loan that stll has 8 years on it,the paper work says £***** for the ppl and £***** for the interest on the ppl, when i make my claim do i add both these together and ask for that amount back(as this is what they lent me on top of my loan) or do i ask for the money for the ppl + the interest payed to date as well as the money i have payed to date with interest.:o
can anyone help!
Hello Loukim,
You add the amount charged for the premium and the interest they applied to it. Put these figures onto a spreadsheet and work out the contractual interest owed from the date the loan was taken out to today. That will be amount you want back in the form of a personal cheque.
Is the PPI still running if so cancel it. If they insist on you taking out a new loan, refuse to do so.
If you need help shout.
If any of my posts are helpful, please feel free to click my scales. All information is given as my opinion only, based on my own personal experiences. I have no legal training, but have educated myself in aspects of consumer legislation. My motto "NEVER GIVE IN, NEVER SURRENDER", THERE IS A WAR ON YOU KNOW
thanks you for your reply blackhorse said there was a letter on its way to me to confirm that they are canceling my PPI, thats about the only question they would answerl
would i be right in saying that if i request all the money DUE TO ME as a personal cheque my monthly payments and loan amount will stay the same as i'am not making the loan amount any bigger or smaller so they cannot change my loan aggreement
thanks you for your reply blackhorse said there was a letter on its way to me to confirm that they are canceling my PPI, thats about the only question they would answerl
would i be right in saying that if i request all the money DUE TO ME as a personal cheque my monthly payments and loan amount will stay the same as i'am not making the loan amount any bigger or smaller so they cannot change my loan aggreement
personally it would be your choice, but they will argue that what is outstanding on the ppi and ppi interest, you have not paid for, if that makes sense. When they cancel the ppi and rebate it, they will knock it off the balance of the loan and reduced the amount you owe. do not agree to sign any other loan agreement. Your payments should reduce or pay over a shorter term.
As for the proportion of ppi and ppi interest you have paid, you want it back in a cheque payable to you.At the end of the day, it is money they should not have taken from you. With any amount the offer, you want extra interest added at the contractual interest of the loan.
If any of my posts are helpful, please feel free to click my scales. All information is given as my opinion only, based on my own personal experiences. I have no legal training, but have educated myself in aspects of consumer legislation. My motto "NEVER GIVE IN, NEVER SURRENDER", THERE IS A WAR ON YOU KNOW
Just got letter this morning, fobbing us of saying that we choose a payment protection policy in which went against our express recommendation.Whilst there recommendations led them to offer us protection against critical illness and we choose to change the cover to involoutary unemployment.
What a load of ***t is it not the sales person job to point out that this PPI would be useless to me, not at any stage did the sales person tell me that my husband would not be covered by this as he was self-employed. Insurers are under obligation to ensure that the policy they sell is appropriate to the customer.
HSBC 1st preliminary letter £3692 10.10.06 LBA sent 24.10.06
HSBC 1st Preliminary Letter £3280 10.10.06 LBA sent 24.10.06
Capital 1 SADR 11.10.006
Halifax Visa SADR 11.10.06
CITI SADR 12.10.06
HSBC Gold card SADR 23.10.06
If you have just sent an initial letter asking for the refund then the next stage is a formal letter before action. I dont know if there is 1 for PPI on here HHNF will know. Im expecting my bums rush letter any day will then send the LBA & then issue PRoceedings if they still deny. Then I will need all the help I can get cos Im not that confident I know what Im doing
HSBC 1st preliminary letter £3692 10.10.06 LBA sent 24.10.06
HSBC 1st Preliminary Letter £3280 10.10.06 LBA sent 24.10.06
Capital 1 SADR 11.10.006
Halifax Visa SADR 11.10.06
CITI SADR 12.10.06
HSBC Gold card SADR 23.10.06
I'm just in the process of getting a refund for PPI, due to if I become involuntarily umemployed I wouldn't have been able to claim as I'm self employed. It has been a long battle, I started my claim in April and they have now agreed that I was mis sold and I'm just waiting for the paperwork to sign for the refund.
I had sent 3 letters over this time each letter stating why I have been mis sold I kept getting the same reply back just like you saying I was sent an agreement which I had signed and retuned which I did and I had the option to cancel. Although this maybe the case I was still mis sold. Most people wouldn't know or understand they are not fully covered or that they should have been given other options; unless you worked in this industry. We the general public are reliant on the banks and financial institutes to give clear and proper advise which is suitable for our individual needs.
The last letter that I sent which prompted them into agreeing I was mis sold, covered every angle possible to which I believe I had been mis sold. Even down to:
I wasn't told I could use another company to provide my PPI cover.
I wasn't given a monthly payment option,this would have worked out cheaper.
I wasn't asked If I had other cover.
I wasn't told about any exclusions.
I wasn't sent comparisons between PPI cover and no PPI cover.
These are just a few reasons of mis selling their are probably a lot more but these applied to me.
Also your complaint is very similar with mine as I also had a second loan whereas the first loan was cancelled and put into one larger loan. I didn't have PPI on my first loan but it was added on my second loan which put another £1,500 on top of my loan. Not sure if this was a correct procedure by the bank because if my first loan was left as it was and not rolled into the new loan it would have finished 2 years ago, plus the interest rate was higher then my first loan so I think I was taken advantage of. This I put all my letter, lots of figures and comparisons what I thought it should have been and how worse off I am because of this.
This last letter seemed to have caused a different reponse I cant say why this happened as they have agreed I was mis-sold due to the involuntarily employed aspect of the policy, but all my correspondence to them had listed this from the very start of my complaint. So it would seem to me that persistents is the only way you will get your refund. They mis sold you, they are wrong, why pay for a policy which you can't fully use. Its your money just keep pursuing it. You can always use the Financial Ombudsman Service if you feel you have covered every avenue, but don't give in...
I hope this has been helpful as I can only advise as to what has happened with me and my case. I'm not experienced in the law or in financial products I have picked everything up from this fabulous site...
There will be more knowledgable people on here who will be able to give you good advise and what to do next I can only help if I have experienced it...
thank for your advice lizzy
i have since spoken to the chap who wrote the letter and he asked me to e-mail my reply to him so i have i did a letter and scanned then e-mailed it to him. i have also wrote in the point you pointed out ie, never told we could use another company for ppl ect
and said that a no time was we told that the ppl would be no good for us as my husband being self employed and would anybody in there right mind pay for an insurance that was no good for them, ect and have they got a recording of the phone conversation, i want a full refund that is due to me +8% interest in a cheque.
He has since phoned me to confirm he has received my e-mail and would be going to the finance department to see what they had to say and would e-mail a reply as soon as he knows what they are going to do about. I gave then 7days to reply
thank for your advice lizzy
i have since spoken to the chap who wrote the letter and he asked me to e-mail my reply to him so i have i did a letter and scanned then e-mailed it to him. i have also wrote in the point you pointed out ie, never told we could use another company for ppl ect
and said that a no time was we told that the ppl would be no good for us as my husband being self employed and would anybody in there right mind pay for an insurance that was no good for them, ect and have they got a recording of the phone conversation, i want a full refund that is due to me +8% interest in a cheque.
He has since phoned me to confirm he has received my e-mail and would be going to the finance department to see what they had to say and would e-mail a reply as soon as he knows what they are going to do about. I gave then 7days to reply
Lets see what happens next ?????????
Hello lou,
At least you have had a response from them, lets wait and see what the come up with then. Best be the full refund of PPI and the interest they charged you. They will give you the minimum if they can get away with it. Oh an while you are at them be sure you ask for the contractual interest that you could have had the benefit of, if they had not miss-sold it to you. Can you pm me the figures, I will check them if you like, so you know exactly what you are after.
You decide now not them regarding the refund
If any of my posts are helpful, please feel free to click my scales. All information is given as my opinion only, based on my own personal experiences. I have no legal training, but have educated myself in aspects of consumer legislation. My motto "NEVER GIVE IN, NEVER SURRENDER", THERE IS A WAR ON YOU KNOW
Got letter from fos this morning said they have sent blackhorse a letter to say they that i have been in touch and they have 8weeks to to date of receiving my original complaint detailing the outcome of their investigation.
Lets see what happens
Blakhorse mis-sold ppi as self-employed
Hi all have been looking at this site for some time, hope you can all give me some advice took alone out with Blackhorse in 2005 for £10,000 then another loan for £5,000 it in 2006 given me a £15,000 loan, Blackhorse canceled my old loan and started a fresh loan. Well have been looking at my ppl papers and it says insured for invol-employment sickness and life but next to invol-employment it says refer to section 2c so looked at section 2c to see small print does not cover self-employed :o
( a fool and there money are soon parted must me a fool) as well as the payments we had be making for this ppl ? " dont know" well who do i write a complant to ? " dont know but you signed the agreement" yes we did sign but trusting you " look its being canceled thats the end of it dont contact me no more" but hold on will our monthly payments go down "goodbye" she said and put the phone down. What do i do now has anybody got some advice have we got a claim if so do we claim for the full amount and all payments and would this taken off the loan or would it be put in to are personal bank account???
Reply With Quote
Originally Posted by loukim
they did'nt know
but told me to ring the branch number who sold me my ppl, so i rung 
yes i did but You sold me my PPl its your job to look after your customers and to make sure that you sell then a PPl thats fit for the purpose its sold for " dont contact me no more" until i receive a point of contact i will contact you then the phone was put down. I phoned 
Cheers! for replying
