Thread: Do I still have to pay Balance of Deposit?

Hello there.

I booked an holiday about 3 weeks ago, over the phone.
They said I would only have to pay £99 deposit which I did on my visa, the rest of the holiday would be payable at various dates. But then my wife had to stop working. I rung up to cancel but they informed us we would still have to pay the balance of the deposit which amounts to approx. £600.
I was unaware that £99 was only part of the deposit and this was not explained to me over the phone. Also I never recieved the terms and conditions they said they sent us to sign, so nothing has been signed.
I have tried to explain this to them but they say they have now paid the hotel the full deposit of £699 and need us to refund them. They also said that we have entered into a verbal agreement. But the only thing I was aware to agreeing to was the £99. Where do I stand? Please help.

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Call their bluff - ask for proof that the hotel has actually been paid! You certainly will not get your initial deposit back, but your liability for any more will be almost impossible for them to prove. Simply WRITE to them stating that due to unemployment you have to cancel the holiday as booked and you will not be seeking repayment of your deposit. Send it by Recorded Delivery, but do watch in case they try to take it from your credit card without your permission as it is all too easy for them to try this.