Thread: Can I claim an airfare refund ?

Hi there

On 24/9/07 I booked a weekend break to Barcelona to depart 20/10/07 through Book flights, hotels, city breaks, car hire, holidays and more with Travelocity.co.uk (part of lastminute.com). However, I now need to cancel and so I called travelocity. I was told that I could cancel the hotel with a full refund, but I could not get any refund for the flights (with Monarch airlines) as they are non-refundable.

However, I've just done a dummy booking on the travelcity website and cannot see any mention of non-refundable flights. The terms and conditions simply say that I should check the 'flight rules' section, which I cannot find anywhere!


I also spoke to Monarch today, who told me they wouldn't refund me on this type of flight.

Even more annoyingly, should I decide not to cancel and just choose another date and 2nd passenger, Monarch will charge me £20 EACH WAY to alter a ticket, plus the difference in fares if there is one - therefore to change a name on 1 ticket and the dates on both will cost £120.00! On top of that, Travelocity want to charge £45 per amendment, per ticket!!!! All this for a few clicks of a mouse! When I asked Travelocity to justify their fee, the call centre (non UK based) would only say "It's company policy." They have however, agreed to waive 1 x £45 fee after I made a fuss.

My question is, do I have fair grounds to claim a full refund for my airfare?

It seems wrong that the airline will simply sell my seats on again, making double profit!

If someone could check the travelocity website I'd be grateful.

Any help would be greatly appreciated.

Regards

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Hi mj,

I found something. I don't know if I can post a link but from their home page (Travelocity), click on 'Customer Support' - top right of page.

In All Help Topics click on 'flights'

Scroll down to 'Booking Amendments and payment enquiries'

Then click 'I want to cancel my ticket'

I think this is what you are looking for.

Also, I found on the Monarch website that all their scheduled flights are non refundable.

Check your travel insurance (if you have it already) to see if the reason for your cancellation is covered.

Hope this helps a bit.

Louise