Patricia Pearl - Small Claims Procedure - A Practical Guide


An excellent guide for the layperson in how to use the County Court - a must if you are intending to start a claim.

£19.99 + £1.50 (P&P)




Last Will and Testament Kit


Make a legally valid will without the fuss and expense of a solicitor - includes a full step-by-step guide.

£9.99 + £1.50 (P&P)

BAILIFFS - The Law and Your Rights

Written by John Kruse, one of the leading experts on Bailiff Law, this consumer friendly guide is essential reading for anyone who comes into contact with a bailiff.

The book is easy to understand and clearly explains the rights a bailiff has, and also what they cannot do when collecting debts and repossessing goods etc.

£13.95 + £2.00 (P&P)


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  1. #1
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    Default Chip & PIN again

    Readers might like to listen to today's You and Yours for some cases where people have lost money through fraudulent use of their Chip&PIN and had the experience of the bank refusing to pay up.

    http://www.bbc.co.uk/radio4/youandyours/listenagain/monday.shtml

    ((The articel is 28 minutes into the broadcast))

    ""In France they can now clone chip to chip""

    Sandara Quinn (the lady representing the card industry) and Nigel Evans MP failed to mention that consumers dont have to have PINs if they don't want them.

    Chip & signatureicon cards are available for those who simply don't trust PINs

    Similar Threads:

  2. #2
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    Default Re: Chip & PIN again

    I read a story a while ago (Nov 2004) about a bloke in the UK who had an entry added to his credit reference which stated that he wouldn't accept any claims against him for fraudulent loan/credit applications unless the application was accompanied by his fingerprints;

    Nothing the banks can do about it apparently. http://www.theregister.co.uk/2004/11...ghts_id_theft/


    Edit : Just noticed this is in the wrong forum... (mods?)


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  3. #3
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    Default Re: Chip & PIN again

    My bank have refused to issue a chip and signatureicon card unless I am "physically unable" to use "chip and pin".

    I've a mind to write to them and say "I am physically unable to use chip and pin. Please issue a chip and signature card".

    They would get short shrift from me asking for a doctor's report... LOL!!!


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    Default Re: Chip & PIN again

    "physically unable" to use "chip and pin".
    That would have to be a novel disability wouldn't it? You can hold a pen, but you can't press buttons on a keypad?

    Maybe ultra-sensitive fingertips?

    Made up disease: Hyper Sensitive Meta Carpal Syndrome (HSMCS). I'm sure you could fake a webpage on this "appalling and painful" condition...

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    The opionions in this post are guaranteed to conform to the laws of physics, but pretty much nothing else...

  5. #5
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    Default Re: Chip & PIN again

    LOL. Actually, any details about my medical history are completely confidential and they have no right of access to them. So all they have to go on is my word. And if they don't take it I shall lumber into action the might of the CAGicon Team of 30,000 users...


  6. #6
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    Default Re: Chip & PIN again

    So shops and stores can still accept payment with signatures? They have been lying to us then since 14 Feb saying the payments will only be accepted with chip & pin?


  7. #7
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    Default Re: Chip & PIN again

    No the shops have never lied, but the card industry is a bit economical with the truth and how the sPIN it.

    When a retailer is presented with a Chip & signatureicon card they can't tell if it's Chip & PIN or Chip & Signature until the chip is read, and either a prompt to enter a PIN appears OR a transaction slip is produced for the cardholder to sign in the normal manner.

    Blame the Chip & PIN people, not the retailers.


  8. #8
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    Default Re: Chip & PIN again

    Quote Originally Posted by JimmyTheOne
    No the shops have never lied, but the card industry is a bit economical with the truth and how the sPIN it.

    When a retailer is presented with a Chip & signatureicon card they can't tell if it's Chip & PIN or Chip & Signature until the chip is read, and either a prompt to enter a PIN appears OR a transaction slip is produced for the cardholder to sign in the normal manner.

    Blame the Chip & PIN people, not the retailers.
    The quick way to get a C&S card - enter your PIN incorrectly three times. The card will be PIN blocked and only work with a signature. This happened to me (admittedly prior to 14th Feb) when I forgot the PIN. I'm not certain if it is the case now though.

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    Default Re: Chip & PIN again

    Quote Originally Posted by thewifeandI
    The quick way to get a C&S card - enter your PIN incorrectly three times. The card will be PIN blocked and only work with a signatureicon. This happened to me (admittedly prior to 14th Feb) when I forgot the PIN. I'm not certain if it is the case now though.
    The only problem with that is that I cannot then use it as a cashpoint card...


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    Default Re: Chip & PIN again

    Quote Originally Posted by StoneLaughter
    The only problem with that is that I cannot then use it as a cashpoint card...
    I thought I'd read somewhere that ATMs used the stripe still - I might be wrong though.

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  11. #11
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    Default Re: Chip & PIN again

    ...but isn't the PIN still locked whether it's chip or stripe? My PIN's the same whichever system I'm using.


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    Default Re: Chip & PIN again

    Absolutely correct it does deny access to cash from ATMs to you and the bad guys. You can get cashback with your debit card only at major retailers or over the counter at a branch using your signatureicon. Therefore you don't have to be concerned about PIN misuse if you've not got one.

    What I do personally, is I have a card (PIN or Signature operated )savings account which I keep low amounts of cash in for everyday use. The card can be used at ALL ATMs, but as it doesn't have a Visa or Mastercard not in shops.


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    Smile Re: Chip & PIN again

    not all retailers are using chip and pin anyway, i had to sign y'day when buying some fish food at a garden centre!

    I QUESTION THEREFORE I AM!!

    Unfortunately i'm not an expert in any given field legally and my advice and that of the Consumer Action Group and the Bank Action Group is given without prejudice and without liability so please if in any doubt whatsoever seek help from an insured qualified professional. Contents of my posts are purely my own personal opinions and not condoned or endorsed in any way, shape or form by CAG. Thank you!


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    Default Re: Chip & PIN again

    not all retailers are using chip and pin anyway
    God help them. If they haven't upgraded their swipecard thingy, they are liable for any fraudulent use...

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  15. #15
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    Default Re: Chip & PIN again

    Chip and PIN is yet another way for the banks to pass the buck to the customer for fraud.

    Banks are liable for any unauthorised transactions on an account unless they can prove that the customer has been negligent. With a signatureicon on the back of the card anyone could learn it and it was hard to prove that the customer was negligent. With a PIN the card theif would have had to see a PIN being entered, hey presto, customer at fault, customer liable.
    Card fraud is falling slowly, banks liability for said card fraud has fallen sharply.

    More 'champagne for the shareholders meeting'.


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    Contents of my posts are purely my own personal opinions, some formed by personal experience and some from research. If in doubt seek qualified legal advice.


  16. #16
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    Default Re: Chip & PIN again

    Quote Originally Posted by blueskies
    Card fraud is falling slowly, banks liability for said card fraud has fallen sharply.

    More 'champagne for the shareholders meeting'.
    And interesticon rates that 'are high to cover the cost of fraud' are still not coming down...

    Jeep (The Wife & I)
    Halifax joint a/c (£3800 charges + £40 interest on charges over 11 years) - paid in full 23/06/06
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  17. #17
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    Default Re: Chip & PIN again

    Quote Originally Posted by fivelaws
    God help them. If they haven't upgraded their swipecard thingy, they are liable for any fraudulent use...
    Retailers base their decision to opt for Chip & PIN or remain with the old system based on risk and cost.

    In the same was as you can make hopefully an informed decision on whether to opt for Chipped cards with PINs or Chipped cards with Signatures based on your needs. (Do you fell safer using a PIN, can you meet PIN T&Cs (the card industry cant), if a disputed transaction arises where a PIN is used are you confident you know what to do?)

    Think about it. Visa/MasterCard etc openly allow retailers / other countries to opt in or out of Chip & PIN. Yet they fail to tell UK consumers they can opt out of PIN.


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    Default Re: Chip & PIN again

    ...and when customers TRY to opt out of Chip & PIN they are refused the option to do so.


  19. #19
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    Default Re: Chip & PIN again

    I've always been against Chip and Pin, I believe it puts customers at more personal risk.

    I bought a pair of sunglasses at Millets the other day and to my surprise they don't use Chip and Pin, took me by surprise I had to sign.....happy with that! ;-)

    Out of interesticon "finger-print" technology is widely used in Mexico, why did the banks not save all the money they spent on promoting Chip and Pin and spend it on something even more secure/safe.

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    Default Re: Chip & PIN again

    Quote Originally Posted by StoneLaughter
    ...and when customers TRY to opt out of Chip & PIN they are refused the option to do so.
    You shouldn't be. Just put it in writing you want a Chip & signatureicon card for personal safety and security reasons. Never discuss this with a call centre for the simple reason that 99% of them either know nothing of chip & Signatue or they've been briefed to stay quiet about this type of card.

    On Friday I was in a branch of the Halifaxicon. The lady on customer service, very helpful as she was, insisted that you could only get Chip & PIN cards and everyone must have one. That was until I spoke to her supervisor, and then was told, " if you want a Chip & Signature card, you can have one, just tell us"



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