Thread: PPI Withdrawn by Bank at age 65 - any advice

i is a definitive case of mis selling when they are already aware that beyond 65 it is not for you
also it would be considered a breach of contract to discontinue a policy before the expiration of a contract when it is already accepted so the policy should have reamined intact and allowed to continue,
this is a breach...if you can remember when people on disability were allowed mobility allowance right up to they are 65 but once awarded this policy it is allowed to continue till renewal date then it would be discontinued well as far as i can remember this is the same as what should happen on a contract i would think failure to continue the policy would result in a serious breach of contract ,imo
hope this helps...hopefully some of the wizards on here can pick this up and give some legal guidance see curly or peter the bard
patrickq1

is their a copy of the agreement and was there a continuation of the same policy as far as i am aware the continuance and payments should not be stopped even during payments,was this a loan through a credit card company ,and was their any late payments by the PPI company,if their was a continuation was another ppi added to the policy ,who where the company and last but not least can you scan the documents on here for others to look at,i had simmallar problems with MORGAN STANLEY...
PATRICKQ1
PPI and loan issues...

Thank you both for your posts - I will check these points with my aunt. I really think that if they had no intention of continuing my aunt's PPI after her 65th birthday then she either should have been advised, or should have not been sold it in the first place.

I will go through all the info you've given me, and see if I can find some answers in her paperwork, I'll post info back on here when I have it. Thanks again, your advice is very much appreciated.

Hi, had a long chat with my aunt yesterday about this:

1) Credit card - she had PPI, claimed on it due to depression, they cleared the card as there was not much on it. She then used the card again and continued to make PPI payments. At the time of taking out the card (around 5-8 years ago) she took out PPI but at no time was she clearly told that this PPI would cease on her 65th birthday. Also, after her first claim on it, and the reinstatement of PPI payments she was not advised that this would stop at 65.

She's sending me a copy of her paperwork on this (it's a Mint card I think), and I will send a CCA request - do you think we should do a SAR as well?

In everyone's opinion would this still be a case of breach of contract?

2) Her loan amount - this is worse (for her) - MBNA loan, no PPI taken out, so we'll just have to see if they would take reduced payments for a period of time (she has a perfect payment record with them) - but am not holding my breath. I kind of wish she had taken the PPI out - she only took the loan two years ago, and they were pushing her hard to take it.

So really, I think it is only the credit card PPI that I need any help with.

Thanks again.

your a gent peter thanks mate
patrickq1

Originally Posted by peterbard

HI Pandora
You really need to get a copy of the terms and conditions of the insurance.
This will be regulated by the FSA so a S.A.R - (Subject access request) is the form to send.
The FSA guidlies state that an insurance company must take into consideration the needs and requirements of the purchaser when selling a product. Firstly i would contact the bank quoting the relevant bits from the FSA guidlines below.

And ask them why you were sold a policy that you would not be able to claim under.

3. Principle 6 requires firms to pay due regard to the interests of their customers and treat them fairly. Principle 7 requires firms to pay due regard to the information needs of their customers, and all communications with customers to be clear, fair and not misleading.
Principle 3 is also relevant, in that it says a firm must take reasonable care to organise and control its affairs responsibly and effectively, with adequate risk management systems.
Our SYSC manual backs this up by requiring firms to have appropriate systems and controls in place. In particular, SYSC 3.2.6R says that a firm must take reasonable care to establish and maintain effective systems and controls for compliance with applicable requirements and standards under the regulatory system.
4. To comply with these rules, we believe that a firm should take reasonable steps to ensure that customers do not buy policies under which they are ineligible to claim benefits. This applies to all noninvestment insurance products, not just PPI, and to nonadvised as well as advised sales.
Also complain to the FSA i have included a link here to the appropriate page.
Making a complaint : FSA Money made clear—guides

Best regards

Peter

Thank you very much Peter, I am seeing my aunt on Sunday so will have a copy of her terms and conditions then, and will put a letter together early next week. I am still unsure as to which way to go with this - reinstatement of her PPI so she can then claim on it whilst undergoing treatment for her illness, or refund of the PPI (plus interest) payments she has made. A refund wouldn't clear her credit card, but it would reduce the balance significantly.

Thank you once again for the info.

Regards
Pandora