Written by John Kruse, one of the leading experts on Bailiff Law, this consumer friendly guide is essential reading for anyone who comes into contact with a bailiff.
The book is easy to understand and clearly explains the rights
a bailiff has, and also what they cannot do when collecting debts and repossessing goods etc.
I have been with Virginmedia for almost 5 months now and have been bombarded with bills in excess of £90.
Not bad perhaps I hear some say. That perhaps would be the case if I had the TV package.
I signed up for the 2 for £20 deal and at first was quite happy. They then decide to 'cap' their broadband so I enquired about upgrading my services to 4Mb.
All goes well and I have my broadband and phone line for £32 per month (inclusive of £4 non-direct debit charge (no chance with my bank charges!) and itemised billing.
Since this, my phone bill has sky rocketed through the roof even though we hardly use the phone (we use our mobiles). The first bill was reasonable, the second doubled, the third went beserk and now after getting it itemised, the fourth is £50 just on calls!
I went through the calls and found at least half the numbers (although local to me) I wouldnt have made. Calls to Jobcentre Plus, calls to arrange a wedding car, calls to a BT Billing line!!!???
I phoned VM to find out what the problem was and an engineer came around to check the line was working OK, he told me the line was perfect and had no faults.
I then rang VM back to find out if I have been charged for loads of calls I didnt make in the past, but the operator was very vague and called the assistance of a manager who told her I need to write to VM in Swansea to follow the complaint up. What do I need to do from here?
Note:
When I moved into this address, we had a few minor problems with a bill with blueyonder and ended up being cut off. A friend of mine came round, asked to use the phone and just called a cab (from my 'cut off' phone). I then rang my mobile from the line and a number displayed, I'd never heard of. I called VM to inform them of the mistake and the line was cut off again instantly. Could I be on the receiving end of that type of mess up again??
It is a possibility. A good ruse is to leave the phone off the hook when you don;t use it. This 'loops the line' preventing any other phone making a call on it. However, software errors are possible too. Why not call 1471 a few times daily to see if the last number that called you was actually answered by you...?
Itemised billing sham! Virginmedia
car, calls to a BT Billing line!!!???
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