Written by John Kruse, one of the leading experts on Bailiff Law, this consumer friendly guide is essential reading for anyone who comes into contact with a bailiff.
The book is easy to understand and clearly explains the rights
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I signed a contract with phones4u whereby 3 is my service provider but every three months i send off for "chequeback" which reduces my monthly cost to around £10 a month.
I have recently received a letter from phones 4 u claiming that they did not receive my first chequeback claim. According to the terms and conditions "Any failed claim invalidates all future claims". The terms and conditions also state that "Proof of posting will not be accepted as proof of delivery". It seems that I have no comeback and have lost out on almost £200, they can simply "lose" the initial claim and invalidate the whole scheme.
Any advice on how to take this further would be much appreciated
Nice of them to let you know. Did they do this unprompted, or had you queried it? You really need to send cashback paperwork by Recorded Delivery, why proof of posting and a signature IS proof of delivery.
Why not explain that you are disappointed at their response and send it again enclosing a copy of the missing document, by RD and will sent all future claims this way. It'll may any subsequent action against them a breeze.
I rang them up to argue my case but they were having none of it, even when i threatened legal action. I think it's going to be a lost cause, they'll probably just hide in their loop-holes but i'll stick at it. Ive written to watchdog so hopefully others won't fall into the same trap.
Talk is cheap, they can say anything they like to you on the phone. By writing you take control of the situation. As for writing to 'watchdog' if you mean the BBC consumer show, it's not on-air at the moment and they much prefer lots of folk having the same time, not a single viewer with a problem. Don't give up, they're just being smart. Why not outsmart them?
I have sued Phones 4U over this cheque back offer. I have been given a judgement and they have applied to have it set aside. I need all evidence of problems I can gather - please E Mail me your stories on a.w.saunders@btconnect.co m
To be fair, all the court will be interested in is how they have somehow broken their agreement with you. (Not what has happened to other people). You do have one additional advantage, in that you can make capital of the fact P4u chose to ignore the original summons and are attempting to re-open the matter.
Finally, if the unthinkable happens, watch out for P4u's solicitor asking for costs, you can address the judge on this point, citing the earlier no-show, and ask for their costs to be denied.
Phones 4 u chequeback promotion
"Any failed claim invalidates all future claims". The terms and conditions
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