Thread: Vrotdronks versus Egg - query

Hello,

We sent a letter off claiming back our charges from Egg credit card. Today we received the "we've received your complaint" letter saying they will resolve to solve it quickly etc and that they have to acknowledge our complaint in 5 days and resolve it within 4 weeks.

What next - sorry, been looking for the answer but can't find it ...do we wait until they get back in touch???

Many thanks for advice!!

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This is the tail end of the holiday season, not sure if Egg is under-staffed.

Not aware if Egg has started hardening their co-operative stance on refunding, in the light of a tsunami of court cases against banks now being stayed against claimants' wishes from John O'Groats to Lands End. But if this courthouse atmosphere continues to get worse, it could influence credit card managements, you never know.

No harm making a polite, persuasive phone call to Egg to hurry things on (taking pot luck on which Eggployee answers), or writing to the respected Egg manager, Ema Clayton.

There is no indication so far that Egg is stalling on you, at the tail end of the holiday season. The letter said they were working on it. I would not be surprised if the smallest, simplest claims get priority attention, along with the best laid-out itemised claims, unencumbered by a long letter requiring detailed attention.

So long as claims are itemised and easily checkable against Egg records, I have never read of any closed accounts not receiving equal treatment for refund.