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    • Yep, I read that and thought about trying to find out what the consideration and grace period is at Riverside but not sure I can. I know they say "You must tell us the specific consideration/grace period at a site if our compliance team or our agents ask what it is"  but I doubt they would disclose it to the public, maybe I should have asked in my CPR 31.14 letter? Yes, I think I can get rid of 5 minutes. I am also going to include a point about BPA CoP: 13.2 The reference to a consideration period in 13.1 shall not apply where a parking event takes place. I think that is Deception .... They giveth with one hand and taketh away with the other!
    • the Town and Country [advertisments ] Regulations 2007 are not easy to understand. Most Council planing officials don't so it's good that you found one who knows. Although he may not have been right if the rogues have not been "controlling" in the car park for that long. The time only starts when the ANPR signs go up, not how long the area has been used as a car park.   Sadly I have checked Highview out and they have been there since at least 2014 . I have looked at the BPA Code of Practice version 8 which covers 2023 and that states Re Consideration and Grace Periods 13.3 Where a parking location is one where a limited period of parking is permitted, or where drivers contract to park for a defined period and pay for that service in advance (Pay & Display), this would be considered as a parking event and a Grace Period of at least 10 minutes must be added to the end of a parking event before you issue a PCN. It then goes on to explain a bit more further down 13.5 You must tell us the specific consideration/grace period at a site if our compliance team or our agents ask what it is. 13.6 Neither a consideration period or a grace period are periods of free parking and there is no requirement for you to offer an additional allowance on top of a consideration or grace period. _________________________________________________________________________________________________________________So you have  now only overstayed 5 minutes maximum since BPA quote a minimum of 10 minutes. And it may be that the Riverside does have a longer period perhaps because of the size of the car park? So it becomes even more incumbent on you to remember where the extra 5 minutes could be.  Were you travelling as a family with children or a disabled person where getting them in and out of the car would take longer. Was there difficulty finding a space, or having to queue to get out of the car park . Or anything else that could account for another 5 minutes  without having to claim the difference between the ANPR times and the actual times.
    • Regarding a driver, that HAS paid for parking but input an incorrect Vehicle Registration Number.   This is an easy mistake to make, especially if a driver has access to more than one vehicle. First of all, upon receiving an NTK/PCN it is important to check that the Notice fully complies with PoFA 2012 Schedule 4 before deciding how to respond of course. The general advice is NOT to appeal to the Private Parking Company as, for example, you may identify yourself as driver and in certain circumstances that could harm your defence at a later stage. However, after following a recent thread on this subject, I have come to the conclusion that, in the case of inputting an incorrect Vehicle Registration Number, which is covered by “de minimis” it may actually HARM your defence at a later stage if you have not appealed to the PPC at the first appeal stage and explained that you DID pay for parking and CAN provide proof of parking, it was just that an incorrect VRN was input in error. Now, we all know that the BPA Code of Practice are guidelines from one bunch of charlatans for another bunch of charlatans to follow, but my thoughts are that there could be problems in court if a judge decides that a motorist has not followed these guidelines and has not made an appeal at the first appeal stage, therefore attempting to resolve the situation before it reaches court. From BPA Code of Practice: Section 17:  Keying Errors B) Major Keying Errors Examples of a major keying error could include: • Motorist entered their spouse’s car registration • Motorist entered something completely unrelated to their registration • Motorist made multiple keying errors (beyond one character being entered incorrectly) • Motorist has only entered a small part of their VRM, for example the first three digits In these instances we would expect that such errors are dealt with appropriately at the first appeal stage, especially if it can be proven that the motorist has paid for the parking event or that the motorist attempted to enter their VRM or were a legitimate user of the car park (eg a hospital patient or a patron of a restaurant). It is appreciated that in issuing a PCN in these instances, the operator will have incurred charges including but not limited to the DVLA fee and other processing costs therefore we believe that it is reasonable to seek to recover some of these costs by making a modest charge to the motorist of no more than £20 for a 14-day period from when the keying error was identified before reverting to the charge amount at the point of appeal. Now, we know that the "modest charge" is unenforceable in law, however, it would be up to the individual if they wanted to pay and make the problem go away or in fact if they wanted to contest the issue in court. If the motorist DOES appeal to the PPC explaining the error and the PPC rejects the appeal and the appeal fails, the motorist can use that in his favour at court.   Defence: "I entered the wrong VRN by mistake Judge, I explained this and I also submitted proof of payment for the relevant parking period in my appeal but the PPC wouldn't accept that"   If the motorist DOES NOT appeal to the PPC in the first instance the judge may well use that as a reason to dismiss the case in the claimant's favour because they may decide that they had the opportunity to resolve the matter at a much earlier stage in the proceedings. It is my humble opinion that a motorist, having paid and having proof of payment but entering the wrong VRN, should make an appeal at the first appeal stage in order to prevent problems at a later stage. In this instance, I think there is nothing to be gained by concealing the identity of the driver, especially if at a later stage, perhaps in court, it is said: “I (the driver) entered the wrong VRN.” Whether you agree or not, it is up to the individual to decide …. but worth thinking about. Any feedback, especially if you can prove to the contrary, gratefully received.
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RAC Car Warranty


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Hi,

Hope someone out there can help. We purchased a Vectra in December 2005 and bought with it a RAC Warranty at an extra cost of £250. Since then we have had various repairs done on her our cost not a problem. However we have since found out that the car needs a new fuel tank due to the swirlpot being broken (I nearly said something else then) this is going to cost £437 + vat to replace. When we rang the RAC they said not their problem if it is not listed in the warranty then it is not covered. We have found that in fact the warranty is literally not worth the paper it is printed on with regards to what it covers.

My question is can we pursue the RAC more fervently because it doesn't list it in the warranty as not being covered. It lists everything else.

Regards:???:

Mamma Caz :p

 

"Round 'em up, put 'em in a field and Bomb the B******ds"

 

Particularised Claim 05/10/06

AQ filed 14/09/06

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Thanks but only if you pay it all let 17/07/06

Offer let received 12/07/06

Letter before Action 04/07/2006

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Warranties generally aren't worth the paper they're printed on. A large company like RAC might bend if you complain strongly enough.

Just the FAQ’s ma'am. Please read 'em thoroughly before jumping in. Cheers :)

 

Find all the letters under the rainbow here

 

Being a man, I am always right (however I will make no admission of liability if you have misinterpreted my instructions!! :) ) If you are in any doubt, then consult a professional. All opinions offered on this site are just that, and should not be taken as legal advice.

 

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The warranty is probably provided by the finance company but branded or underwritten by RAC.

 

Do you have a link to an online version of the policy book by any chance? If so I'll have a look and see what the warranty is worth.

 

Is the £250 an annual premium or does it cover you for more than a year?

 

Was there any warranty provided by the seller? If so, how long?

 

OC

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Hi.,

 

The warranty was for a 12 month period only.

 

It was to replace a warranty given by the garage we bought her from as they are 120 mile round trip.

 

There may be a copy of it on the website, I have never looked.

 

Thanks for your post.

Mamma Caz :p

 

"Round 'em up, put 'em in a field and Bomb the B******ds"

 

Particularised Claim 05/10/06

AQ filed 14/09/06

Defenced filed 05/09/06

MCOL served by 05/08/06

Thanks but only if you pay it all let 17/07/06

Offer let received 12/07/06

Letter before Action 04/07/2006

Barclays - Letter of Intent 16/06/2006

 

Classic Confidence Settled 13/10/06

Classic Confidence LBA 18/09/06

Classic Confidence 1st claim let sent 30/08/06

Classic Confidence - Data Protection Act let 03/08/06

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I had an RAC 5 * gold warrantly, really worthless, paid £300 for it, and might as well flushed the money straight down the loo...

 

I had a Ball Joint develop Play (RAC said Wear and Tear) a Power Steering Rack that developed a leak (Wear and tear again) and a Rocker Cover Gasket leak (Not listed in warranty)

 

It was a 528 BMW, total cost of repair £1700, RAC would only eventually pay part after I threatened with court and then it was £515 as that was what they said the parts should cost!... the steering rack alone from BMW was £797 plus vat, I wanted the car back to what it was, it was a BMW rack before, then it should be one going in.

 

In the end gave up and took the £515 and paid the rest... hurt though...!

Brad

 

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  • 1 year later...

The warranty will be provided by Motorway Direct - see the thread here -

 

http://www.consumeractiongroup.co.uk/forum/general-consumer-issues/37016-rac-extended-warranty.html

 

RAC Warranty is a trading style of the Motorway Direct PLC group of companies.

 

MOTORWAY DIRECT PLC

WARRANTY HOUSE

SAVILE STREET EAST

SHEFFIELD

SOUTH YORKSHIRE S4 7UQ

 

I have had some success in getting them to meet their obligations, but it is like getting blood from a stone. You have to knock down their objections one at a time - I think they hope you will go away. I am at the recorded letter stage in my dealing with them this time and have the support of my garage who are amazed at the treatment I am receiving.

 

I note that the RAC seem to have stopped using them. I have been offered a renewal under the "AA Warranty" brand. I am guessing the RAC got worried about negative publicity. They have gone downhill big time since being taken over.

 

Needless to say I will not be renewing. They will try all ways to wheedle out of their obligations. Each time they have made me pay the garage and reclaim, and have never reimbursed the full amount, leaving me out of pocket. If you see a document mentioning "Motorway Direct" from Sheffied - do not touch it.

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I've got a court date in about 4 weeks with an after market warranty company, Warranty Direct, because they refused my fully valid claim on 3 different occasions for 3 different reasons!

 

The last reason was the all inclusive get out clause 'wear and tear,' but they were unaware at the time of making this excuse that the problem with the car was the same problem I had had just 7 months earlier and had all parts replaced brand new!!

 

This just proves, beyond doubt, that these companies use any excuse to not pay out however valid a claim is. It is just robbery.

 

The only good one I've heard of is the AA's which costs just £65. All the rest are just a waste of time.

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I've got a court date in about 4 weeks with an after market warranty company, Warranty Direct, because they refused my fully valid claim on 3 different occasions for 3 different reasons!

 

The last reason was the all inclusive get out clause 'wear and tear,' but they were unaware at the time of making this excuse that the problem with the car was the same problem I had had just 7 months earlier and had all parts replaced brand new!!

 

This just proves, beyond doubt, that these companies use any excuse to not pay out however valid a claim is. It is just robbery.

 

The only good one I've heard of is the AA's which costs just £65. All the rest are just a waste of time.

 

 

Be careful - I have just been offered a renewal of the RAC Warranty that I am having trouble with - Provided now by (You've guessed it) Motorway Direct. The warranty was initially sold as Warranty Direct who I believe went bust.

 

Check whether your policy is a badged product from Motorway Direct, Warranty House. Sheffield. I'm not certain but I think it is all the same company.

 

Good luck with the case. I'll be interested to hear how it goes. They tried the "Wear and Tear" thing with me until I pointed out it was replaced 15000 miles ago with the manufacturers own parts so couldn't be "wear and tear".

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Be careful - I have just been offered a renewal of the RAC Warranty that I am having trouble with - Provided now by (You've guessed it) Motorway Direct. The warranty was initially sold as Warranty Direct who I believe went bust.

 

Check whether your policy is a badged product from Motorway Direct, Warranty House. Sheffield. I'm not certain but I think it is all the same company.

 

Good luck with the case. I'll be interested to hear how it goes. They tried the "Wear and Tear" thing with me until I pointed out it was replaced 15000 miles ago with the manufacturers own parts so couldn't be "wear and tear".

 

Thanks for that.

Warranty Direct are based in Reading but I'm sueing the underwriters.

 

I'll post up the result of the hearing in a month or so.

 

It amazed me when they used the wear and tear clause when the parts were almost brand new! Bunch of clowns.

 

But it is true what everybody says-they will try anything to not pay but I've caught them red handed.

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  • 10 months later...

I’ve just tried to contact RAC Warranty using the tel numbers from the letter confirming my cover March 08. Not one of the numbers are live, claims line, customer service, H/O all dead numbers – Not to be beaten went on line and guess what? ‘page not found’

And, last week the cheeky sods tried to get me to renew, there and then, with fairly high pressure tactics – the sales guy couldn’t confirm if a the local Jag dealer or a local specialist were on his approved list if I needed to make a claim – when I asked him to go off and check he got shirty and asked ME to call RAC customer services and ask. When I told him where to go on that one, he agreed to go and find out himself and call me back – he didn’t.

Waste of money in my opinion!

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Hi,

We purchased a Vectra in December 2005 and bought with it a RAC Warranty at an extra cost of £250.

 

The warranty was for a 12 month period only.

 

Forgive me if I am mistaken, but surely the warranty would have expired by now?

 

 

MOTORWAY DIRECT PLC

WARRANTY HOUSE

SAVILE STREET EAST

SHEFFIELD

SOUTH YORKSHIRE S4 7UQ

 

I note that the RAC seem to have stopped using them. I have been offered a renewal under the "AA Warranty" brand. I am guessing the RAC got worried about negative publicity. They have gone downhill big time since being taken over.

 

Actually, my understanding is that it was the other way round - when theywere awarded the AA Warranty franchise a couple of years ago. The name RAC Warranty is now licenced to a separate company called The Warranty Group.

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no the car was still in warranty when the original post was made! This is from June 2006. A very old post

Edited by Yellow160
wrong month

The views expressed on this website are mine alone and don't reflect the views of my employer!

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  • 5 months later...
  • 4 months later...

It is very interesting reading all the comments about the RAC Warranties and the complaints that have been made. All these complaints about unpaid claims go back prior to December 2007. Which was when the RAC changed suppliers of warranty services and underwriting.

 

Approximately 12 months prior to this date RAC and Motorway Direct who was the Administrator and underwriter parted company. The RAC were without a Warranty supplier for approximately 12 months.

 

All the complaints that we are reading about here are from warranties supplied by Motorway Direct.

 

Weird Al Yankovic states the only one worth having is the AA! Guess what!! who do you think supplies the AA! Correct! Motorway Direct.

 

Furthermore has any one noticed that there has not been any complaints about the current RAC Warranty Administrator/Underwriter The Warranty Group?

 

The only one is that the Car shop tried to sell them an RAC Warranty, well that is their job, although pressure selling is not a good thing you should be allowed to think about it!

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  • 1 month later...
Hi,

Hope someone out there can help. We purchased a Vectra in December 2005 and bought with it a RAC Warranty at an extra cost of £250. Since then we have had various repairs done on her our cost not a problem. However we have since found out that the car needs a new fuel tank due to the swirlpot being broken (I nearly said something else then) this is going to cost £437 + vat to replace. When we rang the RAC they said not their problem if it is not listed in the warranty then it is not covered. We have found that in fact the warranty is literally not worth the paper it is printed on with regards to what it covers.

My question is can we pursue the RAC more fervently because it doesn't list it in the warranty as not being covered. It lists everything else.

Regards:???:

 

I actually administrate the RAC warranties, and by the sounds of it, you didnt pick the highest level of cover, you perhaps have a Gold or lesser cover, with gold or lesser policies, you are only covered for what ever is listed in the policy booklet, if its in black and white, its covered, if not, the unfortunatly its not covered.

 

People always say its not worth the paper its written on...course it is, it just so happens you dont have the full level of cover due to either the age/mileage of the vehicle or the level of cover you have chosen yourself.

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I actually administrate the RAC warranties, and by the sounds of it, you didnt pick the highest level of cover, you perhaps have a Gold or lesser cover, with gold or lesser policies, you are only covered for what ever is listed in the policy booklet, if its in black and white, its covered, if not, the unfortunatly its not covered.

 

People always say its not worth the paper its written on...course it is, it just so happens you dont have the full level of cover due to either the age/mileage of the vehicle or the level of cover you have chosen yourself.

 

Then it sounds to me like people are being 'mis-sold' RAC Warranties.

You have the right to food money.

If you don't mind a little investigation, humiliation, and if you cross your fingers rehabilitation..............

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I actually administrate the RAC warranties, and by the sounds of it, you didnt pick the highest level of cover, you perhaps have a Gold or lesser cover, with gold or lesser policies, you are only covered for what ever is listed in the policy booklet, if its in black and white, its covered, if not, the unfortunatly its not covered.

 

People always say its not worth the paper its written on...course it is, it just so happens you dont have the full level of cover due to either the age/mileage of the vehicle or the level of cover you have chosen yourself.

 

So why is it that at lease 50% of claims are dismissed as wear and tear, and I'm not talking about brake pads and exhaust, but broken bearings etc; on low mileage cars?

 

They are a cheap and generally useless get out for dealers who 'sell' them knowing the buyers will forget about the soga.

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  • 2 weeks later...
So why is it that at lease 50% of claims are dismissed as wear and tear, and I'm not talking about brake pads and exhaust, but broken bearings etc; on low mileage cars?

 

They are a cheap and generally useless get out for dealers who 'sell' them knowing the buyers will forget about the soga.

 

Cuz if you're in the know.. a noisy bearing isnt a failed bearing, its actually worn, it doesnt matter on the mileage, if its noisy, singing, howling...its worn, wear and tear isnt covered by the warranty.

 

If the bearing suddenly collapsed (sudden and unforseen failure is what your warrantry protects you against) it would be covered.

 

You obviously havent read the t+c's :cool:

 

People always think that cuz they have a warranty, its covered. Dont forget it depends on the level of cover you have.

 

We get feedback once a month, and we actually pay out 80% of claims, so im guessing the 50% of wear and tear is 50% of the 20% of claims that are rejected. If its a valid claim we will pay, if not, we wont...simple;)

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Cuz if you're in the know.. a noisy bearing isnt a failed bearing, its actually worn, it doesnt matter on the mileage, if its noisy, singing, howling...its worn, wear and tear isnt covered by the warranty.

 

If the bearing suddenly collapsed (sudden and unforseen failure is what your warrantry protects you against) it would be covered.

 

You obviously havent read the t+c's :cool:

 

People always think that cuz they have a warranty, its covered. Dont forget it depends on the level of cover you have.

 

We get feedback once a month, and we actually pay out 80% of claims, so im guessing the 50% of wear and tear is 50% of the 20% of claims that are rejected. If its a valid claim we will pay, if not, we wont...simple;)

 

Is a degree in Mechanical engineering and 40 years in the business enough in the 'know' ???

 

This isn't just about insurance issued with an RAC badge on it, it is about all these so called warranties.

 

I have personally challenged the 'so-called' inspectors that turn up on a number of occasions when they have put down 'wear and tear', and all of my challenges were successfull, which I put down to the letters after my name and them not being able to fob me off.

 

As you brought up bearings (and mileage does count), have a read of this post and the warranty companies denial of liability.

 

http://www.consumeractiongroup.co.uk/forum/garage-services/187794-gearbox-bearing-failure-warranty.html

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Sorry, you are wrong. A bearing that is grumbling at 10k is not worn, it has suffered 'premature failure'.

If it is a taper roller then there might be some adjustment otherwise it has failed and should be replaced under warranty.

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