Thread: I have sent a letter to Lloyds and had a telephone response!

I sent a letter to Lloyds using the template kindly supplied on your website.
I received a phone call yesterday from "Customer Satisfaction" wishing to know why I was claiming back charges for £570 and why was it not done sooner.
I explained the reasons why and was told that as banks are responsible to the Banking Code and the FSA they would not allow the banks to operate outside the law!!
I was told that as the events happened they were well within their rights to charge these sums.
Trying to remain calm I requested that they do the decent thing and reply to my letter in writing and not to try and fob me off with a shot across the bow.
I await their reply.
When and if received I will post it here.

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Laura

You should post this in your own thread and ask your questions there.

Read here for everything you need to know, it is going to take you many hours of reading and learning, but it will become clearer.

http://www.consumeractiongroup.co.uk...se-read-these/

http://www.consumeractiongroup.co.uk...tructions.html

Originally Posted by jjmdarling

I sent a letter to Lloyds using the template kindly supplied on your website.
I received a phone call yesterday from "Customer Satisfaction" wishing to know why I was claiming back charges for £570 and why was it not done sooner.
I explained the reasons why and was told that as banks are responsible to the Banking Code and the FSA they would not allow the banks to operate outside the law!!
I was told that as the events happened they were well within their rights to charge these sums.
Trying to remain calm I requested that they do the decent thing and reply to my letter in writing and not to try and fob me off with a shot across the bow.
I await their reply.
When and if received I will post it here.

Good for you, you have done the right thing, only deal with them in writing and do not be put off.

Originally Posted by Laura Cooke

I`m new here and finding this site extremely difficult can`t find things I need to know apparently it states you have to find your banks Data protection address do you know where I can find this to send off for my sons statements Lloyds TSB, it looks to me that to follow procedures you have to be computer wizard and have above intelligence which I have neither which isn`t making life too easy for me the whole thing is blinding me with science

Is this where I post a message I have never done anything like this before, thanks for saying post in your own thread but no idea what is meant by that I know nothing about computers all technical jargon thread I assume is what i am in now? if I get past posting on here it will be a miracle didn`t even know I had messages until I looked in msn mail and it told me there as I can`t see on here where I have had any response today sorry about me being a pain just totally lost with this

Laura, click here

http://www.consumeractiongroup.co.uk...newthread&f=11

And post your questions - don't worry about trying to understand everything all at once.